Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a galaxy a7 and I have a 6 gb data plan with public mobile. Why did my data stop working even though my phone is showing that I have used 3.89 gb?
I dont know what to do about this and trying to receive any type of help is difficult. My account is active and up to date. Ive restarted my phone. contacted support. they said they did some updates but nothing changed. im not sure what my options ar...
Hi:Today I was trying to make a call start with 1-800 but it can't get through. The message said " Call can't be completed, Please ask operator to assist."The 1-800 is one of the TD Canada number and used to work fine.Please help. Thanks,Allan
For the past couple months I’ve been trying to change my subscription but whenever I go to make the changes the page loads forever then eventually times out and logs me out. The changes will not save. Is anyone else having this issue?
When I enter my credentials into the login page. My only option is to activate a new subscription. I am already subscribed and have been a customer for months. I would simply like access to my account so I can make changes but cannot properly login....
I have been seeing this text problem for the last 12 months. It was never a problem in the past 6 years. My phone hasn't changed. I can send text instantly and to be received by others, but I cannot get any incoming text message including any 2FA ver...
Hello,I've been on this network since Aug 5th but I just realised why nobody is responding to my text messages. They aren't actually being sent and none come in either... How do I check my SMS/MMS provisioning or refresh my eSIM profile? What else...
Stolen phone. How do I switch service from old phone to new phone?
I did not get a temporary number when transferring over my phone number and I need help. Can an agent contact me please
Have been billed 4 times for 2 phone numbers. how do I get 2 payments refunded?
I put my SIM card in and did everything put it still isn’t working I never received a text message
I can’t make any out going calls on my phone. Everything else works and people can even call me on my iPhone but I can not call anyone
I changed my email address/ Eversafe id but I can no longer see my account info after logging in with the new id/email address. Does it take time to associate my account with the new username or do I need to open a ticket?
I have this same problem. Can anyone help me with this problem also?
I don't recieved my sim, where did it go ? I want my refund please it's More than 2 months now!
I just received a message on my phone that installing my new eSIM didn’t work and I’m not sure what to do now
I need to crest a ticket to get help from support. My eSIM isn’t working even I used the QR code . It says this code is no longer valid, contact your carrier for more information
I recently purchased an eSIM on my iPhone, while activated the eSIM, it asked about the phone IMEI, I entered the IMEI ( my son’s phone) then continually finished the set up. In the end, the eSIM is on my own phone instead of my son’s phone. Now I de...
Hi,I currently have a $34 Canada wide subscription, I have an upcoming travel for which I purchased the $30 US Data (3GB)/Text/message Addon.Unfortunately, after purchasing the addon it says the 3GB US data is not compatible with my base plan. I thin...
I recently bought a new subscription but while installing the ESIM the public mobile server started updates. I now can't activate my ESIM on my phone. The Subscription has been paid and I can see my plan when I log on to my account I just can't activ...
Hi I subscribed to the $45/month plan. After downloading the app and selecting the regions, they said that "ESIM NOT INSRALLED" what should I do.
I want to install a new eSim on a new phone, but the Public Mobile app does not work on that phone (Mudita). I need a QR code.More detail: I was able to install the PM app via side loading, but when I open the app, I get an "App Maintenance" page (ev...
Hello,I am looking for support regarding my services with PM RE: Sercurity concerns specific to my plan, number, device and data. I’m not sure what to ask specifically as my situation is complex and difficult to troubleshoot and get verifiable inform...
I am in a few groups with Iphone and android users. I have an iPhone, I am not receiving any of the messages.
Hi, I am going to Montreal for a few days from PEI. Can I text normally from there view FB from there ? Would I be using my data for this? Can I use wifi within hotel ? All without getting charged extra? Sorry I don't use my phone when I'm away ( whi...
I needed to change to a new credit card, so I went in with no help and changed it, with no expense to Public Mobile. I was then able to charge to the new card. However, I then noticed a bill for $19.06 on August 11th, after my last payment on August...
I just changed my subscription to increase increase my data and paid for the change. The change is not reflected as yet. is this delay normal?
This morning both my wife's iPhone and my Pixel 3 lost connection to the Public Mobile network. There had been some local activity that I thought may have been the cause but it has been several hours and my wife appears to be connected and can send/r...
I just got an UleFone XArmor 13. It's got 12Gb ram 64 + Gb, night vision, shock and water proof, etc. it's a great phone in every way but for some reason I cant use mobile data for internet. I've confirmed the APN settings and the critical ones are...
Hi I just join Public Mobile and I got the $20/month plan. It is all good until the final step when it said Esim is not installed. How can I fix it
