Data Addon Limited to 30 days?

[Rudy4]

I used the app to purchase a 3 gig addon today, without seeing any information that it would be limited to 30 days and it would not roll over as shown in my account. Is this the case?  I am a light user and would never use this much data in a month. Is there a way to exchange this addon for one that rolls over?

[LitlLdy]

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@DDM69 wrote:

@Rudy4 you purchased the 3GB add on for service while in the US?  The chart seems rather clear.  Maybe the app view is different?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-someone-please-tell-me-how-to-reach-a...

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@DDM69 , @Rudy4  in my app it shows when they expire!!

For Canada Add-Ons in the app it shows a 3gb Data Add-On (Data add-ons expire after 30 days)  $30.00 

Unless Op did purchased the US Roaming - 3 GB Data (15 Day) Add-On  $25.00

[DDM69]

@Rudy4 you purchased the 3GB add on for service while in the US?  The chart seems rather clear.  Maybe the app view is different?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-someone-please-tell-me-how-to-reach-a...

[Rudy4]

Thanks. This isn’t the answer I was hoping for. How do I express my thoughts to CSA?

[DDM69]

@Rudy4 

[hairbag1 · Accepted solution]

@Rudy4 

as of today...they have a 30 day expiration. If you don't use it all...it's gone.

added..

make sure to let CSA know how happy you are with the new data add-ons.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437