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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1882 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42009 Views
  • 185 replies
  • 29 Bravos

Resolved! Bell number transfer

I have three numbers on my bell account and only one is transferring to PM.  I can not cancel my bell account. How do I transfer one number only? 

Michelle651 by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Re: Credit card

how do I change visa number for payment 

VJR by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 1 Bravos

Resolved! Landline Phone Number Transfer

Iam trying to move my home phones landline number to a public mobile sim in a cellphone. When I try to sign in with the account it says it's sending a confirmation pin to the number which is still a landline. How do I get the pin to sign in to public...

Tim88 by Great Neighbour / Super Voisin
  • 639 Views
  • 5 replies
  • 1 Bravos

Pegg

I lost my SIM card and switched to another number and provider. Will my account be deactivated? I don't want to use this number anymore. And unfortunately I don't have any access to the account to do it myself.

Data add-ons expiry

Why cant I buy data add ons with no expiry anymore?  The whole reason I switched to Public Mobile was that I could have a bank of data when I used more in a month and now, it expires in 30 days!  I was not happy with the forced switch to the new poin...

savoiefaire by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

addon

I used points to purchase what I thought was added data for CanadaTurns out it is 1 G data for the USA. I don't need the USA I need Canada

a86100 by Good Citizen / Bon Citoyen
  • 207 Views
  • 2 replies
  • 0 Bravos

Resolved! has my account been deactivated?

I recently ported my number to another provider and when accessing my public account it doesn't display any information including the option to remove my credit card. I am concern the charges will continue. Does anyone know if the service gets automa...

Allie5 by Great Neighbour / Super Voisin
  • 425 Views
  • 3 replies
  • 1 Bravos

Unable to redeem rewards

I am unable to redeem rewards because the rewards website says that my plan is expired. I renewed my plan on September 11 after the initial charge failed due to my card details changing. I have service and the main account website does not show any i...

mm991 by Great Neighbour / Super Voisin
  • 581 Views
  • 9 replies
  • 0 Bravos

Payment

I made a payment but my data hasn’t reset yet? Can anyone relate to my issues?

P1311 by Good Citizen / Bon Citoyen
  • 223 Views
  • 2 replies
  • 0 Bravos

Resolved! Referral bonus used for add-ons

Hey guys, Quick question - A person (friend of mine) wanted to join PM, her query was she wanted to have 750 mins of IND and PAK calling from Addons, so can she use the referral bonus of $10 (which she will get), to get the add on or the 5 points add...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 527 Views
  • 7 replies
  • 0 Bravos

Changing private info for payment

I have tried to reset my password several times my account will close because my visa has changed.  Your system is very very bad. My husband had the same problem so I am getting him an account with a different service and it looks like I might be doi...

Katie-65 by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

Dropping calls

While out and talking to my wife our calls get dropped fairly regularly. I wonder if my SIM card is getting old and causing this problem. 

ICM by Great Neighbour / Super Voisin
  • 408 Views
  • 4 replies
  • 0 Bravos

4 digit pin

I forgot my 4 digit pin . When i call *611 i cannot continue. What should i do? thanks

Ghazall by Good Citizen / Bon Citoyen
  • 208 Views
  • 2 replies
  • 0 Bravos

Resolved! missing rewards

I subscribed the mobile service using a referral code but have not received the reward. My friend contacted Public Mobile and asked for my phone number. The friend mentioned that I have to contact Public Mobile. I tried to submit a ticket on the issu...

yanyee by Great Neighbour / Super Voisin
  • 249 Views
  • 2 replies
  • 0 Bravos

receiving and sending sms, texts

Over the past few months I have increasing problems receiving and sending sms, mms texts.  Am I supposed to be able to send messages to any cell phone and receive a response?  I am confused with different platforms, Messaging, Messenger, Messages? Do...

lkelly2 by Great Neighbour / Super Voisin
  • 447 Views
  • 2 replies
  • 0 Bravos

Credit card

How do I update my new credit card info for my auto payment plan?

RGonzo by Great Neighbour / Super Voisin
  • 364 Views
  • 6 replies
  • 0 Bravos

Resolved! Support

How do I get in contact with a support agent? I am having troubles logging in and paying my bill

Lcws by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Travelling in France

My son will be travelling in France.  Are there any plans that include texting in France?  Or will he need to use What's App or something similar when connected to wifi? 

Resolved! eSIM Download

I recently bought an eSIM adapter to use in my non-eSIM Moto g Stylus 5g. The adapter comes with its own app to install eSIMs. I've installed the adapter and everything shows as compatible.When I try to buy an eSIM, PM tells me that my device in inco...

CannonSt by Good Citizen / Bon Citoyen
  • 369 Views
  • 3 replies
  • 0 Bravos

Transferring number is invalid

Hello, when I Enter the phone number to transfer to Public Mobile, it shows a message said my phone number is invalid. Can someone help me?

Susan3268 by Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Add on data not working

Hi,I redeemed 3gb data for 15days for 15credits. It's been more than 2days and my data is not working.  

Zoyakhan1 by Great Neighbour / Super Voisin
  • 380 Views
  • 5 replies
  • 0 Bravos

Autopay failure and cancelling plan

My autopay did not work today and my service was cut off while I was out. I was not in reach of wifi and I was stranded with no phone. I wasn’t able to check my account or banking. When I finally got home I saw there was no issue with my bank. There ...

Jennaelilly by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos
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