Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to transfer a number from another career. eSim is not installing and I cannot login to My Account since the 2FA code is being sent to a wrong number
Hi,I forgot to add referral code when I did my activation. Can you please kindly add referral code xxxxxxxxx.I would like to cancel SIM card shipping because it has estimate delivery date of Feb 3, 2026. I would like to order SIM card from Amazon.Tha...
A family member is trying to create and account and is stuck on the last step within the app. Since we are porting a number the old provider has since cancelled the service and we cannot log back into public since we can no longer receive the verific...
I saw the promo of 50% discount I’m charged twice 22.60 on my card and over all sim transferred and also my next month renewal is also showing 40$ + taxes is it normal open the support ticket no answer from them
My phone/data service is off because I need to update my payment card information. After updating card, I can only see due amount and cannot find a button saying “pay now”. What a terrible experience!
I recently transferred my phone number to a new SIM provider. My previous provider has already cancelled the service, but the new SIM has not been activated yet. At the moment, I’m unable to log in to my Public Mobile account because the OTP is being...
It keeps saying my phone number is invalid, so I couldn't activate the subscription. Also submit a ticket doesn't work here.
I just activated and paid for the $40 for $20 promo plan with an eSIM. I installed the eSIM on my iPad, but since the iPad can’t receive SMS messages, I’m stuck at the 2FA step when trying to log in to my account. It keeps asking for the 6‑digit code...
How to get lower plan?
Just signed up, but it's been a nightmare so far. Says my phone number is unable for transfer. Wasted over two hours so far just trying to get my number ported over. Have not even been able to add the eSIM on my phone yet.
Just transfer from Fizz to PM. But I can not receive text from others and the calls from others.
Need physical Sim activated
I just got my new line activated, i got an issue to activate it and had to pay another time to make it work. I want to be reimbursed the extra payment
this account belongs to my beloved mother who passed away last week . I have unsubscribed this service ,is there anything else needs to be done to cancel this service? Please advise.
I made a new account with fizz and entered my PM details to port to fizz. its been about 5 hours and i havent received a text from PM to confirm port out to fizz
I just saw a Promo for $20 for 60GB of service.I signed on in November 29th.Can I use this promo to up my data?Thanks for your POSITIVE reply.Tom W
I use my private phone for work, so I always have my caller ID turned off (so the person I call sees a blocked number only), however, twice this past week the person I am calling sees my private cell number. Both times this has happened I’ve called m...
Tried to register a community name and it automatically auto corrected to a different name. Now what ?
My subscription is $35/Month. Why sometimes is the Top-up only charge $20? I didn't do anything to trigger it that I know?
Hi. I recently received a new visa debit card in the mail because my old one expired, and I tried to top up my account today, but the payment isn't going through with my new card information and I'm not sure why. My postal code is the same and I ente...
You have been informed incorrectly and after being charged (TWICE, ffs), completing all of the activation steps, the eSIM appears to be active however there is NO CONNECTIVITY.. not able to make or receive calls or texts or use the web.Even after per...
I was able to solve my issue since public mobile did not reply at this point since it was a system issue I am seeking refund on my account for the esim charge
Transferred from Fizz to Public last night and received this text message:Hey, it's public mobile. Were having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you. I have not received...
Hi, I have the same issue, could you please give me the phone number? Thank you very much
Even thought my phone shows 5G+，i still cannot use date for conneting internet
Why am I paying more? I used to pay 15$ but now it’s for 2 months that I’m paying 21$ ,why?
I made the payment to subscribe the service and I tried to log in first time. The OTP only reached to me by email after the time expires. How can I do the verification on time?
From the app following everything, but still failed. Any insights guys?
There was a redemption on Nov 11 on my account for 5GB of data that I never redeemed. I would never have done this as it's a waste of points, especially since I literally never go over my Data limit. Is there anyone at public who can help me reverse ...
eSIM QR doesn’t work since IMEI not corrected, now phone is not activated.
