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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 4g our 3g

I need help, I up graded to the 8gb 4g plan for oct.15 but my account is still showing the old 3g plan although I was charged for the 4g. Does anyone know when my account will be updated?

Resolved! PUK number for my SIM Card

How do I get a PUK code tor my new SIM Card

Resolved! how do i change my email address for my public mobile account

I gave public mobile an incorrect email address and i can't login to change it to my correct one - help

Resolved! Rewards

I have introduced my wife *** *** ****. And I pay with my same credit card. But I don’t get rewards my No. *** *** ****Wife’s No. *** *** ****please check this

Resolved! No Service in the US

Hi There, I have purchased a US roaming package. It is showing as active in my account. I am now in the US but I have no service. I have tried restarting my phone, manually selecting a cell carrier, nothing. Please help! I need my phone.

Resolved! Still having no luck w/account getting in.

Good afternoon; I have tried multi times to get into my account. My main issue is that I cannot change my password. Have tried everything that Meow said and not working. Have tried going thru simon and issuing ticket but no password equals no ti...

Resolved! 2 gig plan

I just want to know if 2gig plan is available, 1 gig plan per month is too small for me and 3 gig is too much. I will appreciate a quick response. Thank you

Resolved! Phone

Hello I ordered a new phone from public mobile. I'm still waiting for it I ordered it oct 7 and the order # is 310484. I was wondering if you had any info on it. Thanks

Just set up phone can't receive calls or texts

I just set up phone, I can call and text outgoing, but can't receive incoming calls or texts. Has this happened to anyone else and does anyone know how to fix this.Thanks

Resolved! Activation

I have always had the phone service company do the the activation for me and am aprehensive about making this decision. What would be involved in activating another phone?

Resolved! Payment of account

Recently I haven’t been getting payment notices together with thanks for payment. I am on automatic payment plan linked to my credit card. I want to confirm that I’m still registered to the plan.

Resolved! Payment

I just added money to my prepaid account for not interrupting my mobile service , but didn't still renew. Then I chose another base plan, they cut money also. How does that work?

Resolved! Calls and Txt

I can send Text and make calls but don't receive any call or text message. checked all the options including rebooting the device. need help thanks

Resolved! Will 4G give me better cell reception

I am currently on the 3G plan, and get good reception everywhere in town except in my house. People say I am dropping out all the time when on a call from my house. I have to stand in the street to have a steady voice call.I have tried switching th...

Resolved! Bonus data

Will I lose my activation bonus data of 2 gb if I switch plans from 5gb 3G to 5gb 4G?

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

When I go to change plan it states. "After changing your plan, you will lose your current promotion." Is this refering to loyalty and pre authorized $$ or other promotions given to me in the add ons. extra data and minutes. Very confused.

Resolved! Tax Receipts

Hello how do i get a proper receipt of payment which shows tax?

No data left

I just renewed my plan yesterday but my account showing no data left

switched plan to 4G speed, money deducted but data still remains

I renewed and upgraded my plan to a new 4G speed plan, monthly payment was deducted but the data plan still remains the old one.

Resolved! Upgraded to 4G just now. Is there a delay for the new speeds to 'kick in'?

I upgraded from a 3G plan to a 4G plan. I just want to know if I should expect a delay before the speeds increase and are reflected on my phone. Still only getting ~3Mbps download. There wasn't a heads up in either direction through the checkout proc...

Resolved! Plan change

I see public mobile has new 4 lte plans. If I change my plan to a nother one will I lose my discounts I have ? Will it switch me to points ? Thanks guys

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

If you change over to the 4g from 3g does the loyalty and pre authorized dollars still count? At this point I get $5 a month off my bill will this still be true if I change over to 4g?

Resolved! Problem logging in when buying a phone

Yesterday I purchased a pre-owned phone and wanted to take advantage of the current Fall promo of a $30 credit on my next bill but could find no way to sign in to connect the purchase with my account. I have no issues signing in to reach "My Account"...

My plan did not change or reset.

I updated my plan last month for the renewal date of Oct 17. However, my usage was never reset and I paid for updated plan and am still only getting access to my original plan. My original plan was 5g for $40 for 3g and my updated plan is 6g for $45 ...

Resolved! Missing rewards

I joined public last November and just learned the person that refered me hasnt received his reward how do i fix this

Resolved! October fee

Hello!I have a very serious problem.My account is set up to automatically charge to my credit card. This morning I discovered that my credit card company charged me a fee which put me over my credit limit.Is there any possibility you can delay your...

Resolved! Email

I want to login to my account to change my credit card to make a payment, but They want to make sure it’s me… so send a sms or email.. but no option to chose sms instead of email. And I don’t have access to that email anymore to receive the confirmat...

Resolved! Account active

Hi my name is Jasmine. My account and phone no is active. Outgoing calls can be done. But incoming calls goes immediately to voice mail. No issues with phone. How can I solve this ?

Resolved! Voucher

I bought two prepaid vouchers, one for 30 and one for 50, 11 mins later I call to put on my account . 30 goes on, 50 said code was already used. Now it's been two days and can't get anyone to fix it. I wanted the full 70$ plan, I've already used 10 f...

Resolved! Wondering why there is weekly 611 maintenance

Seems like every week the 611 says they doing routine maintenance...at least once at month if not every week...checked announcements and nothing posted there since September about maintenance...not the end of the world but pretty annoying that the so...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! 4g our 3g

Resolved! PUK number for my SIM Card

Resolved! how do i change my email address for my public mobile account

Resolved! Rewards

Resolved! No Service in the US

Resolved! Still having no luck w/account getting in.

Resolved! 2 gig plan

Resolved! Phone

Just set up phone can't receive calls or texts

Resolved! Activation

Resolved! Payment of account

Resolved! Payment

Resolved! Calls and Txt

Resolved! Will 4G give me better cell reception

Resolved! Bonus data

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

Resolved! Tax Receipts

No data left

switched plan to 4G speed, money deducted but data still remains

Resolved! Upgraded to 4G just now. Is there a delay for the new speeds to 'kick in'?

Resolved! Plan change

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

Resolved! Problem logging in when buying a phone

My plan did not change or reset.

Resolved! Missing rewards

Resolved! October fee

Resolved! Email

Resolved! Account active

Resolved! Voucher

Resolved! Wondering why there is weekly 611 maintenance

International phones sold online

Xiaomi Note 10S voice not working on roaming USA

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