Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can Bell Employee Purchase Progam phone numbers be ported to Public Mobile?
I am trying to cancel my plan but Public Mobile is trying to verify my account by texting the phone number of the lost phone. How can I cancel the plan?
Hi all. I clicked to order a U.S. roaming package for an upcoming trip, and it didn't seem to confirm or anything. I clicked the "Pay Now" button. I looked at my payment history(in my account) and it only shows my monthly payments. Yet, my credit car...
I keep getting a message every time I go to make a call about 3G network shutting down.How do I get rid of this message???
I am not able to port out from virgin to public mobile I don't know why, even the customer support not able to do so. Whenever I am trying to do so it's say there is an error but not showing which.Please help
Something weird happened. My dad is with Freedom mobile - I have a sim with public mobile. We changed his account today from postpay to prepay (freedom) and it messed up his sim (SOS signal). When that happened it messed up my sim (public) somehow. W...
I need to change my subscription to $20 dollars one but it doesn't give me the option. I tried in browser and app as well.
I see this charge in my account? what's that for? how to stop this kind of charge?04:18 AMAutomatic Top-Up$10.00+ $0.50 GST BC/ $0.70 PST BCAvailable Funds: $20.00
Hey community,New and existing customers should check the PM app to see if they have this offer. I susbscribed friends to a $40 subscription tonight, and we set to change on renewal. I am currently on the Boxing Day 2024 $35 75GB subscription.
I recently purchased an iPhone 17, transferred all my data, but am not able to activate the cellular carrier. It states my phone number is not supported. Do I need to get an eSim card? If so, how does the process work? Thanks in advance.
duplicate thread
duplicate thread
I already opened new account with PM and have a temporary tel. number.I would like to transfer my number from Koodo. I already cancelled my line,with Koodo, as of Mar 6. So I know I won't get a SMS from them. Could you have it changed for me?
missing details
Hi Public mobile , i purchased the plan and physical sim but my iphone country is locked so it cannot be changed . I have an esim that is active and want to do phone number transfer request is it possible to do that without downloading app. Regards
I have subscribed unlimited Canada minutes but unable to make phone calls in Toronto. It said I have not enough credit
I have changed the number on my credit card and I would advise you of the new code
I haven’t been able to properly use my phone for two days since transferring my number. I received the eSIM, and it is activated. However, when I remove the Freedom SIM, the Public Mobile line does not seem to work. The calls go directly to voicemail...
HiI have been trying to port a number from virgin plus to Public mobile for 3 days. Today, I tried to transfer the number again and answered yes to the number transfer request via text. I called virgin plus number transfer department as well and they...
I've been using Public Mobile since 2020, but it keep saying to resum
Hello,I just purchased a Samsung S26 Ultra recently and i wanted to transfer my Public Mobile phone number from my old phone Samsung S23 Ultra. I have no physical sim but using an e-sim. Can somebody help me out the steps on doing this? I already hav...
Can’t receive calls or texts
I purchase a physical sim card, and want to active it
I am having the same issue, says I entered an incorrect account# from freedom mobile, got a message they resubmitted it and then nothing. Not a good experience so far.
Need to change payment information but having trouble getting into my account. Always takes me back to login in or to activate account.
Hello, I’m on the 19$ plan with unlimited international text messaging. But I’m not receiving text messages from my friends from Switzerland.
Hi There,Under my phone settings, the temporary phone number given to me by PM is listed instead of the line I transferred from my previous provider. How do I fix this without a contact for customer service?Thanks.
Every time I make any calls, This operator comes on and talks about 3G in Manitoba *and sounds outdated as this was for before Dec. 2025 issue. I need to remove this as it is frustrating me. my calls should go thru smoothly and efficiently. Please...
