Lost SIM card account not completely activated

[Andreterio23]

I have lost my SIM card and my account is not completely activated so when I try to log in it want to send me a code to the number but since I lost SIM card this is impossible.  I need help!

[Andy85]

Hi @Andreterio23,

I'm not certain if this was previously mentioned but you can also order a Physical SIM directly from Amazon!

Otherwise, you can pick up a physical SIM card from a nearby store. To find out which stores near you sell physical SIM cards, you can go to https://www.publicmobile.ca/en/qc/pick-up-SIM and enter our postal code. The site will then suggest stores that sell SIM cards and are closest to you.

[computergeek541]

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@Andreterio23 wrote:

I don’t believe my local Telus store has public sim cards

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 It's usually only corporately owned and operated Telus locaitons that will carry Public Mobile SIM cards.  Many locations will be using the Telus Mobility banner but are actually franchised locations.

[Andreterio23]

I activated it but did not complete account activation so it wants to send a code Ty -Noel which I don’t have access

[BKNS27]

@Andreterio23 

Yes they should have them for sale from a Telus or Koodo store for $10. Or you can order one from Amazon for $4.99.

Since you didn’t complete activation. You can start from scratch on the PM app.

[Andreterio23]

I don’t believe my local Telus store has public sim cards

[softech]

@Andreterio23 get a replacement PM Sim card from local Telus/Koodo store first and then message support for help 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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