Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I am trying to get a hold of a business in Ontario by the 1 877 number posted on their website. When I call that number (I'm in BC) an automated voice tells me the number is not in service. I had a friend (in ONT) call that number and she c...
I signed up just over a week ago for the 20GB @ $45 p/m plan.Just noticed on the website that they have a promo ending today, 20GB @ $39 p/m ($6 off pm for 12 months with the 6OFF12MO45 promo code). When I log in and try and add the promo code, it sa...
So... long story, but anyone know if I can get a different friend code? Like the code I send to people to sign up, can I get a new one??I know an odd thing to say...
Anyone have advice on this?We started with the simplest 100 minutes per month back in March. After a few weeks changed to unlimited calling. I check the account online and confirmed all is good with monthly payments, but occasionally, including t...
I'm looking for some help. My sister is oversea. She got lock out of her account and was unable to may payment for over 90 days. I'm looking to help her reactivate her number or port her number to a new account. But she is unable to login and she is ...
Is there an Add-On roaming to Eastern Europe? I can't connect using roaming to my Canadian number from Bulgaria. Does this option exist? I see only UK, US, China etc. but nothing about European countries.Help is appreciated!
Hello all, I travelled on business to the US last month and paid for the one-time US roaming add-on using my work credit card. I am set up on Autopay and found out this morning that my work credit card was just charged for my monthly bill but I need ...
I have been trying to get into my account. I have changed the password several times. Now I need to reset everything if not I am going to try to cancel my public Mobile account.
Hey Guys, I need your help. Unfortunately, my account has been in active and I wish to transfer (portin) the same number to Fido. Fido Says they have sent a request and asked me to wait for an SMS. I have not received an SMS from PM. Please help me ...
Hello, I am requesting a refund as the full data is still in my account as I could not access it. I am extremely disappointed and frustrated as it would have been handy on our Alaskan cruisejeff
I HAVE NOT RECD MY SIM CARD TILL NOW AND DO NOT HAVE ANY OPTION TO TRACK THE SAME. REQUEST YOU TO KINDLY CHECK AND SHARE THE TRACKING NUMBER FOR MY SIM. THE ORDER NO IS xxxxx. THE SHIPPING ADDRESS ISxxxxxxxxx
to all the moms happy ❤ day always ❤ my question is more of a technical issue that suddenly occurred last month my iphone 6 was working Lay's last 3 years here but suddenly found my phone not working and in the end I figured out that my sim card...
can i use other verification besides my code ? I am able to provide my account number and sim information. I already find verification with text or email sufficient then when i send message sometimes i take longer than 48 hours thats my bad. but...
Me again…..A couple of months ago, I signed my boyfriend up for the 4G Plan @$35/every 30 days. We were just looking at his phone, and it’s showing 3G. I went into his account, and it’s no longer the $35 4G plan. Looking at the plans that are now ...
Hello. Again I have received a txt message saying I've used 75% of my data. No way. I checked my data usage which said I have used less than 1gb of my 4.5gb on my plan. I did update it and it said the same info, less than 1gb used. I am getting p'd o...
I’ve been with PM for a few years now, and have always had problems with the mobile signal being ver low, and sometimes nil. Just wondering if anyone can suggest anything to solve this problem. It’s becoming annoying when I’m in the middle of an im...
I just signed up a friend and she got the $25 plan which includes 1gig of data. She just got an email that says she only gets 500 mb with her plan/ what’s up?
If I refer a friend to Public mobile, is that point I recieved only happen once in my next bill or do I recieved the point each time on my next billing cycle as long as that person is still with Public mobile?
My phone got stolen and I do not have the sim card still. I just want to have THE SAME phone number I had before and just transfer it to a new Sim Card for my new phone. I bought an unregistered sim, but when i put in my number it keeps telling me to...
I need service cancelled on this phone before the May 24th billing cycle. Account log in attempts and creating an account are not working. Pin unknown. Can verify account by credit card.
