Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My credit card expired and I didn't get into the account to change it in time. Trying to do that now but I don't seem to have the correct email or password or pin for my phone number (which sounds ridiculous, but in our family we have multiple accoun...
I cannot remember the email I initially registed phone number 902-xxx-xxxx. Could you please send me the information so I can access account Edit by Dunkman: removed personal information
My auto pay didn’t kick in so I went and payed since I recently changed plans but when I paid for my plan I got charged 3 times for a total of around 120$ for a 40$ plan
I signed up with Public Mobile about 15 months ago on the $15 plan. I remember this plan had 100 Canada-wide minutes and unlimited incoming minutes. When I look at my usage now, my incoming minutes are counting against my total 100 minutes. Do I r...
Hello, I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.
I ordered it since April 21 to replace a damaged one and nothing arrives yet . I have been without phone number for 3 weeks.I live in Alberta and it's very important for me to have a contact phone number for any emergency due to the wild fire current...
Hi guys, Can I transfer my public mobile phone number to an other company like under Rogers? But with the same phone number I currently have with public mobile, is that available?
I am currently on the $25 / 1 gig plan and want to switch over to the $40 / 15 gig plan just for the summer. Can I switch back and forth between the two plans?
Hello and good day.For example, if you signed for a 12 month promo deal and on the 13th month with same plan has anyone noticed price increases or stayed the same promo price?
I'd like to receive receipts for...1. The cell phone I purchased2. Monthly plan paymentthat include...a. Vendor nameb. Client namec. Amount I paid including tax I am unable to obtian them through my account.Who should I contact?
I will randomly not be able to make phone calls. It tells me that there is a call failure.I took my SIM card out and put it in another phone and it did the same thing. I can sometimes receive calls but often it says to the other caller that the call ...
I would like to get my SIM card. I paid for it with paypal. They would also like to know also. It is only $5:00 which paypal will refund me. From all the reviews I’ve read there seems to be an awful lot of problems. Not pretty well dont no if I reall...
Look, I understand that Public Mobile, while owned by Telus, doesn't mean I'm getting the same level of service as if I was on a Telus account, but honestly, since switching to Public, my cell phone service on phone calls is entirely unusable. People...
My phone is out of comission and I'm unable to get a new one for a couple of days. Can I call forward my calls to another number without the phone in hand? Thanks, Lee
Never got my SIM card after about 3 weeks and counting now.. this is all a joke want my money back and can’t seem to be able to post a ticket. It’s only 5 bucks but it’s a matter of principle!!!
I upgraded from 3 to 15 gb data 3 weeks ago but my access ended at 3 gb. Have tried a Ticket and writing customer service. Last ditch effort here before just finding another service. Any suggestions appreciated!
I can't make a call because of the payment issue. I was going to sign in on public mobile online for payment, but I can't get into my public mobile account. I think it's locked because I haven't used it for a long time.
