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I can't sign in to my community account.

gb23
Good Citizen / Bon Citoyen

When I try to sign in with my Self-Serve email it keeps telling me to create a nickname. I know for a fact the emails matched because I was receiving community rewards. What do I do??

ETA: This is a second account I just made to create this post.

8 REPLIES 8

gb23
Good Citizen / Bon Citoyen

It does. Thanks for letting me know.

gb23
Good Citizen / Bon Citoyen

Thanks for the response. I've done some reading in the mean time and it seems the problem has been reported to PM but there's nothing support can do at this time. Hopefully a fix will come.

BKNS27
Mayor / Maire

@gb23 

Since both of your Community email and your account email matches. There seems to be glitch on the new website. So submit a ticket on Start a Chat.

The new PM app worked for me in getting into this Community also.

gb23
Good Citizen / Bon Citoyen

Yes I have. When I sign in on the community with that ID a "create nickname" screen comes up and blocks me from viewing the forum. I tried entering my existing name but it said it was taken.

Handy1
Mayor / Maire

@gb23  Have you downloaded the Public mobile app and created your ever safe iD 

gb23
Good Citizen / Bon Citoyen

This is a brand new account I just made to post this. You can check my post count and join date on my profile to verify.

Edit: I've added this information to the original post.

Handy1
Mayor / Maire

@gb23  You have to be signed into to your community account to post 

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