I did not receive the triple punch sim card that I ordered

[sunil243]

Hi

I ordered 2 x  triple punch sim card on 10 May 2023 and till now I havent received it. Can you plz let me know when do I receive them?

[softech]

@sunil243 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way.  They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
              Then click "Contact Us".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@sunil243 

Regrettably, once they leave public mobiles stores/warehouses, only Canada Post knows the delivery standards.

If you need one sooner, try a corporate Telus, Koodo, or Mobile Klinic location.

[Handy1]

@sunil243  SIM cards can take up to 3 weeks to arrive .. 

add https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-...