Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I am travelling and planning to use an e-SIM for my data coverage. My current plan is US/Canada. Do I need to do anything to prevent unexpected charges from Public Mobile? I understand that I will not be able to receive or take calls. If som...
I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?
Hi Public Mobile,Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?Thanks,Ariana
How can I change my address
I've been having issues with my hotspot, I turn it on and can connect my iPad to it, but when I go to use the Internet on my iPad it says "safari can't open the page because the servers can't be found" I've been having this issue for a long time. If ...
Hi how do I message a customer support agent on here? The tickets rarely work and I keep timing out and getting logged out. Basicly I thought I cancelled then it said payment failed then I decided now to reactivate my public mobile number and end up ...
My MMS messaging is not sending MMS outwards. I checked my imei and it said it is not being supported. Curious if this is the cause the imei is not supported? I checked the APN settings and they match. Thanks in advance
Hello, I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?Thank you
I am having problems with consistent data connections on Canadian us Mexican plan
I subscribed a 5G plan however I never got 5G speed since. it's LTE with 20~30MB/s only.
Hello Fellow PMobilerscan any let us know if there is coverage on the Big Island of Hawaii?it says No when placing the zip code in.but we did have it although very spotty!I don’t want to pay and then have to beg for a refund :-). Thank you
As you can see in the picture, I cant pay the bill. The plan will end in today, but I cant pay. What should I do?
I entered the incorrect phone number while I was activating my sim card. It now ask me for a six digit code to enter but it is being sent to an incorrect phone number. How can I change this, I cannot get into the account to fix it.
Since I subscribed to public mobile from about a month ago, I was not able to send and download mms messages. Before I moved here, it was all fine with other carriers. I checked apn settings and it was correct. I also checked mms setting of my phone ...
I'm looking to buy a Samsung A54 5G model # SM-S546VL. When I search the model # the 'VL' seems to be a Variant locked to a US carrier. The seller says its unlocked and compatible with all Canadian carriers. Just wondering if anyone her
Hello Community, We wanted to give you an update that changing your Subscription and accessing the app will be unavailable during the following maintenance window: January 28 | 1:00 AM EST to 6:00 AM EST or January 27 | 10:00 PM PST to 3:00 AM ...
I overpaid by mistake - the payment went to top up. How can I use the funds for subscription renewalMaceva48
Does anyone have experience flashing the firmware on Samsung s20+ 5G (SM-G986W) to US Firmware?
I need to change the credit card information for my son's account. I forgot the email account registered. I tried to retrieve it using his phone number. It says "Please enter a valid phone number registered to your account".
Hi there,I work at Sunnybrook hospital (ground floor), my work phone is with Rogers and works perfectly fine in my office but my personal phone with PM doesn't get any voice calls. When someone calls me, it doesn't even ring my phone, the caller is ...
Hello Community,I am still on a 3G plan ( from way back), and want to upgrade to a new plan. Will I be able to keep all my rewards, free data etc.?thanks in advance
after only paying a dollar more a month for more data, realize that was a poor choice. I now get maybe 6mb/s download when I was getting around 50mb/s before. Upload went from 10, to 19. Oooooo. Says "up to 250mbps". Haven't seen over 6 yet.
I've purchased sims tonight for my android and my daughter's iPhone 14. We both followed the same steps and my android worked immediately but my daughter's iPhone does not work. Any help appreciated
Hiya, I set up my account last night have spend most of today trying to activate my eSIM, I though it was Becasue my connection was poor, so I waited until today and was out of the house to try…it didn’t work. Scanning the QR code didn’t work either....
thought I cancelled subscription then it says payment card was unsuccesful. I want to reactivate but I cant get logged in to my account I forgot email. I think this email maybe it. I reset my password but when I login it just goes to restart activati...
Can this device be manually provisioned for 4G VoLTE?
Hello, I changed my package on December 31st (35 Canadian dollars a month, 75G traffic, US, Canada and Mexico). At that time, it was displayed as Upcoming Subscription (Active Jan 24, 2025). But when I checked the package today, it was still the old ...
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