- last edited by
computergeek541
I recently signed up for a new Public Mobile plan on December 30 and was excited about the advertised 1000 monthly long-distance minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UK. However, when I logged into my account after activation, I noticed that this benefit was missing from my current subscription details.
I have attached screenshots of the signup page where the 1000 minutes were clearly advertised, as well as my current account details showing the missing benefit.
I am very disappointed with this discrepancy and feel that Public Mobile has misled me as a new customer. I am requesting an explanation for this and would like to know when the promised 1000 minutes will be added to my account.
I have already tried contacting customer support but have not received a satisfactory answer. I hope that by posting here, I can get the attention of someone who can resolve this issue.
Thank you very much for your patience and detailed explanation! I have followed your instructions and found the usage details of my international long-distance minutes in my account. Thank you again for your help, it allows me to better understand my plan.
hi @Yosun
you didn't miss the LD minutes. After you login My Account, on the Overview page, click Usage breakdown under Subscription Usage and you should see:
