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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

monthly llan

I am currently on a monthly 18$ / month but with only 250k data, there is a new 18$ plan with 1G data at 4G, is that correct?

Looking to get invoices from closed account

I closed my account but need to download and print some invoices from the account but cannot login to see the invoices. How can I get a copy of the invoices?

Resolved! Re: Mexico coverage

Will be arriving in Puerto Vallarta next week and wondering the same thing. If you've arrived, have you had any issues?

Overcharged

how do I get a refund when I have been charged twice on two cards when renewing my subscription. I tried on of my card it didn’t work so it led me trying a different not to find out they charged me on both two different amounts $46.61 and $39.71. I w...

Resolved! Activation Loop Physical SIM but need eSIM

I’m stuck in an initial activation loop asking for a physical SIM number, but I need to use eSIM instead for this new phone. I had ordered a physical SIM originally thinking I could use it, but I cannot on this phone.

Lost phone - difficulty logging in to account

My partner has a Public Mobile subscription and lost his phone. Because of this, he’s having difficulty accessing his account. He can’t do the multi factor authentication to his phone (because he doesn’t have it) and the email connected to his accoun...

Having trouble to port out my number to Fizz from Public Mobile

Hello I am having trouble to say yes or even when I call I did say I accept to transfer and port out my number to fizz it would not let me send the message properly as well correctly.

reinstate my account

any progress yet

Did Not Recieve Sim Card - account**@*

I ordered service and did not recieve sim card in the mail. I paid 33.90 - i no longer want the service and would like a refund as I did not recieve the sim as promiced. please refund to my card on file. Please refund otherwise I will report you to t...

eSim issue.

I accidentally screwed up my eSim, meaning I am not receiving text messages or phone calls, trying to purchase a new eSim and it's trying to send a code vas a text message, but I am not receiving text messages. How can I fix this issue? I JUST paid...

Porting number from Public Mobile to Lucky Mobile

Hello,Earlier today I signed up for a new account at Lucky Mobile and indicated that I wished to port my number over from Public Mobile. When I completed the process, I did receive the text message from Public Mobile about the transfer and I respond...

Re: Porting issue - Resolved

Can I also get the number to contact the porting team? Thank you

Does Telus prioritize phone calls by brands and drop PM customers' calls for Telus customers?

I saw someone shared this on Reddit. Is it real? I wasn't able to make outbound calls yesterday until I tried the 5th time. Quoted: "Public mobile uses the Telus network. If your in a busy area the Telus customers get first priority to the towers...

Malfunctioning all of a sudden

I recently transfered from Rogers with the flash sale last week. It worked perfectly fine until the evening on Feb 1. I have delected the old eSim from previous provider after almost a week of normal operation.After submitting the customer support ti...

Refund the prepaid the first month

I got the Sim card today but I couldn't use public mobile because I have still contract with Telus. Therefore, I need to cancel and refund it

hi

Hi, I'm trying to port my number from Freedom to Public Mobile. Earlier today, I tried to port to another carrier (Carrier A) but failed due to technical issues. Now, I've completed the activation and payment with Public Mobile, but the porting is st...

No incoming calls.

Hi, I noticed you had a similar issue with your eSIM on iPhone—outgoing calls work but incoming calls and SMS don’t. The VoLTE option also disappeared.Could you share how you managed to fix it? Thanks!

Can't activate eSim. How to switch to physical sim

Hi,I wasn't able to activate my eSim - although my phone should be compatible with eSim I don't think my particular model allows eSims. I purchased a physical eSim but since I registered my account as an eSim, there doesn't seem to be a way to change...

Porting Phone Number Timeout

It's almost like PM doesn't want me to leave.. My iPhone 13 stopped working, and am unable to recieve SMS notifications for a Port Release Code.. Here I am, twiddling my thumbs, waiting for someone on the team to respond to my ticket. The 90 min wind...

Paying for my subscription by vanilla giftcard

I'm trying to pay for my monthly service via vanilla Mastercard.. but It won't go through because it says my postal code is wrong.

Data not woking

switch to public during that flash sale. everything works except for my data. tried all the steps in the help section. need help.

Trouble with added payment,and ordered sim card that hasn't arrived yet

I got 2things that I am dealing with 1. It won't let me add a payment card. I can't pay online 2. I ordered a new sim card and didn't receive it yet

Voicemail

New customer, how do you access voicemail edited by comptuergeek541: changed category (discussion isn't related to Community)

Switching Plans mid cycle

If I switch to CAN/US/MEX this week will it be effective immediately? Travelling to MEX on Feb 11

Resolved! Re: Public Mobile Email address .

Hi,I don’t receiving my text messages

Resolved! Data stop working

My data stop working from no where. Need help. I have restarted my phone and took my sim card and back in, still do not work.

Resolved! No incoming or outgoing calls.

I have been with public mobile for over 2 years with a physical SIM card and have had no issues thus far. One day out of nowhere I stopped receiving calls and they went straight to voice-mail. So I called my voice-mail and it will sit there for 30 se...

No data

Im new to Public mobile. Signed up with an eSIM on Friday night and it is now Sunday evening and I still don’t have access to data. I tried resetting the network, turning airplane on and off, but in vain. Please help! It is very inconvenient when you...

Resolved! MMS Messaging!

Hi,My iPhone can send and receive SMS normally.I can also see "MMS Messaging" enabled in Settings.However, I still cannot send photos or PDF files to Android phones.In Settings > Messages, I do NOT see the options for:- Group Messaging- Send as SMSI ...

No ingoing or outgoing service

I cannot make or receive calls or texts

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