[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! no signal
I have an active plan. Today I changed my public mobile number to a new number and I also registered an e-sim on my iPhone 14 pro. And then I inserted public mobile sim into my phone and no signal from there on. Don't know what's happening. please he...
Data used up before month end for the first time
For the first time since joining Public Mobile, I received notifications that my data is used up. Not only my monthly allocation, but the bonus data I’ve had for over a year. When I checked usage, it says the data is being used after midnight - when ...
Resolved! unable to reset password
I was trying to reset my password for my account. However, it shows an error, now I am unable to log into my account.
Caller ID
Hi, I just switched over but when someone calls me I can't see who it is. Just says unknown caller.
Resolved! self serve email
please change my self serve email to my community email
Visa's won't process
@CS_Agent I'm trying to port my number and open a new account but my visa and my visa debit keep getting declined even though both accounts have sufficient funds to pay. I do have another Public account...this one i am setting up for my foster daugh...
Haven’t received my simcard.
Hi, I purchased a simcard online on the 27th April but haven’t received it yet. Will I still get it?
@CS_Agent
My account says that it is suspended due to non payment but my account is automatically paid by CC and is paid up until late May. When my husband tried to phone my number it says that my number is still in the US which is where we have been until May...
Resolved! Can't receive calls or texts from IPhone
Hello, I recently switched from Bell to Public. I have a Galaxy S10. I can't seem to receive calls or texts from IPhone users. Has anyone experienced this? Any help would be appreciated. Thank you!
Resolved! Need help to transfer my PublicMobile number to VOIP.ms
Hi Everyone,I need help to port my Public Mobile number to voip.ms. This process includes me to confirm that I am the owner of the account. I guess I need some of admins or mods to help me with this.Appreciate your helpIrena
Account
I can’t sign in it won’t reset password. I need my account number
Was I switched to the new rewards system?
Hi all, I am a public customer who has been using the old dollar reward system. I have not logged into the self serve platform and so nothing should have changed to switch my rewards program I got this email giving a summary of my public points and I...
Account
I can’t sign in it won’t reset password. I need my account number
Never set up online account, trying to now
@CS_Agent I need to set up an online account for my account which I’ve had for some time now but never created online account. I set up at a store. Can I add on to the online account I set up for my sons phone?
Data doesn't work
@CS_Agent I'm paying for Data but not getting it. If I don't have WiFi, my Data does not kick in. Why am I paying for Data??? This needs to be fixed ASAP or I'll be forced to move on to another service.
Resolved! @CS_Agent Discount
Hi There I just signed up and I dont see the referal discount I used. Can you please confirm its added
Data top up
I added a data top up but I still cannot access the network? @CS_Agent
@CS_Agent
Ticket not working, told to use this and send @CS_Agent a message.My unanswered calls have recently not been going to voicemail. Nothing about my plan or phone has changed in years
Resolved! Chatbot submission is down
Wonder when it will be up, any ETA? We are currently experiencing an issue with our ticket submission form.
@CS_Agent
HiMy phone recently stopped making and receiving voice calls through Public. I did recently upgrade my package for more data. I’ve been a customer for many years now. I have worked my way through Simon without resolution. I heard that Public recently...
Resolved! Didn't receive sim card
Hi@CS_Agent, I purchased a sim card back in March but it never arrived. My order number is 335167.If it hasn't sent yet, would it be possible to pick up in store instead?
Unanswered calls not going to voicemail
My unanswered calls are not going to voicemail. I have turned my phone on and off, I have not changed anything. Advice?
Resolved! Activated new sim - cannot receive calls!
Activated new sim lastnight I cannot receive calls but can call out! Any suggestions? I did do a number port
Sim card replacement
@CS_Agent
Resolved! Account suspended - can’t reactivate despite credit balance
On a trip to the US I find out I essentially have a wifi only phone!. I’ve set up an auto payment and there is nothing wrong with the credit card. I’ve also logged into my account and it shows I have a balance (I’ve also topped up the account with mo...
Resolved! Request for receipts
I would like to obtain receipts for,1. Cell phone that was purchased on April 21, 20232. Monthly plan fees Both receipts need to contain the followings;1) Vendor name2) Item/Product3) Customer name I am unable to locate the above in "my account". Co...
Where can I get my pin number
I'm trying to finish activating my phone but I need a pin number
Resolved! Finding account number
Need assistance getting my account number for my phone number, unable to log in as I dont have an email activated or online account but I have my phone number which is still active for this month
Resolved! Moved & Updated my address - HST still applied to Billing
Hi, can anyone help me with this query? I have moved to another province (AB) and updated my address in my account but I am still being charged the HST. Can someone tell me if I have to change my phone number for this to take effect? Thank you.
