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Forum Posts

Resolved! $2 AutoPay reward not being applied (acc. opened in 2021)

Hello, I just noticed (I probably should've paid attention way back) that every month I pay $25.99 for my plan that is supposed to be $25 only. At first I thought it was maybe tax, but it doesn't make sense since I have AutoPay set up I should be pay...

mrDavidOne by Great Neighbour / Super Voisin
  • 161 Views
  • 8 replies
  • 0 Bravos

Resolved! Community Rewards

I am curious if the oracles are eligible for community rewards or just their 20 dollars?

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 291 Views
  • 6 replies
  • 0 Bravos

Resolved! Changing Phone Number on Public Mobile Plan

My friend "Mike" has a limited time Public Mobile phone plan that is not available anymore, and he no longer needs it.I am using Public Mobile and have one of the standard plans. How can I take over my friend Mike's plan while maintaining my phone nu...

Missing the Auto Pay rewards

Hi there,From the time my plan with public mobile was active, I registered for autopay. Although you receive my bill amount directly from my bank account, you do not reduce $2 as my reward. I hope you solve this problem sooner and returned my rewards...

Resolved! Unable to login into the portal to renew the account

Hi, My account is disbaled and im not able to login online to activate the account. When i try resetting the password, i get a message that says " Login failed, try again." Any help is much appreciated. Thanks.

hardeep2 by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 1 Bravos

**Data Related***

Hello,Please note that I recently reached my data limit (2 GB), so I was stopped from using anymore automatically.My new billing cycle has already started, but my data is not working. Please advise on how to get it to work again. Thanks!

Surendene by Great Neighbour / Super Voisin
  • 133 Views
  • 9 replies
  • 0 Bravos

Change email

How do I change email on my account if I can't sign in my email and didn't have a community account. I've opened a new account with new pw and account with old email but its asking for verification code. Im trying to transfer sim cards cause I lost m...

Chris2277 by Great Neighbour / Super Voisin
  • 90 Views
  • 3 replies
  • 0 Bravos

Resolved! my coverage in Canada

HiI live in NB. Plan to travel to Ontario. My current plan -5GB at 3G Speed ,Unlimited Canada-wide Talk, Unlimited International TextWill my plan work in Ontario as it is with no limitation? Or do I have purchase extra add-onAdvise appreciatedRegards...

msabeysekera by Good Citizen / Bon Citoyen
  • 120 Views
  • 6 replies
  • 1 Bravos

Charged by public mobile when activating Koodo sim card

I am not a public mobile customer (I used to be but closed my account a few months ago). Last week, I activated a Koodo prepaid SIM card. There were some issues with activation and I had to try a few times. I recently saw that on my credit card state...

Question1984 by Good Citizen / Bon Citoyen
  • 82 Views
  • 4 replies
  • 0 Bravos

Email change

How can I change my email with Public.

Janeomac by Great Neighbour / Super Voisin
  • 69 Views
  • 2 replies
  • 0 Bravos

Locked out of my account

Hello,I forgot my password and tried to key it in incorrectly a few times resulting in a locked account. Can you please help me with unlocking my account? How do I go about doing this.

Candilez by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Correct date format

Trying to put a ticket. It is asking to put a date but does not suggest the format it should be entered.I tried variations but can't seem to get the correct one.yyyy.mm.ddmm.dd.yyyymm-dd-yyyyyyyy-mm-ddNone seam to be acceptable. Any suggestions?

nata_lya by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Payment through Xoom lost

I sent payment through Xoom and even though the transaction was completed successfully I still don’t know where the payment went. I’m told I need a Telus pin to find and apply my payment. Does anyone know what and how I can do this?

Lemongello by Great Neighbour / Super Voisin
  • 90 Views
  • 5 replies
  • 0 Bravos

Hello

How long does it take for your account to be suspended.i had payed a couple days ago and it says my account is suspended..

burlaka7 by Great Neighbour / Super Voisin
  • 85 Views
  • 3 replies
  • 0 Bravos

cannot connect to internet

i have 250mb each month. it was ok before but cannot connect to internet this month. i only used 12-15 mb up to today.

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Sharonz by Good Citizen / Bon Citoyen
  • 150 Views
  • 10 replies
  • 0 Bravos

Resolved! No service

I have paid for my monthly service and still have no service ...I want to get my reimbursement and cancel the service. How and who should I talk to ?

Vilaysane45 by Great Neighbour / Super Voisin
  • 119 Views
  • 5 replies
  • 0 Bravos

Long distance calls

Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance

Nivekaw by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

Resolved! Card refusal

I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card as my issuer had rejected it. I called my bank who said there ...

iainr by Good Citizen / Bon Citoyen
  • 74 Views
  • 2 replies
  • 0 Bravos

WIFI calling

Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...

Hiteshgrand by Good Citizen / Bon Citoyen
  • 216 Views
  • 12 replies
  • 0 Bravos

SIM card arrival

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!

Mossman123 by Great Neighbour / Super Voisin
  • 109 Views
  • 9 replies
  • 0 Bravos

Addon

How can I check if my addon is active 

bidsanand by Great Neighbour / Super Voisin
  • 73 Views
  • 3 replies
  • 0 Bravos