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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Husband’s phone

His phone was stolen. Have a new phone and SIM card installed. His log in wants to send code but I can’t receive the code because his email address has changed. I am stuck and frustrated

lost access to my account

Hello I lost access to my account and my email and my esim was deleted could i please get a link for a support person to confirm my identity and change my log in details and change my sim

Inconsistent service in Thunder Bay

For the last week or so, my data has had periods (1-3 or 4 hours) of complete outage. Pages won't load, can't stream a song on spotify, can't even send an iMessage. I've tried switching to LTE only, but no luck. Is there some reason for this? How do ...

Does PB only offers prepaid plans?

Resolved! Referral reward Not Showing

Yesterday (June 1, 2025) a family member used my referral code, which was accepted, to subscribe to a plan. But he did not get any discount, nor did I get any reward. My Referrals is showing "Since joining Public Points, you've earned 0 Points from r...

Update Credit card information on my husbands account.

My husbands credit card info has expired and he cannot log in to the Public Mobile account. He doesn't know what email he used so we reset both the email and password but it is not recognizing him.

Resolved! Two phone numbers in an iPhone SE using a SIM and eSIM

I have an iPhone SE and was with Rogers.In January, I added a second phone number for my home business using Public and added an eSIM for my new business number. It all went well so I decided that after a trail period I’d look into moving my personal...

Unlimited data gone??

Signed up for a plan that said it had unlimited data...but when I look on my subscription it says I have 100g data? Did they cap the unlimited plan I signed up for??

NO customer appreciation since telus took over??

The great thing about public mobile was that it rewarded its longterm customers! Unlike the other phone/cable companies that gave the great deals to NEW customers only! Now that telus has taken over another company that has stopped. The "GREAT DEALS"...

Resolved! New subscriber and RCS group chats are not working

Hi! I am a new subscriber with a Google pixel 6. Moved over from Telus. My RCS group chats worked fine with telus. Now it says they are currently unavailable and to turn on the RCS option, but when I go into settings it says it's not supported..I hav...

My account

I can't see info about account keep saying new subscription

Calling from US to Canada

Just wondering if anyone has had trouble calling from the US back into Canada? Not sure if it's just my phone being too old (Samsung A20 Android 11). When I go into my settings, connections, mobile networks I don't see VoLTE. Even when I was in the U...

How to port from Telnyx VOIP to Public Mobile?

I am currently using a VOIP phone under Telnyx which has my personal number. I want to port it to Public mobile, is this possible?

Resolved! My history shows that I made lengthy calls that I never made

I have two problems:1. My account history shows that I made a couple of calls, one of them 48 minutes, that I did not make. It's to area code 226. I don't have nayone in my phone book with area code 226. The history shows that I called at 1:54 in the...

Call Connect Delay

Whenever I receive a voice call there is a delay of 5 to 10 seconds for the other caller to hear me. I have a pixel6 and everything is up to date, I looked at postings of other people having the same issue and reset my network, etc. Nothing seems t...

Resolved! How to transfer current eSIM and phone number from current iPhone 11 to new iphone 16 pro

Please help! I can’t figure out how to do this without losing my current number / plan! A step by step guide would be great

SIM card

Hi! I have a problem when I put my SIM card into another phone it keeps "searching" when I put SIM card back into my old phone it works perfectly. The phone has been completely reset , I have reset the network settings and powered down. I don't know...

Activation

I signed up 10 days ago but still no phone service. When I try to sign on to My Account it sends me a 6 digit code but as my phone says " Mobile network not available " I cannot receive it. Therefore I cannot contact PB as my phone does not work....

Re: Change Subscription Plans are much better than New Activation Plans.

Hi I have been PM for years. All of a sudden I am receiving "my subscription is on hold!" no idea why all of a sudden. Anyway went in to pay my $25. for 1GB and for some odd reason it would not accept payment. I did look for cheaper options as saw...

Re: Something went wrong with activation

I have the same problem. After I entered all my payment information, and sumit, it kept saying "something went wrong".

Voice-mail-get busy signal when calling my phone. No voice-mail message

can't fill in alternative phone number in app

Hi there,I'm trying to transfer my phone number in the app. After filling in the phone number and account number for my current Videotron plan, I try to scroll down to fill in the "alternative phone number" but it won't let me scroll down.Is this a p...

E sim to sim number port

I need to put my eSIM number on to my SIM card as I have a new phone and need to keep my number? How do I do this

please call me need assistant thank you

hi am trying to get a hold of public mobile as i need help activating a new account using a voucher please contact me

trying to get into account to make changes

Would like to get into my son's account to make changes but we can't seem to figure out what email is set up with his phone number.I'd like to increase his plan but can't get in to make any changesThe email we thought it was doesn't get any notices s...

CS_Agent

Hi there. Can I get a CS_agent to get in contact with me??

Resolved! Never got 5G coverage with 5G plan subscription

I am subscribing to a 5G plan, and my phone supports 5G, but I never got 5G on my phone even inside big cities such as Vancouver and Calgary when I travelled through BC, AB, SK, and MB. It's always shown as LTE or LTE+. Do I need to do any setting to...

lost my number - Subscriptions

I lost my number as I forgot to pay for my subscription. Can you please reactivate it so I can pay and get my number back. Please reply if any detail is required. Thanks.

Resolved! Phone data

Hi guys I recently bought a ulephone armor 21 and went about doing all the transfers went out and saw that my data inst working on my phone I've tried everything in the setting to make it work but nothing does wich makes me think it's the SIM card. A...

Someone is using my cell phone number and sending texts in my name

My husband is constantly getting texts from my cell phone number but it's not me. How do I get help ???

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