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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27189 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 39204 Views
  • 185 replies
  • 29 Bravos

Resolved! Voice Mail

Can I get my voice mail from a different phone?

tomclaeys by Good Citizen / Bon Citoyen
  • 535 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment - Refund?

Hi dear responsible, Thanks for you time and helping me.  My last auto-payment was scheduled for December 28, 2021. Since December 26, I am not in Canada and not using my chip. On December 27, I got sick in Brazil (Covid-19) and I was not able to use...

dudacmabil by Great Neighbour / Super Voisin
  • 695 Views
  • 5 replies
  • 0 Bravos

Resolved! Log in

I forgot my security Question when trying to reset my password 

Elvcofine by Great Neighbour / Super Voisin
  • 712 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer issue

Hi, I failed to transfer my old phone number with yours. I ignored the text message to approve the transfer by mistake.I tried to submit the ticket according to the instruction but not able to verify my identity, the last part. I can't receive any ca...

hyunjunghw by Great Neighbour / Super Voisin
  • 518 Views
  • 3 replies
  • 0 Bravos

Resolved! no reception, no call, no data

hi there, I switched my koodo plan alberta number to my public account. received switching sms from koodo. replied Yes. Number got transferred to public (i see it in self serve). it's been 4 days ago. i still have no reception, no data. it's constant...

behy by Great Neighbour / Super Voisin
  • 915 Views
  • 7 replies
  • 0 Bravos

Resolved! New email

I want to open a new account . I forgot my old email and password

jazminwinston by Great Neighbour / Super Voisin
  • 829 Views
  • 9 replies
  • 0 Bravos

Refer a Friend fraud from Dec 'promotion'

As suspected, was no 5 dollar credit on my bill this month for a referral in December.Public has refused to give details on these payments from day 1. I tried to submit a ticket through their useless automated system and was unable to.All I got was a...

Brwilson by Good Citizen / Bon Citoyen
  • 775 Views
  • 8 replies
  • 0 Bravos

Resolved! Rewards

I had a promotion to invite a person to join and by December 31st 2021, and then I would get 5 dollars off for up to 6 months. I referred the friend before then, but only got the 1 dollar off each month not the extra 5 dollars too. 

bradyOlson by Great Neighbour / Super Voisin
  • 563 Views
  • 4 replies
  • 0 Bravos

Resolved! I need a copy of bill for work

I just need a copy of my bill that included my address for work purposes. I've tried to create a ticket and reach out to support but every system fails to verify or even let me submit a ticket, really frustrating and trying to get this ASAP.

kgo by Great Neighbour / Super Voisin
  • 505 Views
  • 4 replies
  • 0 Bravos

Resolved! Creating an account

I bought a line for my daughter.  Presently I need to change the credit card on the file since I received a new one.  My daughter is presently outside the country, she can not receive any message.  HOw can I create the account in order to change the ...

Seb2022 by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 0 Bravos

Resolved! Outage in Bayham

We have three phones that are out here. Second time in about three weeks. No way to get help. I’ve been with PM for a few years and this has never been a problem before. Getting ready to leave PM

krisbee by Great Neighbour / Super Voisin
  • 463 Views
  • 3 replies
  • 0 Bravos

Resolved! calls go straight to old (Fido) voicemail

I just joined PM on 30/12/2021 and still cannot receive calls, they go straight to my old voice mail service. Can someone tell me how to fix this problem?

branlong by Great Neighbour / Super Voisin
  • 1137 Views
  • 8 replies
  • 0 Bravos

Resolved! US Roaming not working

I purchase US roaming 250mb and it does not work.Do I have to purchase talk or text in addition for data to work?

tomclaeys by Good Citizen / Bon Citoyen
  • 1162 Views
  • 12 replies
  • 0 Bravos

Resolved! Account Changes

I just changed my account.  Today is the date my account renews.  It looks like my account is charged twice.  How do I get credit back?

mposno by Great Neighbour / Super Voisin
  • 541 Views
  • 5 replies
  • 0 Bravos

Resolved! Cost for the remaining period of the new plan

Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan? 

amayna by Great Neighbour / Super Voisin
  • 617 Views
  • 7 replies
  • 0 Bravos

Not receiving phone calls

I can phone someone but they cannot phone me. When they try it says that the call cannot be completed. 

Roger12 by Great Neighbour / Super Voisin
  • 683 Views
  • 7 replies
  • 0 Bravos

Very poor network at home

everything is same as before . but we’ve been experiencing very poor network at home for last two months .

faruk by Good Citizen / Bon Citoyen
  • 937 Views
  • 11 replies
  • 0 Bravos

Resolved! Expriration message

I need to know why am I told my plan has expired when there is/are sufficient funds available for my plan

lllb by Good Citizen / Bon Citoyen
  • 542 Views
  • 5 replies
  • 0 Bravos

Resolved! urgent plan change required - ERROR

Hi, I need to urgently switch my plan to have more data for online school. keep getting error message that i should retry in a few minutes. account is topped up. Can't log in to my account any more...

Erwin by Great Neighbour / Super Voisin
  • 586 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim card

I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible?  edited: corrected label 

rebeccmarthe by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 0 Bravos

Resolved! Ported out, use data until end of month?

Hi there, I signed up for the $35 plan after Christmas and pre-paid for January with my credit card. Last night I was offered a win back deal with previous provider so I ported back. As I have prepaid for this month can I use the PM data by placing m...

New address, don't let me update credit card

I changed address recently so I change my profile address to new one, I also has changed address with my credit card company.  Nonetheless, when I click to update credit card in my public mobile account, it won't let me.  I am using the same credit c...

apvm by Great Citizen / Super Citoyen
  • 460 Views
  • 4 replies
  • 1 Bravos
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