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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retrieving call conversation

Hello All,I would like to know if there is a way to retrieve a particular conversation I had with someone last month. I need it for a workplace investigation.Thanks

E Sim not activating

Hello,I subscribed yesterday for a plan with esim. It said my phone is compatible and took the payment but later it gives error when activating the sim. It asked me to pick a number but the last step keeps failing. Now it is sending verification code...

Activating replacement sim

My phone was lost/stolen. I purchased another PM sim card. Put it in another phone, changed the sim card number on the account, resumed services. It does not work. How do I activate it?

CS Unable to submit a ticket

CS Please contact me as I am unable to submit a ticket

Unauthorized payments as I don't have a Lucky Mobile Account

new subscriptions

Hello community,does anyone know, how often PM update new plan in to your change subscription sectionspurpose of asking this question, so I check accordingly to change/upgrade my planplease advise, Thanks

Refferals

Hello, I am not sure what is going on with the referrals but I would like to figure it out. When I signed up I tried 2-3 other peoples codes and they didn't work sadly. Then now that I have an account I have set up 3 different people and I tried usin...

Resolved! Pre-payment

Hello, Is it possible to make a pre-payment on a public mobile account? I need to change my credit card but it will deactivate the one I currently have on file and it will try to pull the money before I have the new card to input. This wasn't an issu...

Notice of closer of my account

My name is xxxxxxxxxxxxxx and I would like to advise that I want to close my account. Please advise me how I must proceed.

Regarding extension of my account

HiI hope this message finds you well. I am writing to request an extension of the current hold on my mobile account.I am using public mobile for more than four years and I am a loyal customer also and paid the bills on time without any issuesThe reas...

Moved from Quebec to New Brunswick

Hi,Why am I still charged the Quebec taxes on my plan now that I live in New Brunswick? I moved to New Brunswick in August 2024.

Samsung Galaxy S25 Ultra

Hello.i want to purchase Samsung Galaxy S25 Ultra from outside canada and I wants to know which Samsung Galaxy S25 Ultra model works with Public Mobile in Canada and supports VoLTE, WiFi Calling, and Call Recording.Thank you

Resolved! Why is my data not working?

So I’m on a mouth long vacation and I ran out of my 3 by of data included in my plan. So I used 15 points to get an idea extra 1 go of data and the app says that I have 4 gb now. But for some reason my data is not working like my calls and text go th...

data usage

Why is my phone using data at 12:31 am while I am connected to wifi.For years my data plan was sufficient, since I am almost always using wifi. Now within a couple of days in the new month I have used up all my data. I don't want to buy extra, since ...

credit card change

How do you get your credit card to register? I keep getting notAbleToProcessRequest

Can't finish activation. Used the app and all I get is "Subscription not activated"

just signed up but unable to start subscription. Using the app and following all the steps just gets me the subscription not activated message and told to contact support.

Service

Upgraded my subscription from 20 to 60 gb today and since the change occurred I haven't been able to access data at all without wifi. help!!

Re: Outgoing calls to 778-580-4001

I have same problem.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Is there an agent I speak with PLEASE

Alaska

Deleted Sim Card recovery

While out of country I downloaded an eSIM card, but was unable to get it to work. So I deleted it thinking it would go back to my original SIM card, but it has deleted as well. How do I fix this problem and regain my original SIM card and number?

Resolved! US add on data

Hello! I tried searching for this in the forum and couldn’t find anything. I used rewards for data roaming in the US recently for 15 days. If I don’t use the US roaming data, for the time it’s valid does that mean I can’t use the rest as local? (Ie C...

Incoming call does not working

Outgoing call is OK and all Text Message is working as well. when someone dialing my phone number, there is no dialing sound, just a silence. Thanks

Resolved! Transfer service to another Phone

Hi Everyone,I recently purchased a replacement phone because my current phone is giving me battery issues. My current phone has a E-sim, I purchased a physical SIM card for the replacement phone but I am not really sure how I can transfer my existing...

My e sim isn't working with my phone

Recently purchased an e sim , and it won't work with my Samsung s24 ultra

Resolved! changing iphone 6 to samsung z flip4 phone

Is it easy to switch my current legacy $15 plan that is on my iphone 6 to a samsung z flip 4 phone. what steps do I need to change it?

Really need some help please!!!

I lost my phone, I can't access my account to order a new sim card and update my payment info... I don't understand all the methods used on this service, sorry. But I really need help. My phone number has been deactivated /not in service, but how can...

Resolved! How to open a ticket?

I keep going in circles - I'm told to ask the chatbot - chatbot can't answer my question - it doesn't give me a way to open a ticket but tells me to ask the chatbot. Chatbot is supposed to give me an option to open a ticket but does not.

Sim not provisioned for voice

I got a notification last night around 8 stating "Sim not provisioned for voice". Now I only have access to emergency calls only. I have no access to data, messages or calls.

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