05-25-2023 12:24 AM
Greetings.
I've been with PM for almost eight years, and been registered in the Community. I just tried to access my Community info, and it asked me for a nickname. I already have one (marcnoel), but it said that one was taken, so I created a new one. Now, I can't access my old account messages, etc. Any idea how to fix it?
05-26-2023 10:30 PM
Thanks for your reply. Both Commumity nicknames are connected with my e-mail. I don't know if the new nickname is associated with my PM account (plan, payments, usage, etc.).
I sent CS a message, and they're looking into it.
05-25-2023 12:39 AM
@Anonymous yes, there has been issue about linking existing Community account with My Account
Curious, is your current email , linked both your My Account and your new community account (marcnoel1)?
I understand you likely want to link to the old one instead. Please open ticket with Support and hopefully they can fix it. Remember to come back and let us know how it turns out