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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13796 Views
  • 113 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25180 Views
  • 183 replies
  • 26 Bravos

Existing Account Switch to eSIM

Is it possible to switch an existing "Physical SIM" based account to eSIM on an eSIM compatible phone? I'll be traveling soon and I'd like to use the physical SIM slot for an EU SIM.

PitCritter by Great Neighbour / Super Voisin
  • 247 Views
  • 6 replies
  • 0 Bravos

Resolved! 75 Gigs Canada US plan

Hello,The current offer 75 gigs Canada-US Plan for $40.00will this plan allow customers to use data (roam) in the US as well? Will rewards remain the same if you're on the old reward system?Why are current customers offered the $34 Canada-US plan? 

mixxim10 by Good Citizen / Bon Citoyen
  • 387 Views
  • 5 replies
  • 0 Bravos

MMS stopped working

Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim. This has never been an issue before, now the messages just look like they are forever loading.  

Screenshot_20240225_045402_Messages.jpg
TL7 by Good Citizen / Bon Citoyen
  • 1028 Views
  • 14 replies
  • 0 Bravos

Subscription change

Both myself and wife changed plans and didn't realize we would not get credit for balance on our existing plans resulting in a huge bill for the month. Anyway to rectify this?

Bigdog2 by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 0 Bravos

Constantly being logged out!!!

Hi everyone! Getting so frustrated, I've been trying to do some changes in my account and browse this (very slow loading) website to look for info/answers but couldn't get far, because I've been logged out every 10-15 minutes!!! Crazy!      Is this '...

PM-Guest by Good Citizen / Bon Citoyen
  • 398 Views
  • 13 replies
  • 0 Bravos

Resolved! $34 50GB 5G Canada-US plan

Currently with koodo on the BF $34 50gb 4G plan. I do travel to the US once or twice a month to hit up costco and get cheap gas.5G speed would be great. This plan includes roaming right? So I could use my Canadian # just like home with no additional ...

DaveNguyen by Great Neighbour / Super Voisin
  • 588 Views
  • 7 replies
  • 0 Bravos

Request refund due phone can't activate

I've paid 26.88 plus tax for 24 promo esim plan ,after all done got a fail to download due phone not compatible message & aak me to contact CSA for a refund

Flyingtiger by Good Citizen / Bon Citoyen
  • 277 Views
  • 9 replies
  • 0 Bravos

New 5G phone

I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I ne...

Darham77 by Good Citizen / Bon Citoyen
  • 328 Views
  • 8 replies
  • 0 Bravos

Confirming identity for full access on app

New to PM! I am trying to setup the app however when it came to confirming my identity for full access on the app it is not sending me a text message for verification. Everything else is working fully ie. Calls and texts from others, and data.

Subae by Great Neighbour / Super Voisin
  • 207 Views
  • 5 replies
  • 0 Bravos

Changing iPhone 6 to Google pixe

Hi community, I have to change my current iphone 6 because I can’t use the photos and sms…public mobile will not support it.  I was thinking of switching to a Google pixel 8 an android phone.  How easy is it to switch to another phone from iOS to and...

Catbear by Great Neighbour / Super Voisin
  • 301 Views
  • 7 replies
  • 0 Bravos

Resolved! New Canada-US Plans.

I see some new long needed Canada-US Plans are now available with Public Mobile.I am currently on the classic $50 • 40GB Canada-US Plan and I want to change to the new $50 • 100GB Canada-US Plan, I just need to make sure of something first..On 'My Cu...

Screenshot_20240224_212646_Public Mobile.jpg SmartSelect_20240224_212715_Public Mobile.jpg Screenshot_20240224_212858_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 481 Views
  • 5 replies
  • 1 Bravos

Resolved! Telus Corporate Number Port/Transfer

We are having trouble porting numbers from Telus corporate lines. And we cannot contact Telus Corporate till Monday. According to the PM CSA - Telus is blocking the port.Is this a thing? I didn’t know carriers can block ports?Any help would be needed...

dtbratt by Great Neighbour / Super Voisin
  • 385 Views
  • 8 replies
  • 1 Bravos

Resolved! Want to change my plan but I'm one day into a new month.

I am 1 day into a new month of my monthly plan.  If it is at all possible I would like to please change my plan to this one. It is not locked to new members only so I think it should be possible. Thank you so much!

public mobile usa data new plan.PNG
kiwi87 by Great Neighbour / Super Voisin
  • 281 Views
  • 5 replies
  • 0 Bravos

Charged for two subscription plans, requesting a refund

Hello, I’ve been through the chatbot and submitted a ticket to the customer service support team about my problem but I was wondering if there was a quicker way to get an answer or solution to my problem. Basically, I have money transferred from my m...

MiahC by Great Neighbour / Super Voisin
  • 170 Views
  • 1 replies
  • 0 Bravos

Add on

How long does it take for an add on to activate 

SP33DYCHARLIE by Great Neighbour / Super Voisin
  • 98 Views
  • 1 replies
  • 0 Bravos

$34/50GB promotion end date

1. I read the offer details and couldn't find the expiry date of this promotion. Does anyone have any idea? 2. I have one of my friend is on vacation in a different country in Asia. Is it possible for them to port to Public Mobile and sign up for eSI...

nomnom by Good Citizen / Bon Citoyen
  • 439 Views
  • 7 replies
  • 1 Bravos

Resolved! oneplus nord30 5g

hi everyone,I've been on PM with my oneplus nord10 for a couple of years but it just kicked the bucket. I've looked in the community and it seems like some people have had some issue connecting it to PM. Do you know if it is fairly easy now to connec...

amyrie by Good Citizen / Bon Citoyen
  • 281 Views
  • 4 replies
  • 0 Bravos

Resolved! I need a CS support agent

I am trying to activate a new account. I found the instructions confusing, made a mistake and now need a new esim. I don't think it's fair to ask me to paid $5 for a replacement since I am having trouble with your software in the first hour I am your...

mariakuzmina by Great Neighbour / Super Voisin
  • 460 Views
  • 8 replies
  • 0 Bravos

Esim problem

"I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. Could you please help re-port my account? Thank you"

Ellie23 by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Locked out

How can i gain access to my locked account, tried multiple times.

bella1231 by Great Neighbour / Super Voisin
  • 108 Views
  • 1 replies
  • 0 Bravos

Whats the pin for esim

Whats the pin for esim? I want to lock it and need the default pin to set a pin. 

kylebunga by Good Citizen / Bon Citoyen
  • 264 Views
  • 4 replies
  • 0 Bravos

My account

Trying to retrieve my account #. Logged in and profile no longer there

Divit52 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

New ESim "having trouble transferring your number....."

Trying to port 2 numbers to Public from bell and both numbers received these having trouble transferring your number ...."  wait overnight and both of the bell accounts hasn't been closed, which means transfer is not yet succeeded.  No one call as th...

Dianamario by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

Canada/US plan

I have added the Canada/US plan and wondering if I need to turn roaming on while I’m in the US for it to work or if it works without roaming on if I have a Canada/US plan?

PrincessLC30 by Great Neighbour / Super Voisin
  • 249 Views
  • 4 replies
  • 0 Bravos

Payment

Hi, I have tried to update my expiring credit card multiple times over multiple days.Error Sorry, we’re not able to process this request at this time. Please try again later.Help!

LisaC1 by Great Neighbour / Super Voisin
  • 480 Views
  • 12 replies
  • 1 Bravos

E-sim

I just joined public mobile today and somehow my e-sim ended up on my mother’s phone instead of mine.  How can I fix this?

Isabellas by Great Neighbour / Super Voisin
  • 231 Views
  • 5 replies
  • 0 Bravos

need agent to process porting transfer cs_agent

Public Mobile needs to send a request to Bell to port in my cell number. I requested earlier today, but there was a problem with an earlier request on Wednesday with a different carrier.  I have resolved that but they said Public Mobile needs to requ...

dxfinlayson by Great Neighbour / Super Voisin
  • 272 Views
  • 7 replies
  • 0 Bravos

Subscription Refund

HiAn amount of $31.5 was auto debited on Dec.22, 2023 for my account. But I moved over from Public Mobile to another service provider on Dec.28, 2023. Prorating for only 6 days of subscription from Dec.22 to Dec.28, would request you to refund for th...

San2 by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos
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