Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 10 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 121 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 27 Bravos

Resolved! No data since switched to public mobile

the data worked totally fine on Freedom mobile. Had this problem for over a year. Tried searching few time. No answers, Tried posting here before, also no help. Well it's year later. let see if anyone has any better ideas than last year.

apalchev by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Change my plan

My account is just suspended. However, I want to change plan and get it functioning.

Michael777 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! 5 to 10G Data Change

Hi - presently on 5G data at $40 would like to go to 10G for $50.Have about 3G in promotional data not used.if I change plans will I LOOSE the bonus data I have. Thank you

RogerF by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! "Your plan did not renew because we did not receive your payment"

Got the usual text this morning from PM at the end of my billing cycle, but instead of "thank you for your payment" I got the above message instead. I've always been set up for Autopay and nothing has changed at all for my account, so it was surprisi...

hannywong by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Resolved! PLan add on or plan change not taking effect

Tried topping up my plan..  it won't add it.. as i'm over my 100 minutes from my $15 plan it still won't let me. tried changing my plan to the $25 on the 10th so that it would match up with the billing cycle still did not work... what am I doing wron...

Sophied452 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Password

I need help to create a new password and I cannot receive the link 

Kachou01 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Umidigi A9 pro

Does anyone know if this phone will work withe he public mobile network? It is not listed on there compatible  phones but maybe somebody has it and it works.    UMIDIGI A9 Pro Unlocked Cell Phones 6.3" FHD+ Full Screen, 4150mAh High Capacity Battery ...

chad8710 by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! Bad sim ??????

so i purchased a sim and a prepaid talktime voucher and activated my sim and then successfuly added talktime and then i inserted the sim to my unlocked device that prior to me owning the device a friend of mine owned this device and his public mobile...

roderickmack by New Neighbour / Nouveau Voisin
  • 9 replies
  • 0 Bravos

Resolved! Randomly curious - switching carriers with credit in account

I just got curious, I have *no* plans on switching any time soon just for the record! Lol, but say for example someone is a customer here, and pre pays a few months worth just as a preference, but then they find a great deal somewhere else worth swit...

Pawprints1986 by Deputy Mayor / Adjoint au Maire
  • 2 replies
  • 0 Bravos

Resolved! Plan won't reactivate

Hi there. My plan expired this morning. I added the necessary funds, but am unable to reactivate my account. It took the $6 in loyalty that I had and didn't renew when I paid, so I added even more funds to cover what was taken so that my plan could r...

KlausDSeel by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! New Member - Charged twice when setting up new plan.

How do I get a refund to my Mastercard? When I went to London Drugs to sign up for Public Mobile, I paid for a SIM card and they tried to set up the account. I did not have my Telus account # with me so they tried to enter in by using the IMEI inform...

Diggerman by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! $0 Free Holiday Giveaway:

$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US I have seen this in my account but there is no validity specified. Is it going to remain on the account forever? Thanks in advance.

pkara01 by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos


I'm new here. How do I expand my messages, so I can read them completely ? I recieve several lines than dot dot dot.....

Resolved! Cancel my plan for temporary

Hi, I would like to cancel my plan from May to August, because I have a trip outside Canada. Best wishes, Wenjie 

WenjieYu by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

Resolved! Email to sms/sms to email?

Might seem weird, but I recall long ago being able to send email to phone numbers and visa versa, I DO know I was with Bell or Rogers at the time. So I’m wondering if PM has an equivalent of  or ...

thomask by Great Citizen / Super Citoyen
  • 11 replies
  • 2 Bravos

Resolved! Credit card payments coming out more than once a month!

I signed up for an account with Public Mobile (40.00 / month) in March and set up auto pay on my credit card when I accessed my account.  The payment for March processed on March 1, 2021 for $45.20 as it should have. Since then the following payments...

Drew140 by Good Citizen / Bon Citoyen
  • 26 replies
  • 0 Bravos

Resolved! Credit card payment Issues

I have two accounts 10000000******* and 10000000******** today i was notified that my auto payment did not work (new Credit Card) so i went into 10000000******** and updated it with no issues and made the payment.I then tried to update the CC on 1000...

aday by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Resolved! Data Usage

I just moved from Telus where I paid for 6 G data but only ever used 3 for both me and hubby. So we went with the 3.5 G plans - each. I was out of data half way through my month and nothing has changed with my usage. Why would I use more data with Pu...

WestBencher by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Explain charges please

So my plan it 40$  I pay 39.10 after rewards rewards tax is added. I was having card issues this week and made a payment to my account  of balance due 40$  , my bill isn't even due for a week and never pay in advance as I am on auto pay. I only wante...

jessicasadee by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Resolved! Data usage on plan renewal

I’m not sure if I’m the only one one who has this problem or not but for the last 3 months or so on the day that my plan renews I get a text message saying that I have used 75% of my data. this morning for instance, my plan renewed last night while I...

Sagle by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

voice cuts out intermittently in calls

Hello, When I am on phone calls in my house or in other areas, the voice cuts out for periods of time. Sometimes it only cuts out in one direction, some times in both.When I switch to voip while on wifi, the problem goes away. When I switch to voip o...

musicisbliss by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos
Need Help? Let's chat.