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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Where can I find a list of Volte phones?

My current phone will no longer work when 3g ends and I don't know where to find a list of phone's that will work. I don't want to waste money and buy one that won't work. Looking for the cheapest option as well.Thanks!

Damaged phone not able to get verification codes sent

My son’s phone was damaged beyond repair and I am trying to activate a new physical SIM on a replacement phone. When we logon to his account and start the steps to activate the sim, the app sends a verification code to his phone number (on the damage...

Recover phone number/text

Hi everyone, I lost a couple of very important texts/numbers from around a year ago . And I think the account doesn’t hold record from more than 3months. What do I do? Kindly suggest.

Resolved! Unable to activate eSIM

I’m facing the same issue too. Let me know if you find a solution.

Changed Number by Mistake – Need Old Number Back

Hi — I accidentally changed my phone number on my Public Mobile eSIM. I want to know if my old number is still available and if it can be reassigned to my account. Please let me know what steps I need to take.

Stolen phone - Reporting EMEI process?

Hello Guys,it’s continue of a stolen Cellphone topic. I would like to ask to guide me how to report EMEI of my stolen phone in order to prevent theff from using it. Thank you in advance.

Accessing account

I broke my phone and no longer have access to my email associated with my account so I had to make a new account I can’t access the codes being texted to the number because I need a new Sim card on this phone how do I go about this because I need my ...

3g being cancelled

Hi, when making outgoing calls there is a message about the 3g network being shut down and to contact Telus before the call is connected. Is everyone getting this message regardless of having a 4g or 5g phone?

Resolved! Limited time offer

Is there a special 4G, 3Gb plan offered for $19 / month until Mar 10th? A friend said they just received a text on this. I don't see it in my 'change subscription' options in the PM App.

Refund request

How do I go about getting a refund? Although the IMEI number says my phone is ESIM compatible, when I try to activate my account it says not compatible.

Phone not making calls in kauai

I have the canada ,usa mexico plan . The phone works fine in canada usa and almost everywhere in the usa . I am in hawaii and the phone works in honolulu maui. But when I got to kauai the phone wont make calls but will not male outgoing ccalls won...

Billing Error

duplicate thread

Billing

Why was I double charged

Resolved! Do I lose my monthly rewards if I upgrade plans?

I got a text warning that my $20/month plan will increase $4 per month starting April 1. However, Public offered to upgrade me to a $24/month plan with more data. The fine print right before I upgrade says “After changing your plan, your current prom...

What is the Number of my Precious SIM card???

Hello Guys,I need some of your help. My cell phone was stolen during the trip to Cuba. I have purchased a new phone and new SIM card in Canada and have changed the SIM card number at my profile. Unfortunately, I haven’t reported my old SIM as stolen....

Credit Card Won't Update??

My credit card just expired and my plan is now suspended. I tried updating the credit card, but it says, "notAbleToProcessRequest"Can you help me please. Thank you.

Resolved! Account

Why wasn't my friend referral discount not applied to my bill

Outgoing calls not made by me

There's an outgoing calls 1(647)580-4001 which are not made by me. What's this number edited by computergeek541: changed category (discussion isn't related to phone hardware)

How do I talk to a human?

duplicate thread

I need to change my esim card to my new phone and it's saying contact provider

Contact me since you clearly won't let me contact you. I'm about to switch providers cause of the hopes you're making me jump through.

Can't get into My Account web page to login

I can't get into My Account page to login, only see the 5G plan promotions. Please help.

Error when trying to update credit card information

Hi, my credit card expires this month. When I try to update the information with my new card, I get the error notAbleToProcessRequest. Same result when trying on two differen devices.

Resolved! Change points redemption?

I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

Re: Cant receive incoming calls

Can I get that porting team number. Please

They keep asking me to resume activation.

I've been using Public Mobile since 2019, but it keeps asking me to resume activation. Honestly, I'd like to change my plan, but I don't know how to do that in this situation.

Resolved! Porting to Koodo

Hi everyone. What is the process to port back to Koodo from PM (came from there initially many moons ago). I'll be going back and grabbing their $15 /month plan if PM doesn't pull up their socks before April. I will save $108 a year, so that is no...

Sim Card

My sim card does not work with my new phone, I wonder if you could send me a new one? My cell no. is (###) ###-####. Many thanks.

Resolved! anyone help in this company?

its 5 emails i send. one agent just passing the ball to someone else , nobody actually doing anything. this company really useless

Request for Help – SIM Card Cannot Register on Network

Hello,I am writing to request assistance with my Public Mobile SIM card.My SIM card was previously working in my old phone, but that phone recently stopped working. I moved the SIM card into a new phone, however it has been unable to connect to the n...

Account cancellation

Good day, I'd like my account cancelled immediately.

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