Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data is not working and I can't make calls.
My data add on is not working
My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...
Today I bought $30 US data, talk & text for 15 days when I arrived at the U.S. After one or two minutes T- Mobile showed up on the screen. I checked iPhone 8 Plus settings, the "VoLTE" was showed up. But there's no "VoLTE" on the iPhone 8 Plus yeste...
I have unlimited minutes. My account is up-to-date plus $8 credit. I can send and receive texts with no trouble. I tried resetting my phone and updating the carrier. Not even my voicemail is working. I’ve never had this happen before. Any tips?
My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...
I am trying to change "my account" email address. system asks me to log in to create a ticket. It won't let me. It keeps saying login error. Reset password, no change. Created another account with different email address.....still can not lo...
$45 with of vouchers not applied to my account!!!
I am presently in the US and every 15 days I have to purchase a package for talking text. Every time I go to sign in it lets me purchase the talk and text gives me a receipt but does not add the minutes to my account. This has happened every month si...
I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?
It says voicemail call failed
When I try to call a message says I am out of minutes.My account is paid automatically each month.I have used zero minutes this month.How can I fix this problem?
I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?
I can’t make any calls. I just get an automated message saying 8-UV-1. Please help ASAP.
The minute I leave my home I don’t have cell data service, my cell data doesn’t work in stores etc etc. I was told when I submitted a ticket that I had the wrong pin, 6 digits instead of 4 . I went to my account and resettled pin to 4 digits. the min...
I just transferred a phone from PC Mobile to Public Mobile. However, it is requesting I put in a network unlock PIN.I phoned PC Mobile. They said the phone was already unlocked and gave me a code that didn't work. When it failed, they said to contact...
I recently got back from a trip to the states and we were there for more than 15 days. I had bought the package with 3 GB of data and I renewed that package after the 15 days were up. But when I got to the Border I received a message that I had used ...
Morning everyone My wife is currently in Vancouver after traveling from Quesnel. During the trip her phone was lost but thanks to a good Samaritan it and the contents of her wallet were found. The phone was badly crushed and when she took it apart th...
I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!
I added the 10 US roaming add-on with unlimited calling and texting, with 3GB data and it didn't work properly.
i ordered a phone and a new sim card from you guys the first week of march, and i still haven’t received it or any updates on where it may be and it doesn’t give me the option to track the package. this is the only email i have received from you guys...
Hi I missed my payment and it's been 1 day. I had a black Friday offer which made my 55 dollar plan 35 dollars. I am going to make the payment and it's charging me 55$. Is there a way to get the payment to 35$. Thank you
In public mobile community website, "Sign In" button on top keep on showing even after logged in: Is this a known issue?
Me and my wife both are using pre-paid public mobile. Is there any concept of family plan where we can share the minutes/data with each other?
Hello, Every time I try to make a call it doesn't go through and says the number is invalid! My plan is still active and I have minutes. Someone help!
I am trying to set up a family member with Public Mobile, using the same BMO Mastercard debit I use for autopay. However, it now refuses to accept the card with a "We were not able to process your payment. Make sure all information is correct or try ...
Hello all, I have a s20fe that is not of the local Canadian model - which supports VOLTE unlike the one's in Canada. How should I go about enable VOLTE on my phone? thanks
Hello, I've ordered a sim card and it has not arrived. I've put in a ticket. Anyone know what happens next?
Public Mobile, problem calling *611, what can I do
I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere...
