Community

Janet8 · ‎05-20-2023

Not received SIM Card

hTideGnow · ‎05-20-2023

hi @Janet8 when did you place the orders ?

it could take as many as 3 weeks for the delivery

submit a ticket with PM support with your order number

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech · ‎05-20-2023

@Janet8 PM has some trouble with sim card order lately and caused delay

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Delayed-SIM-Card-Orders/t...

please open ticket with support for update

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

esjliv · ‎05-20-2023

@Janet8 - SIM cards from Public Mobile normally get sent regular canada post letter mail, so there would be no tracking.

If it was over 10 working days since your order, let a customer support agent know.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent