Community

Forbidden A1

I'm trying to log in and every time I do it brings me to this page forbidden A1. What can I do to log into my account.

Roaming in Chicago only works on LTE

On a US/Can 5G PM plan and can confirm after moving from a Can/US Telus plan, 5G roaming does NOT work in Chicago on PM.You have to force LTE only under roaming on an iPhone at least to have a reliable connection.Fast enough but a hassle and may driv...

Number Transfer Failed

Hello!I tried to transfer from TELUS to Public Mobile, and I've been experiencing a lot of stress. I completed everything it told me to when transferring to the new public mobile plan. I noticed I now had a primary account and a business account in m...

NO service in US or Canada

I have the canada/us plan and when i was in the us this week, nothing worked, no phone, txt or data  I am now back in canada and can't receive or place calls or text.  What is going on??

Unable to send or receive texts

Confirmed with my Bell that my number has been ported, but sms seems to not have transferred, how can I get the complete the transfer? 

Carrier disabled data?

Hi!I got the attached alert and it's been like that for hours. My plan is on autopay, I've been a customer for >2 years and made no account changes recently. Has this happened to anyone else? How can this be resolved? 

Calls cut off after about 10

1 hour

My account is lockedIt tells me to wait one hourI've waited weeks and it's still says the same thing every time I try and sign in.I need to pay my bill. I'm gonna lose my number.@CS_Agent Doesn't help at all, And keeps me from getting into my account...

Refer a Friend - missing reward

Hi Support,I got a colleague to sign up and port on March 22, 2024 with my referral code.   Everything worked for the port and account is active.  The problem is that he hasn't seen the $10 credit on his account and I haven't seen the additional $1 r...

Esim not activate in my 15 iPhone

Help it show error

Older iPhone users recently porting over to PM and unable to send photos

I was on a Koodo 4G LTE plan and my iphone7 worked fine and jumped back to PM to take advantage of a promo plan.The port was seamless, however, the only issue I had was being unable to send/receive photos.Koodo & PM are both Telus so I was confused w...

Can't edit APN settings - Greyed Out

I have a OnePlus 3 running Android 9.  I have issues sending/receiving MMS and I cannot update the APN settings to match the new recommendations because my APN settings are all greyed out and editing or adding a new APN is not available.Is there a wa...

No texts

I recently ported my number to Public Mobile this morning can use the data and the phone line however, cannot send or receive text. Any suggestions?

Traveling to Mexico

Hello! I'm taking a cruise from the US and one of the stops is in Cozumel. I plan on having my phone on airplane mode while on the ship. Once offboarded in Mexico, what am I allowed to do (what's included in my current phone plan?). Where can I get m...

Rewards system

Could someone explain the difference between the old reward system and the one we have edtied by computergeek541:  removed category labels that don't apply to this conversation

Can't see if someone has seen my text

Hi I already had an issue with sms not working at all but that was fixed. I wanted anyone else who has PM and can see if there sms messages have been read I used to on Fido. Is it something customer service can fix. 

# Transfer Confirmation

How to confirm when my number transfer is complete? Currently cannot receive texts, my old service provider told me the transfer would be complete 30 minutes ago so I'm worried something went wrong.

I cant change my name because the address dropdown is broken.

Chatbot is sending me in circles and to 404 pages. I'm losing my mind. How do I get someone to reach out to me to fix this broken

Incoming calls going straight to voicemail

Hi ,This is second time we Public mobile Members/USERS  encounter this issue in 6 months, incoming calls to my phone will go straight to my voicemail . The phone doesn't ring when this happens.  Secondly when calling my wife's public mobile cell phon...

Calls to US

Hello, I recently joined Public Mobile-Canada/US plan. However, I am unable to place a call to US. I get an automated response that my call cannot be places as I used all my available minutes??? And that I should add more?This supposed to be an unlim...

Trouble with Account Log-in and Community Account Log-in

I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...