Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need to change payment information but having trouble getting into my account. Always takes me back to login in or to activate account.
Hello, I’m on the 19$ plan with unlimited international text messaging. But I’m not receiving text messages from my friends from Switzerland.
Hi There,Under my phone settings, the temporary phone number given to me by PM is listed instead of the line I transferred from my previous provider. How do I fix this without a contact for customer service?Thanks.
Every time I make any calls, This operator comes on and talks about 3G in Manitoba *and sounds outdated as this was for before Dec. 2025 issue. I need to remove this as it is frustrating me. my calls should go thru smoothly and efficiently. Please...
Hollo team,Can you please take a look why my local debit card did not work as a payment method?It's Canada Post/KOHO Mastercard, starts with 5599Onother question - what type of local debit cards are allowed as a payment option?Thank you,Dimitry
I transferred from freedom 2days ago.I got ESIM,but my phone is not working. Please help me.I am so frustrated.If it is not working until tmr, I want to cancel.THANKS.
12 hours ago I transferred my number from Virgin Mobile to Public Mobile, but now I can't receive calls and SMSs. My Virgin account number was only 9 digits so I put 4 zeros in front of it. I received a text from Virgin asking if I approved completin...
how about this one i cant log in to my new phone cause its an esim only so i log in to my oldphone that had my account and physical one asking for my authentication code also so how? When i set up my esim few weeks ago i didn't recieve any email
Hi does anybody know how to transfer esim to physical sim?
I have a new phone I need the QR code
I want to set up conditional call forwarding using the codes for busy, not reachable and unanswered, but I am getting "connection problem or invalid MMI code" error. I do not want unconditional call forwarding because that will make all calls go to ...
When i go outside my house and play online games with my data and keep in mine that i have 30-40+ gigabytes left and i play games like brawl stars or among us it either loads but is very laggy or takes forever to load or i get disconnected and it say...
Why wont Public Mobility let me access my account page. It keeps sending me back to the 6 digit code page.
Paid our monthly bill March 1, received another bill today?
How do I add 2 cell phones and do I have to cancel my rogers account for the cell phones
How do I switch my esim form android to android s22 to s22
Adding a second phone (phone 2):I carefully followed the instructions to add an esim to the phone and to transfer an existing number from another provider. Added the esim - initiated the transfer - all on on phone 2Result: The original phone numb...
Hello!If I've purchased this add-on: x1 Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days), does this include roaming in the US? I'm heading there and need to use my phone as if I were still in Canada.If it doesn't include US roaming, how do I g...
I active my eSIM and transferred my old number. Everything works fine but after couple hours my phone became no service, only showing SOS on the top corner. Both me and my wife used Telus as family plan before. We both transferred to Public Mobile ye...
Hi , My subscription shows that I should have a 5G internet but in my phone is not 5G , it shows LTE and 3G , what's wrong with it ?
My public moble account has been compromised same with my email..I've been locked out. I need to recover my phone number immediately or report as lost or stolen potential. But can't Loss access to the phone files and folder. Please help please plea...
Using Public Mobile eSIM on iPhone 11.iOS is up to date.Activated 4 days ago.Calls and SMS work.LTE/3G signal is present.Mobile data does not work at all.APN settings screen is not available on iOS.Network reset and LTE off were tried.Please reprovis...
Dear,I am writing to inform you that on March 3rd, the subscription fee was charged twice from my account. Please investigate this issue and take the necessary steps to correct the duplicate charge.Thank you for your prompt attention to this matter.S...
I tried to port in a line from Fizz Mobile on Tuesday night and said YES to the text but then PM said the account number was invalid after I put the 4 zeros at the front. I submitted a ticket yesterday morning and the port still isn't completed. CS r...
I did not sign up for this. How do I get my money back?
Not a clue what to do it's my first ESIM account. Sign up page said it was compatible. Blah please help
Changed my phone number this morning and am unable to receive texts and calls. I can call out, but nothing comes in. Does anyone know what's happening?
Every time I am trying to log into my 2nd account, always is opening my 1st account; in any device. Obvious there 2 different accounts with 2 different plans with 2 different log in credentials (different email and different password).
I just got the Samsung S26. I was using an esim on my old phone. During the setup of the phone, it REQUIRES a mobile connection via esim or physical sim before you can do anything with the phone. I purchased an esim in the store, but did not receive ...
