Community

Porting number from Rogers to PM worked... sort of

I was helping my neighbor set up a new account with Public Mobile. Using the info available here, we inserted the pm simcard, and downloaded the pm app and activated his account with a new number without issue. I told him, just to be on the safe side...

how to change credit card

Looking for a telephone number to assist activation

Samsung Galaxy S25 Satellite SOS Functionality

Hi PM'er's, just ordered a S25 and I'm curious if the SOS feature will work via satellite. I understand it seems like it works fine on the iPhone, but the Samsung supposedly runs on a totally different network. I know Telus has a partnership with Sky...

Please set up call forwarding remotely (outside Canada)

Hello,I’m currently outside Canada and can’t access my Public Mobile phone. I need to set up unconditional call forwarding to a Canadian number while I’m abroad.Could a CS_Agent please contact me via private message so I can share the details securel...

Account

How do I find my account number?

Data Usage

How does Data usage work?  When I look at usage breakdown the times showing that I used data are overnight when I am sleeping, not on phone using data.  And most times when I could actually  be on the phone I would be connected to the internet at hom...

Account cancellation

Hi im trying to cancel my account as im now currently overseas, its asking to verify my phone number with OTP however im not receiving any  overseas. Pls assist asap.

Changing to eSIM

I'm a long time public mobile user and I'm currently using a physical SIM but I would like to change to an eSIM. My current phone is a Pixel 7XL which I understand supports this.How do I go about changing to an eSIM?

SIM Card not received

I haven't gotten my SIM card since I paid and order it.Any idea what the problem is? edited by computergeek541:  changed category label and the discussion isn't related to Community

Phone not working

My friend changed his plan today and now he has NO service at all. Please advise.

trouble logging in

I don't receive the pass code to my txt / phone to log in not sure where it is going?

Cell phone number is not working

Hi, Please help in fixing the problem. Thanks.

Sim card

No sim card detected even though i have one in phone.This keeps happening off and on.  Will sit for an hr and come on then work for 10 minutes and shut offsayin no card. I have tried putting card in to other phones and it says same.  no card detected...

Phone number didn't port bell did not receive the porting notification

Online portal not loading...

Roaming in the US at the moment, package expired, went to renew it yesterday, was pretty certain I had done the 3GB talk text package but this morning, no talk or text possible. So I went to log in to see if this was my muck up or theirs - perhaps I ...

5g

Hello i have a 5g plan and in 5g area but lte and above only has 2 bars whereas if i switch to 3g i can full bars. Lte and 5g unusable. Tried new sim (esim) and all the other stuff on the support boards. Use an iphone 12

how to reactivate account due to non-payment

Phone was cut off due to a credit card error, calling *611, says cannot use, to due it being a non existing number, even though it prompts me to use it to update the missed payment..So phone cannot call *611. 

Esim not working

Transfered from koodoo a few weeks ago but text wasn’t working tried to fix it but now number is inactive. Need help 

New number setup

 I am setting up a new account and would like an old number from outside Public.I do not have current access to the old number. But the number comes up as not in service. is PM able to assist with number?

I can call others but they can’t call me back

Someone attempted to call me today it says number out of service but when I called them it worked fine. How can I fix this?

Need help to transfer my phone after activation

I tried to transfer my phone number during activation, but it failed. Now I need to transfer after activation and still failing. 

App Login

How do y'all login and activate the e-sim once you've chosen your plan? It told me that I need to login on the app to activate it, but my app login isn't working, look for someone that can help, would be greatly appreciated, thx

video calling

video calling icon grayed out. cannot make video calls

subscription and paymant

My subscription recently ended. My credit card had a good expiration date, and I paid well by automatic transfer every month, but I don't understand why this happened. I tried to pay my bills manually on the homepage, but I keep getting errors. I als...