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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

JAN community rewards

Has anyone got their JAN community rewards ? It’s the last day of Feb and I haven’t received anything not even the badge

Resolved! New Plan Sign Up

I'm looking at signing up for the US-CANADA 50G plan. Can I choose the date it starts once I've signed up, so that I can finish my current billing period with my current provider?

Resolved! the MMS problem

MMS stopped working on Feb 28. It worked fine up till then. I've gone through the chatbot, reset APN settings, etc.My question: I have a Samsung Galaxy S6. Is the problem simply that my phone is no longer supported for MMS?

Rewards when changing to a 90 day plan

What happens to the application of rewards points when you switch from a 30 day plan to a 90 day plan? Currently I get $8 off every month for my monthly bill. If I switch to a 90 day plan, do I get $24 off? Or just $8?

Activation stalled.

Need help from a Customer Service agent. I am trying to activate a eSim and the activation process stalls when I am sent to the app.Payment has been accepted. I need my account activated and number transferred from Koodo.I can't get any agent on live...

Resolved! Comparing Plans

I currently have:$37/mo plan: 5GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextMy monthly rewards are:$2 Pre-Auth payment, $5 loyalty, $1 refer a friend = $8 per monthSo I currently pay: $29/mo I'm looking at the new $3...

Error installing esim

Hi,I’m trying to set up an account and port in my number from Koodo. The process keeps failing when trying to install the eSIM, saying it’s incorrect.Can someone please help me with this?Thanks

Resolved! Number port.

I ported my number from rogers to public. I got a text from rogers asking if I did the port request or not. I replied with yes. after less than an hour my Rogers signals were gone. I choose the E-sim option for public mobile sim. so, then I went to p...

unable to access my account

this is very frustrating i'm trying to access my account it keep asking me to confirm my identityto confirm it's me, enter the 6 digit code sent to ******583i don't have access to that number t would be nice to be able to talk with a live person on t...

About Rewards

I was wondering about the reward system will be keep same(old reward system) if change to different plan?

Port in Public from Rogers Issue

I have subscribed to public mobile yesterday with my rogers number to be ported. I had eSim on my iphone for rogers and when I subscribed for public mobile I gave the same imei number where the rogers esim was there. I didn’t receive any text message...

MMS issue

Can't get pictures to send or download all of a sudden on Google messages. I'm using Android 13. It was working a few days ago. Any help would be great.

Public mobiles website keeps refreshing

When ever I’ve tried to log into the website in the past 4 months the website keeps refreshing between loading and checking your session. We’ve tried between multiple browsers and systems and it has the same issue included below I have a link to a Yo...

Need my last bill

Hi I need my last bill for cellular plan which has been ported now. The number was xxxxxxxxxxxx. you can send it to registered email if at the earlier , needed to tax purposes

Confirm Full Access problem

Hello, I transferred from Virgin Mobile to PM yesterday. I requested a esim. I am able to access data and make phone calls. But all incoming calls go to voicemail. I am trying to access "full" PM account, and sent the verification code via text, bu...

Error Code: M.8703

Porting Validation Requests Response Within 90 Minutes

When porting over a phone number, your previous mobile company will send you an sms and you must reply "yes" within 90 minutes to trigger the porting. Twice in the past when I replied "yes" to the sms, my response would not go through. Has anyone els...

Any phone number to talk to someone other than the private messages

Hello AllI am in a very weird situation. I purchased a new subscription and used the eSIM option.I was with Bell and I did the authorization for transfer. The transfer was successful however it doesn't seem that its register with public mobile. Right...

Resolved! First Payment when Changing Plans

I just upgraded my plan and paid the full amount. Rewards were not deducted. However, when checking Upcoming Payments, rewards are deducted. Will I receive a credit?

Can't transfer my petro mobile number to PM

Hi,I purchase the plan and SIM card. Trying to active it and transfer my existing number. Nut it said had some problem to transfer my number. Who should I contact to resolve this problem?

Resolved! Changing plan.

I am 1 month into a subscription and would like to change my plan for a new offering. Would I get a pro rated refund on the remaining 2 months of the old plan?

Resolved! Public Points - Points Back

Hello Community, I have been with PM for about 10 months. We have been receiving the Points Back (5% of the plan value) monthly, but the last time we have received the points was November 2023. We have three accounts, mine, my wife and my son. My ...

Resolved! US Usage w/ New $34 Plan

On my last couple of trips to the US, I've used a roaming add-on with mixed results. I've had trouble getting a decent signal pretty regularly. My usage has always been in Florida which I understand has terrible 2G coverage.I've now purchased the ne...

Resolved! Activation problems

Hi, I just subscribed last night. My credit card have been charged already (of course) but I don't have any network. Is there a way to speak to someone? Any advice? I already submitted a ticket. I need my phone to work asap. Thanks.

Payment

My payment isn't due till the 20th, but I have more money now than usual and would like to add my payment today for next month can I not add time to my phone early??

My California Coverage - clarification meeded

My plan includes this:"Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US. Data can be used in both Canada and the US.Calls to 411, 511, Reedl...

Resolved! Pausing Plan possible? for 34$/month 50G currently going on

Is it possible to pause this plan for 4 months? I plan to be out of Canada from May~August. I am also a new subscriber if that matters. Thanks!

34$/month 50G New Subscriber

Resolved! 34$/month 50G for Quebec Only?

https://subscribe.publicmobile.ca/en/bc/activation/plans/50GB-5Gspeed17 If I click "Offer Details" on the homepage it says "for Quebec Residents Only" ??? Not for all of Canada?

unregistered sim & activation issues.

bought plan, activated sim, login thru app, pick out number, asks me to confirm my identity thru a verification on the phone number I chose, unable to receive code due to sim remaining unregistered. help please

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