Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello community,I signed up for the free second month + free 5GB of data when I signed up for public mobile before January 15th. I registered yesterday and am very happy with public mobile so far but I didn't see anywhere to get the 5GB. I assumed it...
What to do to change wrong purchase?
Tons of issues with my auto pay today. Woke up to find I had no texting or calling ability. Used my credit card at Timmys for coffee this morning with no issues, used it to purchase some books on Amazon this afternoon with no issues yet autopayment...
Hi, obviously still having problems. Ported issues supposed sorted. Fido to PM. Outgoing calls, TXT in/out are working. However incoming calls don't seem to work. Well, it seems intermittently from mobile phones ie. Rogers and Telus work 50% of the ...
Hi guys, new user here!Right now the only way I can connect to my self serve account is through private mode.I just wanted to ask if others had a problem connecting onto the website when NOT using private mode? And if some experienced this issue, wha...
I got this message when trying to put the Public Mobile SIM in my iPhone 6S. I bought this phone off kijiji so I’m not sure if it’s locked or where it’s locked to, but when I look at my device settings - it says my network is Public Mobile, What doe...
Activated SIM card January 05, 2021. Transferred number from Bell Mobility (or tried to)Unable to receive calls. However; I can call out to anybody.Cannot receive/send any messages to anyone who is not on Public Mobile Tried to submit ticket to Moder...
In trying to setup my account and activate my phone, I am constantly told I have entered an invalid sim and referral code. I have entered the sim card number right off the Public Mobile card a number of times and it all looks correct. The referral co...
I have a ex boyfriend that is harrasing me he has callled or texted me from over 100 burner numbers, i need to change my number but because i had already done it not that long ago it wont let me. Is there a way to do it or someone i can contact to le...
I signed up on the boxing week plan and filled all the parameters required for the free 1 month on the $40 plan. I received an email today saying I have until Jan 15th to activate my SIM to claim the bonus. Is there any way to actually check the "My ...
hi All, Anyway to add Signature at the end of each post/reply ??
Just curious if wifi calling is an option with public mobile. Cant seem to find it on my pixel 3
I activated my sim using the email I entered under the Boxing Day promotion, but I don't see any recognition that I have the promotion. I also just received an email from Public Mobile reminding me to activate my sim card using my email before Januar...
Okay so I am very concerned. While getting help for my own SIM-Jacking, I am seeing many other people having the same issue. What is going on!!! My wife is also a part of Public Mobile and now we are concerned and thinking of changing providers. We d...
I use public mobile as my main number for business how do I get all the invoices/receipts for the year 2020. If I recall I have to request right? Please help!
Hello, Hope everyone is well. I noticed today that I cannot make any calls from my public mobile number. I checked the community pages with such issues that have occurred with other members before. I restarted my phone, took my sim out and placed it ...
Hi, just wondering if there is any family plans? Thank you
Good Evening Community!I am on a ring group at work and I have to prevent my voicemail from picking up the call. I have to totally turn off the voicemail feature. Disabling the ability to leave a message is not good enough. I need my phone not to pic...
I have an account and forgot my password. It sent me a email to change password and it didn’t work. I did it about two times and the password never works!!! I have no way to sign in and my phone is not working becusse I have to pay my bill but I cann...
HiI shipped the phone back to you and its been more than 10 days, but i have not received the new certified pre owned phone till yet. Please advise?
Hello Ordered SIM card ordered on December 26 but haven't received it yet
How long does it usually take for you to receive a phone after purchasing one? I made the purchase Dec 31st, and I wasn't provided a tracking number.
Hello, I want to return and get a refund for the refurbished phone that I purchased with Public Mobile. It has been less than 30 days since my order on Dec 26 2020, and so I fall under the category of receiving a full refund. The phone is broken and ...
I went through the whole process of entering in my info and selecting a number. I entered my voucher number and clicked activate and it sent to an error 404 page. tried asking the agent to make sure that the activation didn't go through but the just ...
Hi. I'm currently at 85% of data and have about 6 days left before my cycle ends for the month. I would just rather pay early for my next cycle before I run out of data. Will the system allow me to do that? Or will I run out or data fand have to ...
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