Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am in Maui and paid for USA talk and data but it’s not working. My account shows that it is active. Very frustrating. St one point I tried to reorder and tried to add money to my account I was asked for a postal code ant the reply was that it’s inv...
I have chated with Public Mobile they said they would unlock my account in 3 hours and did not solve my problem. I a extreamly unhappy with this service.I get message saying Unauthorized.Nobody is helping meI cannot call anyone from my phone.Horrible...
I have not subscribed yet to PM but plan to soon. I logged in and started that process. I tried to activate a subscription but was having some issues. My cell phone is an older model so is not compatible for eSIM, so PM's response is that I need a...
My eSIM is installed on my iPhone, but shows no cellular signal, my number is blank, and SMS/MMS are not working. Can a moderator manually trigger Esim provisioning.
Change credit card on file?
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Hi there,I purchased this plan during a promotional offer on January 28th. However, when I attempted to activate the plan, I discovered that my phone is not eSIM compatible, despite the initial confirmation that it was.Consequently, I bought a SIM c...
@CS_AgentUnable to reply a msm from a number transfer request, it is showing the reply is not delived on iphone.
Hi my eSIM won’t work
HiI received the request and acknowledgment of the request from my old provider. I am wondering when I can remove my sim card of said provider?
Does public mobile offer roaming options for Saudi Arabia ? I’m planning to visit next month and I’m wondering if I keep the subscription will I get the otp and everything
I’m not happy to find out that 3 payments were made in February! I ask that a payment be refunded immediately!
Hi,I recently referred someone and have confirmed they are activated and have used my referral code, however I don't see them in my referral dashboard. This activation was done over a month ago so need some assistance Thanks
We are pretty sure we want to switch over, as we are not comfortable with how things are starting to go down at koodo… (they want to start automatic payments, and their prices are increasing…)I learned that PM doesn’t support wifi calls or messages…....
Lately when I turn my wifi and data on, I get text messages I already received again, identical duplicates. truly annoying. does anyone know why? how to stop this? the worst part is the odd one doesn't come and only shows with wifi or data, causing ...
It shows $40 payment failed for US roaming. but shows payment received on pM site. however it doesn't update to next 30 days
I can't call support (out of the country and the only way to get an agent is via text) and the community messaging system is awful because there are long delays between messages and the staff that I interact with are constantly changing and unable to...
I have a few old unused sim cards. They belong to time when sim cards sent in 3 different sizes. I wonder if they are compatible with new 4G, or 5G networks. Thanks
안녕하세요,약 2주 전에 PhoneBox에서 Public Mobile로 번호를 이동했고, 번호 이동이 성공적으로 완료되었다는 확인 이메일을 받았습니다. 그 후로 아무 문제 없이 서비스를 이용해 왔습니다.하지만 어제 보니 PhoneBox에서 여전히 요금이 청구되고 있어서, 그쪽에 연락해 해지를 요청했습니다. 계정 해지 확인을 받은 후 전화 서비스가 중단되었고, 지금은 전화를 걸거나 받을 수 없습니다.제 번호의 상태를 확인해 주시고 서비스 복구를 ...
Hello,A friend recently joined Public Mobile using my referral code during their activation. The activation was completed successfully, however I do not see the referral credit applied to my account.Could you please review the activation and confirm...
Hi woke up this morning to find out that I do not have service with my cell number. Was wondering if this matter can be looked more thorough on your end. Thank you!Jon
I just redeemed $20 of the 30 pts/dollars to go towards my bill this month. How long does it take to show up?Please advise as my account was suspended yesterday due to a change in credit card number. I don't want to pay with my credit card if I can u...
Hello,I just ported my number to Public a few hours ago. Everything seems to happen quickly, so I thought I was good to go. But I can only receive calls, not call out. Should I expect that to change after the five hour window mentioned?Thanks!
I was able to make and receive calls yesterday and after a couple hours I can't make calls anymore
My sons iPhone is showing that it needs some kind of SIM pin number as it is showing that the SIM is locked. My wife tried to get this fixed before with Public Mobile and the process to get the SIM unlocked is a nightmare and they did not follow thro...
Hello Everyone!I have a notification that my subscription is expiring. Never heard of a subcription expiring and I always pay automatically by credit card. Has anyone else gotten this warning band on their home screen? My services still work fine.
My credit card was compromised and cancelled. I may not receive my new Visa until February 27/26.I don’t want our service cancelled before I can provide the new number.Can this be noted on my account? I will enter my new Visa number as soon as I pl...
