Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! How do I change my email?
I bought a US roaming text/talk plan... For the most part it only works every time I recycle my phone and turn it on and off. When I bought it at on the confirmation email said something about you having problems with the system and carriers down her...
Hi there, I have recently activated a SIM card, it isn’t working in any phone I try it in, and no error comes up when I try it . How can I get this SIM card working
hello.
I have two public mobile phone plans, I had them for more than 2 years. recently I was planning to change my wife's public mobile plan but unfortunately, I forgot a password and security question. I tried to contact customer service but no result. pl...
Bill is paid and I have no services since this morning
I always hear a Windows notification beep during calls. Now lately my internet drops more frequently. Does anyone else have this problem?
Phone is only working in Wi-Fi pay my bill yesterday and I cannot use my data and it doesn't work
Just so someone knows....when I tried to get on here today (the conmmunity website that is) I had forgotten my password and user name. There's a link on the sign in page that asks if you've forgotten your username or password. If you click on that it...
I'm trying to get some info on Wifi calling with public mobile. I came across this in the help section....."Using calling apps when connected to Wifi" It says there's no charge for this but what is it? Thanks.
Hello, I am trying to add my new credit card in for autopay but I keep getting an error saying the card issuer denied the transaction. I have called the issuer and they said the transaction was approved so I am not sure what else I can do on my end. ...
I pay for a cell for my daughter and she forgets her password. I'd like to upgrade her package. Please advise next steps to login. Thank you
Hello , if I add the roaming bundle, does the ten days start when I add it, or when I turn my phone on in the United States?
Thank you:
Hi ive been using public mobile for 3 years & the calls recently keep dropping. when i dial out a number the calls drop or it says ‘user busy’ & hangs up it wont even ring heres an example below
Here in Ottawa my texting is fine but cannot make any outgoing calls and cannot receive incoming. My friend also lives in Ottawa and is on the Telus network and he is having the exact same problem. This is the first time I have experienced this. No a...
So we are planning our first trip to the US since the pandemic started. I just logged in to my 2 (two) PM accounts and I don't see the word "roaming" in the plan details. We have been overpaying on our plan for over 2 years ($10/m 2 lines = $20/m * 2...
No longer does it tell you to private message a CSA in the help articles. SIMon only. EDIT: MY BAD... I DID NOT CLICK ONE MORE LINK.
How do I do this?
For the past two days I am unable to access my email. This code keeps coming up:Error performing requestUnknown error Please advise. Thanks! Lyndsey
I used my wife's referral code to sign up but I only got 5pts instead of $10 credit as it stated? Under my reward it showed 5pts for the welcome.
Over the last year I've had to make quite a lot more calls to the US (California) than I ever have in the past, and one thing I've noticed pretty consistently is a delay in the speech going back and forth. It's not a long delay, but long enough to ma...
My phone has enough funds but my plan says it’s still suspended cause I need to make a payment? Who do I call?
Hello YET ANOTHER PROBLEM!!! Why does my account say: PACKAGE EXPIRED??? I changed nothing! The only thing I changed was my credit card number. I changed and entered the new credit card number MID-CYCLE, so about 15 DAYS before the due date!! Public ...
I am trying to figure out how to forward to a VOIP service only when my public mobile phone doesn't have service? My phone has spotty service at my house so my only options are this or possibly a signal booster.
Very weird day. My account is fine, active. My account has been renewed 10 days ago. I restarted my phone, update it, airplane mode and many more. Can't make call and can't receive any. I tried to create a ticket but when it comes to verifying the ac...
I require assistance to access my account online. Here is the message I get when I tried to login several hours ago: "Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." My service is ...
My phone service isn’t working. When I login in it says that the account has expired but there is a $50 balance on the account. The plan is $20 per month so there are enough funds to cover.
Impossible to get a hold of anyone or anything to update a credit card tied to my account.Have been locked out of account as forgot password.How does one reset access to account?
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