Access to account

[Gorkymarc]

I had my iPhone stolen and can’t access my account as my phone number is no longer working. I have a new sim but it needs to be initiated. Also my email from my original account has been disabled and I need to use an alternative email. which I think is this one.
how can you help me here.

mark

[BKNS27]

@Gorkymarc 

Since your original email address is no longer available. You will need to contact a CS_Agent to help you access your account and to change to your alternate email address.

Just click on the Chat bubble and type in Submit a Ticket or Contact Agent for an agent to help you.

[Handy1]

@Gorkymarc  

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Gorkymarc are you able to go into the EverSafe settings on your account and change your email address to something you have access to?

If not you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)