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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

Resolved! Phone Set Up & No 6 Digit Code To Access Account

I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit ...

Resolved! New Customer Reward

I was a refer a friend customer but have not received my $10 rewards I only received a $5.00 welcome reward. How do I get my $10 rewards?

Dolce61 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! $29 30GB plan

I've been trying to change to this plan for a while and while my sibling was able to switch all of her family to it, it doesn't show for me and we live in the same province! I'd like this plan. I'm also wanting to switch my husband to public mobile a...

darleneP by Great Neighbour / Super Voisin
  • 3 replies
  • 2 Bravos

Travel to Europe

I am travelling ot Europe in march for 10 days.  Do I need to do anything extra to have the use of my phone? Travelling with a group and need to be able to stay in touch easily.Many thanks.

AngelaK by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Not receiving SMS

I recently activated a new subscription, porting from Virgin Mobile.Problem - I do not receive SMSHowever, voice calls work.

Blakers by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

dropped calls

Hi, Recently (since early December) I have been experiencing dropped calls.  This is true for others that are on Public Mobile (such as friends and family).  My significant other experiences this more than I do, where she may have 3 dropped calls in ...

domspaz7 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Porting from Freedom taking over a month

Hi there - looking for help from a moderator. I’ve activated and gone through the porting steps back in mid December 2023, to move my number from freedom to PM. After checking with freedom over their support over two weeks ago, they mentioned the por...

OneFiasco by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Switching carriers - cancelling service

Hi All, I purchased a PM plan in the past few days switching from my current carrier, Fido.  Is there any action on my part needed to cancel my current service with Fido once I activate on PM? Thanks!

Kovacsa by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Number won’t port

I’m having trouble porting my number. I’ve been trying for over a week now. I also can’t “submit a ticket” to talk to anyone. At this point I don’t know what to do. Anyone have any suggestions? 

Nikky4495 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cannot receive sms from eversafe id

I am new to Public Mobile. I cannot get passed the eversafe id trying to send me an SMS. There is no option to send an email instead I have reset my password multiple timesI've let it time outI've hit resend multiple times. I've unblocked all the blo...

Charlynky by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

PM spammer - trying to get referral credit

I just got a private PM message from @Frank52 requesting that I enter him as the person who referred me to sign up to PM (plus he provided a $10 discount code). This doesn't seem appropriate (he is a spammer). I reported him (it) to PM Moderator.

Resolved! Iphone 12 Pro Max (sim card) unable to receive phone calls

hiWe recently switched over from freedom mobile and ported over our number with no issues to public mobile. Everything seems to work fine except for when we try to receive calls from other people. The calls on the iphone 12 pro max get forwarded to v...

ikhan by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Number not porting

Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number 

Leandra6 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Unable to make phone calls in US airports.

I am sure this has something to do with the decommissioning of the 3G network in the US but I have been travelling in the US for the last two years using PM roaming without having any issues making phone calls. But all those trips were by car. Recent...

Gerr by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

transfer phone #, Terrible customs service

I have submitted a couple times of  the request to transfer my previous phone number to Public Mobile during past  6 days. Nothing happens. No response after submitted  tickets as well. Terrible customs service in Public Mobile. 

Tom_Tang by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! USA roaming only partly working

Hi,I have a USA Roaming Data Talk and Text 15 day package. It is enabled in my account. The data roaming is working fine. However, I am unable to call or text on the roaming package. My status says I have "-1 messages left" of unlimited Txt and "-0.0...

NealS by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Customer Service

I’ve been trying since Friday to get help from customer service.  I can’t submit a ticket it has an error message.  I cleared my cookies and history, still not working.  Is there no other option?  If I enter a message who do I send it to?  I tried CS...

Avery2121 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Phone in SOS

Got a SIM card and ported my number. Porting didn’t work for days so I changed my number to a different number but my phone is unable to make or receive calls and I cannot use any data. Please advise if there is a way that I can talk to a human to re...

Zoerj by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Re: Subscription expiration

I have exactly the same issue. My phone just stopped working.   My profile says my subscription expired a couple of days ago, though it has been working on automatic payment for several months, and I did nothing to stop it. I am nowhere near my usage...

Nazo by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Port number in from Jodi prepaid

Can’t submit a ticket. Just says error. How do I talk to someone. Trying for days. Sent email to agent like they said days ago. No answer.  I feel like just canceling subscription and get different carrier.  Too much effort. 

EvelynG by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Selecting a number

I want a specific phone number, how do i I find if that number is available!? 

Aman24 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Extra charge on my credit card

This month there was an extra $43.00 charge on my credit card . I live in BC and this was listed as Self-Ser Edmonton. Tried to submit a ticket for a customer service agent but it just kept giving an endless “loading” message. Any ideas?

Annearbutus by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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