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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

subscription and paymant

My subscription recently ended. My credit card had a good expiration date, and I paid well by automatic transfer every month, but I don't understand why this happened. I tried to pay my bills manually on the homepage, but I keep getting errors. I als...

Re: Phone call ended immediately

I have the same issue and so does my wife??

Why Cant I change my plan to a lower plan?

Why cant I change my current plan which is at 30 to the 19 dollar plan??? It doesn't even show me in my account??? All it shows is the other plans starting at 30???

I have 2 accounts, problem logging into second

I have had a public account for quite a while. Got my wife's phone ported over to public in March. I'm using the same credit card for both. Con only log in to the original account, (both app and online). I changed to new credit card on this app but w...

Cannot login with OTP

Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to.

New Subscriber Issue w eSIM

I got a new plan and number along w an eSIM for my new Pixel 9. The eSIM looks like it downloaded and set up correctly but I can't receive or make any calls/sms msgs. I also can't log into my account because it tries to send a code to my new number v...

Payment failed

Cannot process payment, my subscription is paused. Have tried numerous different cards, all of which say "Sorry, we're not able to process your payment at this time. Please try again later."Out of cell service right now this is infuriating.

Log in

I can’t use my data and can’t log in to my account.

E-Sim Transfer under 15 days.

If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5? I bought a new phone under 3 days after getting a new e-sim for my current phone.

Trying to transfer number from pc mobile having trouble

I’m trying to transfer my number from Pc mobile but now I can only call out. I can’t receive text or receive calls. Can I please get some help

Where to find top-up vouchers in Halifax, NS?

I’m currently visiting Halifax from Ontario and I need to top up my phone. I usually top up my phone with my credit card but I’d like to top up early with a voucher. I was wondering if anybody knows the best place to purchase a Public Mobile top-up v...

Transfer phone number and unable to receive calls and SMS

I've transferred phone number from Chatr to Public Mobile. Have not received the prompts in the Public Mobile app to complete the transfer. My phone not receiving calls or SMS.

Request for Refund and Assistance with Account Activation

Hello,I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. S...

Phone call ended immediately

when my phone is called, it rings and displays the associated on-screen prompt to answer/decline the call, but when I answer it, the call immediately ends. I tried everything except for the factory reset but none worked. Any suggestions? Thanks.

Subscription Not Activating

Ive recently tried to switch to public mobile, and it says the payment went through for the subscription plan on my computer, but when I try to log into my public app on my phone to transfer my number after following all the steps, it gets stuck on s...

Unable to log in to my account

Hi my name is Tushar and I am using public mobile connection for a long period. But from last few days I am unable to log in to my account through public mobile app. Whenever I am trying it's directing me to take a new subscription or purchase a new ...

MMS messaging requires your phone number

just signed up and keep getting the message “MMS messaging requires your phone number” not sure how to fix this

Mobile data

Hi I just switched my SIM card to my new phone but the mobile data is not working.What do I do? edited by computergeek541: changed category label (discussion is unrelated to discussion about Community)

Fraud ALERT

My bank got me to cancel my credit cards due to fraud. New credit cards should come by July 16th. How do I notify public Mobile of this because they're asking for a payment today of July 12th.

Account Activation

I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

CS_Agent

This is a very frustrating loop. I will defeintley disconnect from your service after this. Which I technically can't do right now!My phone is ruined. So I bought a new phone. But in order to connect to my public mobile account, and activate my eSim ...

Mfa code gets sent to a different number

I had complications with my account. Ling story short the mfa code gets sent to my mom's number instead of mine so I always request for the code to be emailed. How can I get the code to be sent to my phone?

Resolved! Roaming

My cell phone says I’m roaming in the US but I’m not. I am in Canada. How can I be sure I do not get charged roaming fees?

travelling abroad

If I travel abroad should I change something in my settings

us & mexico coverage

Hi there,How do I activate or have services when I am in the US ( Data especially) ?

I need a help to cancel my current plan and return to my previous one .

I need to cancel my current plan and return to my previous one .I asked to cancel the offer on 2025 Jun28.: a 4G 20GB plan for only $27/month.But no one helped me to cancel it. Until today 2025 Jul 12..

I need my puk number

I can't really do anything else to explain to my phone service not working

USA calling is not working

I just landed in Seattle, in the US for the first time since I've had public mobile. I am paying for Canada-US-Mexico coverage and I cannot get any connection here at all. I tried to call my family to pick me up and the call didn't connect, it didn't...

Can not make payment because can't update my card

For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...

Having problems with poring

I am trying to port a number over to Public Mobile. Data is working and calling out is working but either calling in nor SMS works. I am not sure how to resolve. I cannot log into the app as I need to receive an SMS with a code but that is not com...

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