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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Facebook sends Authenticator codes

I am not receiving codes for both Google Authenticator or Duo . I tried everything from turning off the phone to pulling out the Sim and reinserting. On Authenticator there is a rolling tab of codes that updates every few minutes and I tried punchin...

Disconnect

i’m having an issue with my mom cell phone. Her cell phone was disconnected because we had an issue with the credit card but we fix the credit card issue and now the payments won’t come off so I’m trying to figure out how to get public mobile to take...

transfer to new phone

how can i transfer over my account to a new phone

using a referral code

New subscriber how do I know if the referral code worked when I signed up as a new subscriber?

I can't make long distance calls

I'm in Alberta (587 area code) and when I try to dial other area codes such as 604 or 250, I either get dead air or a 8B1 error code message. I have Canada-wide calling and according to my profile, have 98 minutes remaining this month. I also tried c...

Cant see account info after login

Once I enter my username and password it prompts me to enter the 6 digit code sent to my cell phone. After I enter that code and hit confirm, it brings me right back to the home page of public moble, almost like it’s not loading my profile, any help ...

Someone changed my verify phone number and my current number is not working.

Please help me. I think someone hacked or swiped phone number.

How to enter a new credit card expiry date

Concerning my plans

I am trying to renew my plan, but having trouble. Can you help me please?

Resolved! Us talk and text

Im using s21 fe ( not Volte) and have the basic talk/text plan. I've on the 3G account with PM. I'm sitting in the US with no service. Tried setting the network mode to WCDMA but no connection. Is there anything else I can do or am I out of luck? ...

iPad eSIM

I'm having trouble accessing my account. Signed up fine, got data to work on the iPad M4 Cellular model (eSIM only). But, I cannot for the life of me access my account. It keeps wanting to send a code to the phone number of the account, but iPads are...

Voicemail

I am supposed to receive a temporary pin for my voice mail but it does not appears in by messages

Billing - How to Remove a Credit Card as a Registered Payment Method?

How do I remove a credit card as a registered payment method?My kid keeps going over on data and my card is being automatically charged. I tried unsubscribing to the service, but my card keeps getting billed regardless every time the kid goes over on...

Resolved! Voicemail Number Not Set

Hello,I recently switching phones and when I try to access my voicemail, it says the number is not set. Checked a few threads and looks like I need to get in touch with @CS_AgentHoping someone can help.Thanks!Kevin

Number on bill not recognized

I get numerous I going and outgoing calls on my usage page from xxxxxxxxxxxx. I do not know this number and have never actually been connected to it

S24 VoLTE enabled?

Hello,I was wondering if the S24 is VoLTE enabled by Public. If so, does the VoLTE list in the article ever get updated? https://publicmobile.ca/en/on/get-help/articles/volteSeems the highest Samsung is the S23.Thanks!

Resolved! Receiving calls and texts don't work

Hello, I just switched from Virgin mobile to Public mobile. I have been able to use data and send calls, but I am not receiving calls or messages, nor can i send messages. Please help.

Hi, I changed the payment and now my number is not there on my account.

When I login its leading me to the activation page to choose a new number

USA three days

Why did you cut my services off after I paid 15 dollars for a week of usa roaming

Resolved! $15 bill credit

Hi,Does anyone know how do I credit my bill with $15? I used to be able to do it from the rewards page but cant seem to access it anymore. I can only see US roaming under add-ons. Thanks

Resolved! Refer a friend

Hi there , I promoted a friend today, why is it not showing?Janelle

Resolved! My referral was not honored

I signed up with the referral code and upon signing an up when it switched me to the app to transfer my number it disregarded my referral code and never gave you the discount and I'm wondering why this is and how I can get my discount applied to my m...

Resolved! Suddenly it becomes SOS only at around 3pm EST

I am using eSIM. It is working fine.But suddenly at around 3pm EST, it becomes SOS only.I didn't do anything to change the setting so I am not sure what the problem is.I tried to do all the tricks including restarting my iphone, resetting APN, turnin...

Is fossibot android phone compitable

SIM -> eSIM (without changing phone number)

I'm currently abroad and I want to buy a phone here that only supports eSIM. In Canada, I've been using a physical SIM card from your company since 2019, and I don't want to change my phone number. Is it possible to transfer my phone number to the eS...

My Samsung phone is not eSIM compatible and my credit card has already been charged

Tonight, I attempted to switch over to Public Movile from my current provider. I downloaded the Public a mobile App, entered my credit card information, my credit card was charged and now it is saying my Samsung s22 ultra is not eSIM compatible. I wa...

Error on Activation/Signup

Hello All,So while trying to sign up I've got the "Subscription not Activated" error and it said to contact support. I sent a message to CS and through the chat they were apologetic but ultimately said they can do nothing except offer to get me a phy...

New phone, how to switch over eSIM

Hi , i recently purchased a new phone today and have a public mobile plan with a eSIM active. How do i put my eSIM on my new phone from my old one? Switching from iPhone to samsung.

Resolved! I can't connect a sim because I tried to connect e-sim previously

Hi, please help to connect a regular sim and activate the service. I payed for the service and bought an 2-sim (for 0) and then it turned out that e-sim is not compatible with my phone, so I bought a regular sim but it does not have an option how to ...

Points

Just wondering what is the point of the points if none of the rewards benefit us? We don't use all the data in our plan now and already have long distance 路‍

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