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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Samsung Galaxy A15 and Public Mobile Network - What might be my hurdles?

Hi all PM family! I'm in the market for a new phone. This is what I found: SAMSUNG Galaxy A15 5G Dual SIM (128GB, 2024) 6.5" 90Hz AMOLED, 50MP Camera, 4G Volte (Fully Unlocked International Model) and I'm really "green" with all the new stuff as my...

Subscription

I was billed 75$ today. I did not change my subscription nor is there a 75 subscription. I tried to edit it back to my 29$ selection and cannot complete. please adjust my payment of 75$ to my selected 29!!

Using a Public Mobile Sim for a cell tower antena to provide wifi in a rural home

Hello, has anyone successfully managed to build a working wifi network in their home or cottage using a public mobile sim and an antenna system? Rogers offers a rural internet system that does what I just described but they charge $70-$90 buck a mont...

I'm traveling in the US. I have added text and talk. It is not working. Some calls come most dont. P

Can't access my account

I missed my last payment and I can't access my account to pay it.

How can I speak to a CS Agent to reconnect my dad's account?

I need to update the payment method details for my dad's account. How can I do this?

My son's rouming doesn't work, after he paid

My son's rouming doesn't work

Resolved! Account activation issues

Paid for a plan recieved my invoice, downloaded the app went through the process for esim, then error occured when trying to port my number from freedom. Now I cant login to my account and the app just refreshes everytime I log in. terrible KEEP gett...

Physical sim activation

I changed from esim to physical sim. How to activate it

Resolved! CANADA-US 5G - 50GB for $34 Plan

Does anyone know if the CANADA-US 5G - 50GB for $34 does it include Hawaii?Does it include unlimited calling from Hawaii to Canada and data use in Hawaii without any roaming charges?

Re: Multiple charges on Account

Beware. My account was charged numerous times for US roaming data. I didnt buy the data package. when i submitted a ticket they argued with me. I never even log into my account

Double charged

My plan renewed on the renewal date(higher price) , but then I changed my plan ( to a Lower price) which should have led to refund of the charges or adjustment towards the current month's bill. However no refund / adjustment? What can i do? Pls advi...

Resolved! Lost phone

I lost my phone. I bought a new one and need to port my phone number to it. Should be easy but isn't. the problem is two factor authentication. I apparently need the public mobile app to order an esim for the new phone. But I can't get into the ...

Resolved! Anniversary Points - Is it just 10 points each anniversary year and does not accumulate like before?

Is the anniversary points just 10 points per anniversary date? So it just works out to $0.83 per month? Whereas before the anniversary bonuses accumulated each year (starts at $1/month and then accumulates to a max of $5/month after 5 years?)? Thi...

Lost Phone

I know this has been asked but none of the solutions work for us. My husband lost his phone and in order to access his account, they send a code to the lost phone (we tried changing his password and entering the wrong code 4 times) We wanted to get a...

Reward Points

Hello - As per the email received - I have a balance of 43.25 points - where as on the rewards portal it lists that I have 6 points and I need this to be updated on the portal- please help so I can redeem the points. Thanks

New phone

My daughter’s phone is not working so I need to get her a new phone. How do I get public mobile and the eSIM working on her new phone ?

changed email address

We are unable to login to my daughter's account. When the email and password are loaded there is a reply that the session has timed out? My daughter has also changed her email address since this account was opened. I administer three different acc...

Points redeemption

Can we redeem at any point or is there is minimum before we can redeem?

Resolved! Point

Do I need to register for joining the point reward program?

Resolved! No reward was added

Just wondering why no reward was added at the time of payment made, is that because no auto pay was registered?

TAKE OVER MY GRANDFATHERED LEGACY $13 PLAN

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Resolved! Old reward system versus new system

I am looking at Recent Activity - Earnings (New reward system) and Redemptions (old one) (I believe as I have not redeemed any points yet), and I am not sure what Tenure and ATU are as I had $3 Tenure and $2ATU before but now changed to the new syste...

Double charging

Hi there I am being chargers multiple times in a month. It shows in my bank account but not Iiny public mobile account. What do I do?

Cancelation

They are charging me $28 now and it used to be 16. How do I cancel this subscription? I have not been able to get on to my rewards so I even downloaded the app on my phone and it still doesn't work. I can't get a hold of anybody so I'm changing to a ...

Resolved! QUESTIONS

EDIT: One More Question:Is anyone still on the legacy $13 plan (50 talk, 50 text, no data) plan? Is PM letting you keep your $13 plan, or have they switched you to the $15 plan without your consent?--It's been a while since I've checked Public Mobile...

No internet connections

Hello!I've bought a new brand mobile phone one plus nord 2t and faced that there is no internet connections. Every thing works properly but it doesn't. If somebody knows what the settings must be installed ,,.?

Resolved! Transfer unsuccessful, need help.

Subscription done 48 hours ago.Transfer has not happen, this is from a Roger’s Home phone (not cellular) to Public Mobile. Therefore, cannot receive confirmation SMS.Public Mobile’s eSim has been installed successfully on my phone.You help is apprec...

My phone number cannot be linked to Eversafe

Tried updating my phone number in Eversafe and receive this error messageAn existing EverSafe ID already exists with this phone number.What is going on? Does someone else still have this number?

What the Support / name of the group to reach out to get support?

HI everyone, Can anyone please share the name of the support team that responds to private messages?THanks,Quinshin

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