Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to tranfer my number from NumberBarn. I received notification from NumberBarn that the teansfer has been initiated, but it has been more than 12 hours and the number still dors not work.
Why is my account not active
Setup said my eSIM is not compatible and I require a refund
Hey everyone,I’m trying to get in touch with a customer service agent through the live chat feature on the portal, but every single time I initiate the session, the system automatically disconnects me before I can even type out my issue or get a resp...
Has anyone else gotten charged twice when changing a plan? And how do we get the money back?
I have a damaged phone that i cant access. how do i log into my eversafe login when the access code is sent to my number?i will need to register my esim to my new phone. how can i do this without access to my old number or my public mobile account.
I received the message that my phone is not VoLTE enabled and that I will need to replace it with a Network-Compatible VoLTE device. My phone was purchased through Virgin and therefore VoLTE was not enable and PM could not activate it. I have since c...
by replacing my Samsung s10 to a Samsung s24..so I have the volte option, will I be able to us ethe same PM sim card or do I need to get a new sim card, ? thanks
Getting many emails to stop doing business with Public Mobile and switch to KOODOO after so many years with Public Mobile. Whats goin
I do not access to the email that was setup with the account. How do I go about getting the email changed and some help thanks
i received the text re retiring the 3G networkif i go to buy a newer phone how can i tell before i buy if it is volte compatable?if i get a new hone can i keep my existing plan?
So i accidentally redeemed my points for international calling but i read the list of countried and it doesnt include belgium so I wanted to ask if i could undo the redemption and get back my points since i also havent used any of the minutes
I used Samsung S10 when I enrolled with public mobile. Because of 3g network shutting down, I switch to Google Pixel 7. It is compatible wtih VoLTE. But I could not find the option under preferred network type. I am wondering if I need have a new sim...
Need my PUK for my SIM card. Thanks.
Any updates with this issue anyone? I recently bought a moto g power 2025 and I am having the no ringback tone while making an outgoing call to Rogers, Fido or PM SIM card!I do hear ringback tone only when I call a landline or a Bell SIM card!It is m...
All service shut off today without warning. Apparently my subscription expired (maybe I was on some limited plan). I selected a new plan and tried to pay and resume service. Keep getting the error 'Sorry, we're not able to process your payment at th...
Cannot receive text or calls after transferring from another provider.
I previously had an old Samsung phone. I received a message saying I would be charged for 3G. I switched to an iPhone XR and it’s connected to LTE. However my last bill and next bill continues the extra $5 3G charge. I also tried resetting network se...
Hello, my Apple ID region is set to India, I cannot change it as I have an active Apple Music subscription, hence I cannot download the public mobile app and activate my esim. I need a refund
I just got a new phone because my other phone is in the bottom of Lake Huron approximately 200ft down, so no retrieving it. So, managed to get a new phone to replace it, but it's not as great a phone.While it has dual sim nano physically, it has no e...
I purchased 2 identical 4G LTE capable phones less than 4 months ago. Both of them are have the preferred network set to 4G and are VoLTE compatible. Each of them are using Public Mobile SIM cards for years and display "LTE" as the network being used...
I tried checking comminity responses, and probably as a newer topic, couldn't find a similar post - very sorry if it has already been answered.I checked the EMEI number in PM checker, says not compatible, yet when I check the same EMEI number in Telu...
Hi @CS_Agent ,I just recently got a text regarding the March 1, 2027 deadline for 3G.I have an Samsung Galaxy 20+ 5G, I enter the IMEI into the PB checker and it said my phone is not support for VoLTE on PB network.I also have a Google Pixel 10a layo...
Help me send a ticket to a private email
I need help.Tickets are not working.Can't receive calls or send texts.Data ok, reception crap. Ported my number from bell 20 hours ago!!Wtf
Hi PM Community,Oddly enough, I just received this text. I have noticed that other users have received this notice back in April, so I received it quite late if I do say so myself. I've read a little bit about it but am still unsure what to make of i...
I keep getting promotions to switch to Telus or Koodo. How seriously shall I take them? If I don't switch now I'll be forced to do it later? What is going on with Public Mobile? Information to help me determine what should I do is highly appreciated....
I am with 4g plan. I am ask to go to telus BUT if I change plan to 5g 29.99 specail with I be ok to stay with public mobile after march 2027?
