Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Im confused about the 90 day reactivation date.On the payment page it says:Subscription ended on Oct 22, 2024.Estimated Amount DueJanuary 20, 2025So the payment to reactivate the account has to be made on January 20th 2025 at the very latest? ( I kno...
I wonder how much does it cost to add a second SIM card to my current plan and second SIM card only needs call & texting no data.
I want to forward calls from my Publice Mobile to my Canadian phone number, that will be having roaming there to receive incoming calls. How I can do it and when it should be done? I will be taking my P-Mobile sim with me in another phone. Which opt...
Can I get a prepaid plan refunded? I put myself in a stupid situation. I ordered a SIM card + plan for my in laws with their email. When the SIM card arrived, I forgot I did this and activated the SIM card and ported their number with my own email. I...
@CS_Agent After checking for others experiencing the same issue, it looks like I need your assistance:My current plan supports conference calling and it was working a couple weeks ago but today when I tried, I get an error quickly displayed on my pho...
I have a new cell. As soon as I leave the house, I don't have internet connection.
Hi,I used to be a public mobile user until last year I made a switch to eastlink. I would like to get back to public mobile with the same phone number. Can someone guide me through the steps?Thank you.Regards,
My account won’t activate and you guys touch a payment from me
Thanks for the comment. Did you have to buy any add-ons to have things work in Mexico?
bought an esim hoping i would get an alternate number to use for business. instead it looks like i just transferred all my stuff to the new sim. how do i set it up so i have 2 numbers on one phone
I’m have the same problem and on a LTE network. I received a few calls but can’t place a call?wife is having the same issues
Hi, I’m looking to get an invoice showing my name, phone number and address for annually (January to December) from year 2019 to today. I can’t pull them all from My Account (it’s not all available there) I tried the chatbox support and couldn’t find...
Are both of these the same and can be used for subscription plan?
HI,I am currently in Mexico and bought the Mexico-Can-Us plan for 45$. I am unable to make calls. I dial 001 + area code+ 7 digit number and I always get a 8UC2 error.
Hi,Two public mobile subscribers with CAN-US-MEX plans are unable to call each other while both subscribers are in Mexico. Why is that?Both subscribers can receive calls from Canada.Both subscribers can place calls to Canada (by dialling 001<area cod...
How can I put my address or update it or even change it??
If I want to cancel my subscription you will give me my money back
How the postman will know my apartment number to send the sim card? Because while I was paying he asked for just a postal code and I live in a building?
I am heading out of the continent for 6 months but would like to keep my number (without roaming) and at least keep receiving text messages since 2-factor authentication is used when logging in everywhere now (I notice that I can still receive text m...
I have lost my SIM card, but I have already cancelled the automatic subscription renewal months ago, and as I log in the username and phone number looks like has already been deleted. I have two questions: 1) do I still need to mark it was lost? I ca...
Hello, Although I renewed my plan on Jan 5th, before the offer expired on Jan 6th, my card was charged the old amount. How do I get a refund?I would like a private message. Thanks,
I went to review my last 7 days of phone calls/texts - just look at the reportThey have no data. What do I have to do to get it?
I just purchased a plan and ordered sim card. My card was charged for a month already. I did not realize PM does not have roaming plans to Europe and Thailand and I am just going there next month. Two questions:1. Can I cancel the purchase ( I ...
Are there referral promo codes for Public Mobile?
Hello, How are you guys?I know we have US-CAN-MEX plan.Anyone knows does Public has any plan for Australia ?Im going to go to AUS. so Im looking for a plan.Thank you.
As the headlines suggests. This has been happening for at least 4 years. I'm not looking to recover my PST, I just want the charges to stop. My number is from BC, where I use to live.Thanks!
My wife and I both signed up for the Cda/US/Mexico plan and the first time in the US can’t get any service. Why do we need addons when we purchased the 3 country plan?
Hello! The email that I used to setup my account is no longer active. I now need to update my payment info and it's not letting me into the account as it's trying to send my code/link to activate to the old email. How can I fix this?
Hi ..my name is xxxxxxxxxxxxxxxxxxxxxxxxxby mistake I have changed my subscription from 11$/month to 30$/month and I want my previous subscription or I will leave public mobile because it’s too much 30$ I found other deals with other companies but I ...
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