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Forum Posts

Losing rewards when switching plans

Hi, I’m currently on at $35/3GB plan and am thinking of upgrading to the $40/15GB cyber Monday deal. I’m wondering if my monthly rewards will remain. I know public mobile changed the rewards structure to points since I got my account. I currently get...

tmacdou4 by Good Citizen / Bon Citoyen
  • 213 Views
  • 8 replies
  • 0 Bravos

Account number

Please how can I get my account no. Forgotten the email I used to registered before

Michael21 by Good Citizen / Bon Citoyen
  • 110 Views
  • 6 replies
  • 0 Bravos

Plans

Is someone there to help me? I’m very confused with this can’t get any help

Zx1 by Great Citizen / Super Citoyen
  • 78 Views
  • 4 replies
  • 1 Bravos

Resolved! Do I lose my per-month discounts if I switch to the promoted plan?

I'm currently on a $40, 5 GB at 3G plan but I really only pay $33/month because of the loyalty pays, pre-authorized payments, and refer-a-friend rewards. I understand this is an old rewards system different from Public Points. I'm considering to swit...

Isthatok by Great Neighbour / Super Voisin
  • 205 Views
  • 7 replies
  • 1 Bravos

Plans

Hello? How do I change plans - I was offered 15 g at 4G speed for $40 monthly- how do I change - is someone there? This is confusing

Zx1 by Great Citizen / Super Citoyen
  • 62 Views
  • 1 replies
  • 0 Bravos

Plan updates

I updated my plan to the 15gb 4g speed and it was to take effect on Nov 21. I looked at my plan today and I am still on 5gb 3 g speed. I have a conformation and took a photo of it. How do I get this corrected?

Jencoug by Great Neighbour / Super Voisin
  • 78 Views
  • 4 replies
  • 0 Bravos

Cybersale

As a loyal customer for over 2 years I am wondering if I can take advantage of the $20 off monthly sale for the 2 phone and I have

Sharla by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 1 Bravos

Public Mobile App?

Will public Mobile create an app for users since it is self serve? Logging in and the website is quite slow.

Michelle95m by Great Neighbour / Super Voisin
  • 70 Views
  • 4 replies
  • 0 Bravos

Portal request

i change from chartr to public mobile, i am not receiving calls. i spoke to chartz they told me that to ask public mobile to send us Portal request again. Can you please do that, thanks in advance.

maryam1234 by Great Neighbour / Super Voisin
  • 58 Views
  • 4 replies
  • 0 Bravos

Plan will not change

hi, 2 months in a row I have clicked on change my plan and bumped it to 4g and yet it still shows 3g.Is there anyone that can help? Thanks

patstewart by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos

Plans

I need help , can’t even post a question, labels and such?

Zx1 by Great Citizen / Super Citoyen
  • 85 Views
  • 4 replies
  • 0 Bravos

Mobile phone

I just added $25.00 to my phone why do I still only have 7 mins on it ? I should have more than that I never had this happen before

DarDohl1963 by Great Neighbour / Super Voisin
  • 37 Views
  • 1 replies
  • 0 Bravos

Resolved! Cyber Monday Sale

Hi, It appears that there is a $40 for 15 GB promo available to me as an existing customer. Question is twofold:a) is this change in perpetuity or for a select number of months and,b) if I were to initiate the plan change "NOW" (vs on renewal) will I...

intellagentz by Good Citizen / Bon Citoyen
  • 397 Views
  • 13 replies
  • 0 Bravos

Credit

How do i get a credit ?i changed plans in between my billing period I was charged twice for same month because i didn’t realize i had to select renew at new billing cycle?

jody4 by Great Neighbour / Super Voisin
  • 61 Views
  • 2 replies
  • 0 Bravos

2FA in Singapore

Currently living in Singapore. Trying to get access to my Sunlife account but can't since 2FA is on for my Canadian number. Not able to contact Sunlife by phone using my current plan here. They don't have a support email. Wondering if anyone knows ho...

markwindsorr by Great Neighbour / Super Voisin
  • 60 Views
  • 2 replies
  • 0 Bravos

Upgrade promo not appearing on my account

I got this text and when i click it i do not see it under my account. What do i do? Please help. Thanks Public Mobile here.Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at ...

malams by Great Neighbour / Super Voisin
  • 447 Views
  • 5 replies
  • 0 Bravos

Phone not working

I topped up my phone today, it’s active but my calls text and data aren’t working

MaddieT06 by Great Neighbour / Super Voisin
  • 59 Views
  • 3 replies
  • 0 Bravos

Resolved! Cyber Monday offer

Hi, I received an sms for cyber monday which states that " Upgrade to 15GB of 4G speed data for just $40/mo". How can i avail this. Thanks

prabhashjain by Great Neighbour / Super Voisin
  • 239 Views
  • 5 replies
  • 0 Bravos

Plan change

A credit of 45.2 $ has been issued to my credit card for a new plan. I want a refund for that since my plan is not changed.Thanks

Rasasomi by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Is 3G to 4G worth the extra money

My phone is still on the $15 3G Plan. The lowest priced PM $40 4G plan would cost $ 541.45 / year . My wife does have a BELL 4G plan and we conducted the following test. Both BELL and PM/TELUS share the same tower in our area.On a 1 2 3 go basis we b...

Tsawwassen by Model Citizen / Citoyen Modèle
  • 180 Views
  • 8 replies
  • 0 Bravos

New plan not activated

Hii opted for the 15gig data plan at 40$ a month. But it shows I am still on the old plan help thxgilles

Gabemelanson by Great Neighbour / Super Voisin
  • 132 Views
  • 9 replies
  • 0 Bravos

Starting my new plan today

I just ran out of Data on my current plan, but on Dec 4 i'm upgrading to a new plan. Is there anyway I can push that date to, today? I need data for work ,but don't want to buy an extra gig when my plan is so close to starting. Thanks!Ryan

SweeneyRG by Good Citizen / Bon Citoyen
  • 93 Views
  • 6 replies
  • 0 Bravos

Vouchers

What happen..no more vouchers in stores...Quebec region?

Resolved! Updating payment screen

Does anyone know how I can get my payment screen to reflect my actual monthly statement. Since changing from a $25 to a $40 plan, my payment page still reflects my old information. I tried refreshing and clearing my cache but none of these work. My c...

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nfarley36 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

Public Mobile Phone Warranty Issue

I purchased a refurbished I phone from Public Mobile, and it came with a 1 year warranty. Has anyone had success actually having repairs completed within that warranty time-frame? I contacted PM before my warranty had expired and they determined my p...

angdreid by Good Citizen / Bon Citoyen
  • 401 Views
  • 27 replies
  • 2 Bravos

Switched with autopay to new plan and it didn't work

Hi guys, I setup my plan to change for this period to the Thanksgiving deal(had paid for a different plan recently otherwise I would have changed right away) at the time which is $40 - 15GB 3x Rewards Unlimited Call/Txt. Today was the day for it to s...

Cryn by Good Citizen / Bon Citoyen
  • 202 Views
  • 11 replies
  • 0 Bravos