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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1089 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29873 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41678 Views
  • 185 replies
  • 29 Bravos

Rewards

Why is it that I am signed into MY account to redeem MY rewards that it brings ME to my BROTHERS rewards Account?????

BernieP by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

My PM cell phone doesn’t recognize my telus landline

I moved to a new place and transferred my landline (telus) to the new place. I kept the same number. Now when I call my landline # with my PM cell phone, it told me the number is no longer in use. However, my landline works well otherwise. I restarte...

BoBoC by Great Neighbour / Super Voisin
  • 831 Views
  • 11 replies
  • 1 Bravos

texting problems

Hi! I need help. I have an android phone and my sister has an iphone. We cannot text each other although I can text and receive texts from other android users. I’ve checked APN settings, SMS and MMS settings on my phone with no luck.

drummaker by Great Neighbour / Super Voisin
  • 305 Views
  • 1 replies
  • 2 Bravos

Resolved! Updating my plan

I want to update my plan to an International plan. Data within Canada and US, unlimited calling Canada and US wide. With this plan, am I able to travel into the US and not be concerned about adding anything more for roaming?

CF2024 by Good Citizen / Bon Citoyen
  • 428 Views
  • 6 replies
  • 0 Bravos

Current plan is not the plan I signed up for

Hi,When I first signed up for Public Mobile on September 12, I opted for a plan for new subscribers for 20gb of data, which included US calling & roaming. I received my SIM card in the mail today, and when I view my subscription in the app, there is ...

Pjayelle by Great Neighbour / Super Voisin
  • 264 Views
  • 2 replies
  • 0 Bravos

Porting away from Public

I'm trying to port my number back to Rogers but the Public Service where I am is so bad I'm not getting the SMS to approve ..... is there another way I can move this along

E2011104 by Good Citizen / Bon Citoyen
  • 440 Views
  • 6 replies
  • 1 Bravos

VoiceMail Automatic Answering Machine

I am wondering if there is a way to disable VoiceMail/ Automatic Answering Machine for my account?It botters me much and I missed many of my important calls.If it is not possible, I likely switch my provider.

Moteaal by Great Neighbour / Super Voisin
  • 214 Views
  • 1 replies
  • 0 Bravos

I could not pay my subcription

Hi, My card is not enough money so it did not auto deducted. Now my network is not working and there is no function in public mobile that allow me to pay the balance which is annoying. please give the solution to pay asap

JerryDip by Good Citizen / Bon Citoyen
  • 242 Views
  • 2 replies
  • 0 Bravos

Can I use an Amex prepaid card?

I'm trying to use an americal express prepaid car but it's not working. It has 50$ on it. It says "Sorry, we’re not able to process this request at this time. Please try again later." @

onionrings29 by Great Neighbour / Super Voisin
  • 377 Views
  • 4 replies
  • 0 Bravos

Need help

I cannot login on my phone or computer 

coreym by Great Neighbour / Super Voisin
  • 160 Views
  • 1 replies
  • 0 Bravos

Prospective New Customer - How does Changing Subscriptions work?

Hello PM Community! I have recently been jostled around by sneaky Koodo price hikes, and am now seriously considering the switch to PM. I have lived in Europe for long lengths before, and am flabbergasted that there are not more options similar to PM...

schullucas by Great Neighbour / Super Voisin
  • 688 Views
  • 9 replies
  • 0 Bravos

My account

Hi, I know my email and password. I have to resubscribe because my automatic top up didn't work but it sends OTP to a different number

JennyJo by Great Neighbour / Super Voisin
  • 165 Views
  • 1 replies
  • 0 Bravos

Account Put on Hold for No Reason!

My account was inactivated yesterday stating that it had not been paid this month. However, after checking with my bank, the payment transaction did go through and was posted as usual this month, so there is no reason for it!

Sharlee by Great Neighbour / Super Voisin
  • 309 Views
  • 3 replies
  • 0 Bravos

Canada US plan

Data not working in US. Help!

LM8 by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Data not working on iphone 13 pro max in toronto

Hi everyone, I have an iPhone 13 pro max and updated to iOS 18 my data has been working yesterday even after the iOS update. However, this morning my 5g  and LTE data have not been working. In the top left corner of my iPhone next to the signal I sti...

Jay1999 by Good Citizen / Bon Citoyen
  • 545 Views
  • 7 replies
  • 0 Bravos

Resolved! payment processed account on hold

for some reason my payment was not processed yesterday and my account was put on hold, payment is now listed as processed on credit card but account still on hold.i do not was

jordanfleming by Great Neighbour / Super Voisin
  • 422 Views
  • 6 replies
  • 0 Bravos

Data usage-

My monthly subscription renewed today.I have not left the house, and have been connected to WIFI the entire time. I have already used 1/10 of my data.  This doesn't make any sense. Anybody else with these types of experiences? Lyndsey  

Lyndz by Good Citizen / Bon Citoyen
  • 1203 Views
  • 23 replies
  • 0 Bravos

Email and overcharged account

I cannot access my account because when I Signed up the lady made both mine and my son’s account on the same email so I have not been able to access my account since the day one I’m signing up with mobile! In August, I was double charged for my accou...

hleucka by Great Neighbour / Super Voisin
  • 185 Views
  • 2 replies
  • 0 Bravos

Need confirm full access code

My old number disconnected, and there is no options now in APP to select email. How can I do. Need help 

Jerry1972 by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Resolved! Receiving texts from Canada while abroad

My plan includes "international texts".  Does this mean I can receive texts from Canada, while abroad?  I didn't seem to be able to, while in panama

Doris668 by Great Neighbour / Super Voisin
  • 320 Views
  • 3 replies
  • 0 Bravos

Resolved! Billing for Transferred Number

Just discovered continued billing from Public Mobile for a number they no longer serve.  How do I cancel service/billing for a number I transferred a couple of months ago?  When I try to log into my account to cancel I am prompted to "Resume Activati...

BugsBunny1960 by Great Neighbour / Super Voisin
  • 325 Views
  • 3 replies
  • 0 Bravos

Resolved! Add ons roaming US

I am traveling to the US September 25 to October 9. I know I have to add roaming long distance but I’m a little confused as to the difference between the $15 roaming and the $30 roaming add-ons. Also, when do I need to put the ad on, does it have to ...

Jlop111 by Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 0 Bravos

Botched number porting.

Trying to switch to public. The number porting has been messed up. I've contacted the service  provider and they advised no number transfer has taken place.

wet-pants by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Puk code

Got email about puk code I accidentally locked my sim and it’s not helping no code an I’m supposed to give all my personal info in order to get code but no way to talk to anyone on a secure site an they left no way to contact them this is extremely f...

JC69 by Great Neighbour / Super Voisin
  • 251 Views
  • 1 replies
  • 0 Bravos

Account

How can I access my account if I forgot the email I used?

Srxsteve222 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos
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