I have not received the 5GB package that I ordered since June.

[Joaquin_Ber]

Hi, My name is Joaquin Bermudez

I paid for the 5 gigabyte package and calls to the United States since June, but you've been charging me for it for two months and I still haven't received the 5 gigabytes. I'm still receiving 4.5 gigabytes.

[hTideGnow]

HI @Joaquin_Ber 

roaming addon has a 15 days expiry.  You bought in Jun and you waited till August to ask?

you need support to help to sort this out.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Handy1]

@Joaquin_Ber  Best to ask support to investigate that for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437