esim transfer from one phone to another

[Harman2213]

Hey guys I want to transfer my esim to another device,is it possible ? If yes how ?

TIA.

Harman

[mw_yyc]

Did this work in the end by using the app?

[kaytus]

@softech That good to know. we can transfer the esim over the app.

[softech]

@Harman2213   so, you already activated a eSIM with PM ?   At the moment, only new activation since the roll out of new My Acocunt and new App can use eSIM.  eSIM is still not available for customers who joined before yesterday

If you have activated an eSIM account yesterday, please install the PM app on the new phone you want to transfer your eSIM over, and login the app, go to change sim from Profile and see if the app detects the phone is eSIM compatible and allow it to transfer

If that does not work, best to open ticket with PM support:

1. Open ticket via Chatbot at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there