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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 1408 Views
  • 34 replies
  • 5 Bravos

Referral Code

Hi, I am planning on joining Public Mobile.  I will appreciate it if anyone is interested in sharing their Referral Code.  thanks.  

ajb74 by Great Neighbour / Super Voisin
  • 267 Views
  • 10 replies
  • 3 Bravos

Resolved! About transfer

What happens to the current plan i have with telus prepaid when I transfer my number to public mobile.. I still have like 2 weeks left on my plan but I have a new sim card for public mobile and I want to know before I go any further.. will the telus ...

briannahodder by Great Neighbour / Super Voisin
  • 220 Views
  • 11 replies
  • 0 Bravos

Resolved! Unable to process credit card

Trying to sign up, and getting the message that it's unable to process my credit card. I literally used my credit card 15 minutes ago with no issue, contacted the credit card company and there's no hold on the card, AND tried using a different card a...

UnableToProcess.jpg CreditCard.jpg
Dancindan84 by Great Neighbour / Super Voisin
  • 214 Views
  • 6 replies
  • 0 Bravos

Resolved! Upgrading account.

I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?

TracyBird by Great Neighbour / Super Voisin
  • 127 Views
  • 5 replies
  • 0 Bravos

Resolved! Clarification of my plan

I signed up with Public Mobile Sept. 22, 2020 at $25.00 a month plus $3.00 tax for a total of $28.00 on autopay.- I was told that I have unlimited Canada wide talk time. Is that unlimited incoming and outgoing?- I was told that I have unlimited text ...

Susanne2 by Great Neighbour / Super Voisin
  • 259 Views
  • 11 replies
  • 0 Bravos

Resolved! Question about log in problem

Hi I just want to ask how can I talk to a customer service representative here about log in problem?Im just wondering why I cant log in.I tried many time but still no luck.Also I tried the send security code option but its not even sending me code vi...

mikeskie by Great Neighbour / Super Voisin
  • 171 Views
  • 5 replies
  • 0 Bravos

Resolved! My bill

I wanna talk with someone 

DannyV by Good Citizen / Bon Citoyen
  • 294 Views
  • 24 replies
  • 0 Bravos

Resolved! Changing Plans - Old Reward System

I have been a Public customer for a while (Prior to when the rewards program changed) I will be updating my plan shortly, if I do does that mean I will lose my current programs in favour of their new point system? (Autopay $2, Loyalty $3) Or will the...

mich3 by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

activation

Just activated sim card and needs to log into my account but it says the username and password is invalid...do i need to do something else?

connorhebhen by Great Neighbour / Super Voisin
  • 136 Views
  • 6 replies
  • 0 Bravos

Resolved! log on

Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some ...

jimven by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 1 Bravos

Resolved! Data usage when on wifi

My phone is plugged in and charging at home on wifi.The phone has not left home or the wifi signal in over a week.Yet, over this last week, it has been using Mb data. Why?

a8610 by Good Citizen / Bon Citoyen
  • 147 Views
  • 3 replies
  • 1 Bravos

Porting issue: Didn't reply YES

Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. ...

My account is suspended,why still charge me.

Hello, I tried to cancel my account , but don't see the option, so I deactivated my account. But I noticed you charge me $16.75  on Dec 19, 2022. I still don't see the option to cancel my account. Please refund for the Dec charge and cancel my accoun...

CommUser by Great Neighbour / Super Voisin
  • 100 Views
  • 4 replies
  • 1 Bravos

activation

tried a password reset, not getting code via email, was going to set up a "My Account" through my son's email and it takes me to the chat bot that doesn't know what i am asking for, trying to activate new account with new sim and am having way too ma...

jaredlph001 by Good Citizen / Bon Citoyen
  • 333 Views
  • 30 replies
  • 1 Bravos

Resolved! Please help this problem is a few months old

My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...

TingYuen by Good Citizen / Bon Citoyen
  • 263 Views
  • 23 replies
  • 0 Bravos

Resolved! US roaming

Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?

numberport by Great Neighbour / Super Voisin
  • 298 Views
  • 10 replies
  • 2 Bravos

trasferring

Hello, I need help about transferring from fido to public mobile

selvaboali by Great Neighbour / Super Voisin
  • 130 Views
  • 8 replies
  • 1 Bravos

Resolved! 15GB 4G speed promo - Plan not switched over?

I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?

MartinKow by Great Neighbour / Super Voisin
  • 347 Views
  • 16 replies
  • 1 Bravos

Resolved! It won't let Me log in

Correct the highlighted errors and try again.We are unable to reset your password because the token has expired

Meayuda by Good Citizen / Bon Citoyen
  • 401 Views
  • 17 replies
  • 0 Bravos

Resolved! Add Ons

I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...

AnnMi by Good Citizen / Bon Citoyen
  • 156 Views
  • 6 replies
  • 0 Bravos

Resolved! 15GB 4G speed promo never converted over

I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...

efleming001 by Great Neighbour / Super Voisin
  • 245 Views
  • 7 replies
  • 1 Bravos

over charged

A few months ago i got a sim card for my grand daughters cell from public.  my daughter got her phone number transfered with her.  im still being charged 2 months. 

116 by Great Neighbour / Super Voisin
  • 159 Views
  • 5 replies
  • 0 Bravos