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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40738 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 51198 Views
  • 182 replies
  • 30 Bravos

Locked out of account

Hello,I purchased the plan + eSim, however I had issues with the eSim had to delete it and re-install. Now I cannot access my account at all. It wants to send a code to my number, which I don't have access to... I contacted support to send me new eSi...

rom1990 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 0 Bravos

Transfer number

I have received notification that my number was successfully transferred to public mobile. However I received a welcome notice from Koodo asking me to restart my phone. Now I cannot complete my number selection with public mobile. Please help 

Frend by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 0 Bravos

Unable to call/ get a call

Hi Team,  I realized I am unable to call out/get a call from others since yesterday. I can msg or using data. I checked all my phone set up and it is fine. I test and install my friend Sim card on my phone. It works well. I can call out and get a cal...

LiDeliang by Good Citizen / Bon Citoyen
  • 418 Views
  • 13 replies
  • 0 Bravos

Plan did not change

I changed my plan during my last billing cycle (chose change on renewal) to the $20 3GB plan but my account still shows that I am on my old plan. It has been 5 days since my new billing cycle and I also tried submitting a ticket but have not received...

Jess199 by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

Resolved! Help with the PM app last step of number transfer and activation

Hi, I have gone through all steps to the sign up process right up until the last step that is to click/tap the Activate button.Do I need to press activate to initiate the number transfer, ORDo I wait to get the confirmation SMS first, before pressing...

ToddC by Great Neighbour / Super Voisin
  • 298 Views
  • 5 replies
  • 1 Bravos

Entered wrong number into application

While setting up my account I accidentally entered the wrong mobile number. I can't correct the information because an access code is sent to the wrong number basically locking me out. This ends up in a tiresome loop. Any suggestion?

Scar65 by Great Neighbour / Super Voisin
  • 129 Views
  • 2 replies
  • 0 Bravos

Activation of a new subscription while in USA

Hi,Is it possible to subscribe to completely new number and plan (Canada USA Mexico), while I am staying in USA? Indeed with esim. Or the very first time the phone must be physically connected to the Canadian home network to be activated?Thank you fo...

diams by Good Citizen / Bon Citoyen
  • 383 Views
  • 7 replies
  • 0 Bravos

Any dates on dropping of 3G? (based on Fizz email)

Fizz (owned by Videotron, also roams on Rogers, Bell, and Telus AFAIK) sent an email on Feb 4/25, stating that 3G withdrawal will start on Fizz and "some partners" as of July 31/25. After that (they say), we'll need a 4G-capable phone on the VoLTE wh...

ottawa by Model Citizen / Citoyen Modèle
  • 778 Views
  • 8 replies
  • 0 Bravos

Resolved! International texting details please

What does unlimited international texting actually mean? I have read that it only means that people can text you, but it appears I may not be able to text outside of Canada? If this is true, it is false advertising to say it offers unlimited internat...

Alice777 by Good Citizen / Bon Citoyen
  • 514 Views
  • 10 replies
  • 0 Bravos

Accessing voicemail from US and Mexico

Hi. Can anyone tell me how one/if one can access voice mail in the US and Mexico? The Public mobile site says you have to purchase roaming add on for the US but doesn't give any details, and the fine print doesn't mention if you can access from Mexic...

Alice777 by Good Citizen / Bon Citoyen
  • 215 Views
  • 3 replies
  • 0 Bravos

Payment

I have 2 phones with Public Mobile. Cannot get access to My Account. Need to update payment information. How can I do this?

Arthur12 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

Add-ons and subscription upgrades

I have several unused add-ons earned under my 3G subscription. What happens to them if I upgrade to 4G or even 5G?  Will they remain in my account, become "incompatible" or simply disappear?Thanks

EHMOBILE by Good Citizen / Bon Citoyen
  • 268 Views
  • 5 replies
  • 0 Bravos

activating account

Hi, I am setting up a new phone account. I downloaded the app, and we transferred the number from our last provider. The last message was to turn your phone on and off to help with activation, which was hours ago. Now what? When do I put in new Sim c...

MaddyK by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Unable to account after accidentally selecting new activation

I accidentally submitted a new activation in error when I was logging into my account, and now I'm unable to access it as it keeps prompting me to continue the activation. Wondering why it would allow me to activate a new plan while my existing plan ...

EddieM1 by Great Neighbour / Super Voisin
  • 248 Views
  • 5 replies
  • 0 Bravos

Service

I switched my service to PB today and have not had service yet. I think it’s an eSIM issue maybe. I clicked that as it said it was an option but it’s saying I don’t have a SIM when I scan the QR code in my email. thank you 

DawnT1 by Good Citizen / Bon Citoyen
  • 456 Views
  • 16 replies
  • 0 Bravos

Missing Points-Back

Where do I go to file a complaint? I tried talking to CS_Agent, but they are refusing to credit the missing points from March? The points system is such a headache...

CalvinW by Deputy Mayor / Adjoint au Maire
  • 569 Views
  • 12 replies
  • 0 Bravos

New activation

Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx) Any suggestions? Thanks in advance,

HF66 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Resolved! Your services are on hold due to the expiration of your subscription.

The whole timeline is:- I subscribe a plan on Mar 16, 2025 and created a account.- $38.42 took away from my TD bank on Mar 16, 2025 and I already paid for this credit card bill- recevied the sim card on Mar 22, 2025, which is today- enter the sim car...

SnowS by Good Citizen / Bon Citoyen
  • 291 Views
  • 5 replies
  • 0 Bravos

Forced out of public mobile do to degraded service

They say 3g is going to be degraded after March 17th and I haven't been able to make or receive calls from the same location I could a month ago. This forces me to leave public mobile due to bad business practices of forcing people to spend more on a...

2f by Good Citizen / Bon Citoyen
  • 679 Views
  • 14 replies
  • 0 Bravos

can't download public mobile app phone BLU Advance 5.0

to complete activation and choose a phone number,  i need to download Public Mobile app.to download Public Mobile app, I need to create a Google Play account.to create a Google Play account, I need a phone number. Please assist with this conundrum. T...

Ported - activation error - no service at all

Hello,I opened a ticket with support however, I think my problem is likely with the porting of my number.  I received an SMS to authorize my port from Telus to Public Mobile and chose "yes."Got a text from Telus saying we're sorry to see you go, and ...

MauriceKing by Great Neighbour / Super Voisin
  • 350 Views
  • 6 replies
  • 0 Bravos

Double Billing

My credit card was double billed on March 5, 2025 for my monthly amount of $33.60.  How do I get a refund?  Thank you!

CatBallou by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Port number

Can someone help me? I have open ticket 2 days before but not getiing respoce. I need help now

kashali by Great Neighbour / Super Voisin
  • 288 Views
  • 8 replies
  • 0 Bravos
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