Community

Resolved! number transfer

I set up my wife with PM. everything went fine, I received a confirmation that the number was ok.Last week she received a notive from PM tha they could not transfer the number and gave her a new one.I want the old number back..Tried putting in the ol...

Resolved! 56$ bill from Public Mobile

Hello Public Mobile, I already move to other internet provider last month but why I still recieved billing from you? I tried also to check my public mobile online account but I can’t sign in. May I know the contact # of your customer service so that ...

Resolved! I paid $25 plan but I didn't realize the $15 plan was selected is there a way I can change to plan i

Resolved! I need to leave Canada for two months, will I lose my rewards?

I am on the old rewards program, and I have the 15 plan (which ends up being around 11 thanks to autopay, 1 year loyalty, and my friend referral). I need to stop paying for two months.So, just wondering, will I lose on my loyalty rewards when I come ...

Resolved! Unable to use my international minutes?

Hello, my account shows that I have the following int'l calling minutes: 500 one-time int'l LD bonus 11 / 500 MIN However, when I try to make a call outside of my home country, it says it can't go through. Please advise.

Resolved! Samsung A02 Compatibility

Hi! I'm from the States and need a Canadian number for the summer. I have a Samsung A02 which uses Tracfone Wireless in the States. The link for checking phone compatibility isn't working for me. I can check with my provider on whether or not the pho...

Resolved! Plan wont renew even though payment is in account

I put a payment through *611 using a voucher, just like every other month i do & the moneys in my account but my monthly plan wont renew the last few days( ,,how can i reactivate my phone?!? Plz help:)!

Resolved! account payment

My credit card changed and I neglected to give the information to Public Mobile so the monthly charge was rejected.  Yesterday, I brought the card information up to date and even made a payment on the new card but it is still showing an amount owing....

Resolved! Still having problems receiving texts from outside Canada

Hello Friends, I restored Google messaging and can send & receive texts from Canada but not from the USA - financial institutions send me authentication codes but I don't get the messages - I have my Android set to (wifi=off, mobile network  which di...

Resolved! It has been over 2 weeks I have not received a SIM card and I assume it lost or not sent

I assume my SIM card has not been sent or has been lost in the mail. I want a refund!

Resolved! Two days, my phone is still not working after reactivated. How to get help?

Two days, my phone is still not working after reactivated. How to get help?

Resolved! Refer a friend

last month I used my refer a friend code when I was helping my mom set up her phone with public mobile. I checked to see if I had gotten the $1 off in my rewards but I didn’t see anything. So I thought that maybe it wouldn’t show till next billing da...

Resolved! Out of data after 2 days and weird phone number showing up on my usage

So My next billing date is June 14th... so I assume my data renews on the 14th of each month - which was 2 days ago and it's saying that I'm already out of data? How is this possible - I have basically not used any data at all. I have all of my apps ...

Resolved! I am not using whole 50 mins neither the data but my phone gets blocked after 20-25 mins of talk...

I  have logged in to public mobile account and checked my usage based on that I can tell that its hardly around 20-22 mins, I have the call time record enabled too on the phone and it suggests the same but the customer service agents refuse to accept...

Resolved! Ireland

Hello beautiful PM’ers.  Been a while! Ireland (Republic of) bound. I know PM doesn’t work outside Canada/US so any specific advice on how to use my PM tel # over there? I know other posts about Europe but I find it information overload when searchin...

Resolved! Rate plan price increase without notification

Hello, I noticed that my rate plan price was increased this month, without notification...this seems odd and unfair. How can I contact Public Mobile to address this issue? Thanks,Heather 

Resolved! Initial Referrral did not work

Hello,When I signed up I used me friends referral code. Nether of us have received anything - is there a way to look into that?

Resolved! Receive calls abroad

Does anyone know how can I receive calls when I'm out of the country? What add-on should I purchase?   Thanks in advance