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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14160 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25283 Views
  • 183 replies
  • 26 Bravos

Lost SIm Card.

I lost my Sim card. When I tried to log into my account, it wants to send a code to my cell phone to verify my account. Unfortunately, my cell phone will not work because it has no Sim card. I haven’t been able to select another verification option S...

RSC by Great Neighbour / Super Voisin
  • 113 Views
  • 3 replies
  • 0 Bravos

All incoming calls are shown as "Private Number" on Phone Display

Hi,I am using google pixel 6A. Everything was working fine a week ago. But recently the phone has started showing all incoming calls as "Private Number". Even for the contacts that i talk to on daily basis.I have tried going in to call settings to se...

Ivy2023 by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 0 Bravos

Resolved! ESIM not installed - Stuck on Step 6 of Activation

Just purchased a plan and activation is stuck on "ESIM not installed" page. I still haven't received a welcome email from Public. I did receive it for my other lines. Chat support is not available. Submitted a ticket - awaiting a reply. 

Spnkr365 by Great Neighbour / Super Voisin
  • 296 Views
  • 6 replies
  • 0 Bravos

Resolved! Trouble porting number

Downloaded the app. Got through the transfer process, but says subscription not activated. Anyone else been able to solve this?

Skittles0304 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Using the data add on

Hi! I believe Public Mobile gave me lots of data add on but I don't know how to use it. My plan currently give me 50 GB and I never use all of them. Should I switch to the cheapest plan to use the promotion?Is it safe to do so? I don't want to loose ...

TranMinhThao by Good Citizen / Bon Citoyen
  • 321 Views
  • 9 replies
  • 1 Bravos

Resolved! Locked out

Hello; I'm locked out of my main account, and i've waited 8 hours from the one hour time out period. Talking to "chat" put me in an endless loop of useless "please log in to reset your password" crap. It says to send a direct message to support, but ...

Akillith1 by Great Neighbour / Super Voisin
  • 196 Views
  • 3 replies
  • 0 Bravos

no caller ID

My phone always showed caller ID but now everyone that calls me is coming up as private number. I have checked all my settings, with no luck. Please help me.

ESIM Not installed. HELP

I am porting back over from Bell and getting a message saying Esim not installed while trying to complete activation. @ Mod @ Support  edited by computergeek541: removed tagging of the usernames of "Mod" and "Support" as these are not staffed by Publ...

ddufour42 by Great Neighbour / Super Voisin
  • 132 Views
  • 1 replies
  • 0 Bravos

eSim not installed

I've been having issues with getting it downloaded. How do I request to use a Sim card ?

Dolly45 by Great Neighbour / Super Voisin
  • 124 Views
  • 1 replies
  • 0 Bravos

Lock phone

Hello, my good people. Can anyone tell ME. What's an SIM ME LOCK [NP]. And where can I get it from. Android phone Cloud C7 Mobile.Thanks advance    

POOH-GOTTI55 by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 0 Bravos

Resolved! locked out

I've been locked out of both my sons and my accounts. ive been a customer aboit 15 years. it's been well over a year and have tried everything that ive been told. im only able to post this because i used a new email and a link that someone posted for...

chris_mezin by Good Citizen / Bon Citoyen
  • 164 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM card payment

Hello, With the promotion the SIM card was to be free however I had to travel an hour away and pay for it. I was expecting a credit for it when I signed up however that did not happen. Please advise. 

Codesmom by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

Resolved! No response from any agents, no service, no phone. PLEASE HELP!

Hi all,I was having issues with iMessage and after troubleshooting with an agent I was advised to factory reset my phone. I expressed concern about deleting my eSIM, but was advised to do so anyway and use the link I was sent to reinstall the eSim.Af...

LuccaB2 by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 1 Bravos

Resolved! Email regarding 240 gb of data customer service ripping me off

The message I got basically said thanks for being a loyal customer (over 5 years) and here is 240 from us to say thanks. My data stops working I get help in private messages arguing with me that it means if I keep the same plan (it never said that an...

profilepm by Great Neighbour / Super Voisin
  • 200 Views
  • 2 replies
  • 0 Bravos

Resolved! Invalid referral code

Hi,My friend tried to activate with my referral code and PM's site says it is invalid.Is there any refer-a-friend limits on PM now?Thanks edited by computergeek541: picture of referral code removed

electronus1 by Great Neighbour / Super Voisin
  • 330 Views
  • 6 replies
  • 0 Bravos

Service

My cell phone service is there anyone else in Nova Scotia have none

car62 by Good Citizen / Bon Citoyen
  • 115 Views
  • 2 replies
  • 0 Bravos

Resolved! How do I know US Roaming will work?

In March 2022 we took a trip to the USA.  I bought 250Mb of US data thinking this would be lots for our few days down there.  I don't typically use very much.  I was on a 1G plan and it was usually fine for the month.   Within about an hour of crossi...

CUrby by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Switch plan

Shortly after I signed up I noticed a $24 plan that's the same as mine but with 4GB of data instead of 1GB. I haven't been able to find a way to switch to that plan. I've only been a subscriber for a few months.

tink123 by Great Neighbour / Super Voisin
  • 184 Views
  • 4 replies
  • 0 Bravos

Text messages

Why can’t I get pics to download in my text message 

DAISY1V0 by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Can't buy US roaming talk/text

I have $15 credit on my account. I want to buy 15 days of US roaming talk/text. Have tried to do that about 3 times. Every time it says the purchase was made but when I check my account the $15 is still showing in available funds and there's not indi...

Bonavista by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

eSIM to sim

I got a phone plan with eSIM but doesn’t work. I bought a physical sim. How can I switch my subscription to physical sim 

Hp3 by Great Neighbour / Super Voisin
  • 170 Views
  • 4 replies
  • 0 Bravos

No longer have access to email I used to set up my account

Hi, I have a public mobile account but I think I had it connected to my old work email which I no longer have access too. I need to update my payment method on my account but currently have no way of doing so. Please I need help I desperately don't w...

AbbieRae by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

iMessage and FaceTime

I am unable to use iMessage or FaceTime -it says this phone number can not be used by iMessage or FaceTime you must have a SIM associated with an Apple device for this number How can I do this -I used your eSIM and it appears to work for calling 

Danav by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

plan price jump

Without notice or reason the price of my plan almost doubled and I wouldnt have known except I logged in for one rare moment. I need an expla

David63 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Forbidden A1

can't log into the self serve with this "Forbidden A1" message.   So frustrating!

AYardie by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Lost phone

Hi there, My daughter's phone was stolen while on vacation. WE NEED  a new SIMS card, but plan to port her phone number to a new company to keep the family package bundled.  When we try to port the number, we need to confirm yes on her phone, but how...

AllieMForrest by Great Neighbour / Super Voisin
  • 150 Views
  • 3 replies
  • 0 Bravos
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