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Re: SIM card

James161722
Good Citizen / Bon Citoyen

So I ended up getting a new phone when I activated the account I had a pixel 8 but ended up misplacing that yesterday ended up just going down to my local telestore and just buying a cheap prepaid phone which is the Moto g play 2024 after buying so a realized that it didn't have Ethan compatibility but wondering if there's a possibility of using the same account that are currently have with a Telus SIM card as I have a blank tell a SIM card but wondering if that would work as a public mobile

3 REPLIES 3


@James161722 wrote:

I'm currently with public mobile but my pixel 8 that had the esim on it broke. So I bought a cheap phone. There is no place to buy a SIM here. So I activated with Telus anyway of porting my number from public to Telus with out the confirmation text ?


Sure, but you'll have to contact a Public Mobile customer support agent.  You will need to use the chatbot to open a ticket.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

When it asks you to present a 2FA verification code, please use the resend code/didn't get code button to direct a new code to your registered e-mail address.

James161722
Good Citizen / Bon Citoyen

I'm currently with public mobile but my pixel 8 that had the esim on it broke. So I bought a cheap phone. There is no place to buy a SIM here. So I activated with Telus anyway of porting my number from public to Telus with out the confirmation text ?

Handy1
Mayor / Maire

@James161722  No you need a new public mobile SIM card , you can buy at Telus /koodo store or order one from Amazon and go into your account profile page and sim swap the number like this 

SIM  SWAPPING  profile tabs

Handy1_0-1730916249445.png

To keep same phone number and plan , can do this on the  app also 

 

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