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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help!!

How do I get back funds from an old number I put money and want to transfer to my main account?

Forgot email address associated to my account

Hello,I have changed a provider for my email and unable to login to my account to check usage or add onmy cell number is xxxxxxxxxxPlease, helpThank you

Plan

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Billed twice for changing Subscription…

Hi, my card had expired so I went on to give new card number and they changed my card. Then changed subscription and they charged me again..will I have a credit??? Should I contact someone??

Lost my cellphone with my public mobile simcard

I lost my cellphone with my active sim card in it so I bought a new simcard to add to my tablet. How do I transfer same number with is paid for an active over to my new simcard and tablet?

Resolved! Unsubscribe

I set up an account and thought i could use E sim. Didn't work and still got charged for last month and cant sign in to cancel before i get charged for this month. Just trying to cancel

Double charged and useless support agents

On August 20th, Public Mobile double charged me. I asked support to look into it; support agents said that they definitely only charged me once, and it was definitely a bank error. I called my Bank, and the bank confirmed that Public Mobile double ch...

Agent please

Having trouble with my phone number. I had an eSIM but reset my phone and currently in apple recovery mode. I need to activate a new SIM card I bought today. I can’t log into my account.

Spending time away from Canada and want to keep my number active

Im going to spend a few months in the UK this winter. I've been with public mobile for years and really like it, but I want to be able to keep my Canadian phone number active enough that I can get texts - for two factor authentication and because I r...

How can I retrieve my old phone number?

I lost my phone with my SIM inside of it. I got a SIM card and paid subscription online on my previous account but still do not have access to the services. How can I resume using or retrieve my old phone number? Thanks

Data usage

How do I see when I used data and what was the data being used? I am almost always using wifi and should not have 95% of my data plan used up

My phone number not work

Data and talk all not work . just show emergency only

PM downgrade my PLAN ?

Not sure what is happening here but all of sudden I hot a warning my data had been used 100%? , first time ever since been with PM ( almost a decade ago lol) yes I had a low data plan but I was offered about 2gb bonus back and that has been plenty ...

Phoning from abroad

I will be travelling in Europe for 30 days using an esim card for data. I would like to use my Public Mobile account to send/receive emergency phone calls to/from Canada. Is this possible? Outrageously expensive? Other options?

account information

my phone was stolen and reported. now to replace, i am asked for my account number to setup new phone and transfer telephoine number. where is this account information?

FRUSTRATED at your internet site.

WORST internet site I have dealt with. Cannot sign up, won't take my payment, wouldn't let me back to a proper page telling me to complete my payment which I did FIVE TIMES and now tells me to call customer service with NO phone to call anyone. TH...

I cant link my email and phone number

I have Public Mobile phone number for almost a year. I wanted to change the plan but no emails were linked to the phone number (which is weird for me). I have created the account but not sure how to link the phone number to the email.I wasn't able to...

Long pressing 1 will not access voicemail on Anroid.

Hi, newly signed up and ported number to public mobile. When I long press 1 to reach voicemail, it prompts me to add a number. When I do try to enter a umber, it will state failed to read data your voicemail number cannot be changed. Can someone he...

Porting a number from the Yukon

I've had trouble with several providers porting my Yukon (867) phone number to a local provider. Before I sign up, are you able to confirm that I can port this number to Public mobile?

i need a SENIOR @cs_agent or manager i am very frustrated

i need an agent that is capable of reading a weeks worth of tickets because everyday i get a new employee that cant be bothered to read notes even after they were clearly asked to,@CS_Agent after a week of being ran in circles i had a TELUS tech call...

Resolved! Purchased physical sim - would prefer e-sim but it won't let me switch

I am just joining Public Mobile. I completed the purchase, requesting a physical sim. Now I'd like to change that to an e-sim, but I can't seem to do it because I can't get past having to enter the sim # and I can't find any way to go back and change...

LD minutes

Why has my bonus long distance minutes dwindled down to zero when I don't call long distance.

Resolved! PM verification code is being sent to the wrong number

My husband cannot login to his PM account after porting his number from another provider. The system is sending verification code to a temporary number he was requested to setup before request for porting. He tried to reach for help but could not f...

Data stopped working

Hello, I have an iPhone 13 with the most up to date firmware (17.6.1). I ran out of data, and since then I haven't been able to get it back. I redeemed my points to get a 1Gb of data, but it didn't work. I also updated my plan to the 4G 50Gb+10Gb ...

Resolved! eSim QR code required

Recently I have signed up for esim plan and then I changed my phone now it’s asking for QR code to have access for the phone number phone number: ###-###-####

Unlimited International Texting ??? (does it include Asia?)

I'm wondering, my basic plan includes Unlimited Canada-wide calls and text,But it also says Unlimited International Text & PictureDoes this include Texting to Asia ?Thank you

Resolved! Sim card delivery

Before I sign up, new sim card delivery says 2 business days but when I checked out, the expected delivery is 10 days which is Sept 12, but I need the sim card in 2 days before I travel on September 6th.Can I change to pickup the sim card instead

Resolved! How do I change back to a regular sim???

I recently changed to an Esim from a regular sim. But, I find that I need the Esim for travel destinations. So how do I go back to a regular sim??? What are the steps??? My phone is a dual sim with one regular sim card slot and a built in Esim ch...

Re: My Data Stopped working

I just tried this and it didn't work. My data was working fine and yesterday stopped working. My account is up to date and active and has data available but it doesn't work.

Resolved! Login failure on password

I am managing an account that I set up for my young daughter. I have forgotten the password for the account. When I click on forgot password and enter the phone number to receive a one-time code, I get a "Login Failure" notice. I've triple-checked th...

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