subscription

[joseph1965]

I just signed up with Public 6 days ago.   Paid for the first month and an esim on April 12th.    Now 6 days later I'm getting messages on my portal saying that my subscription is "on hold due to the expiration of my subscription".    They're saying I have to  pay for another month.   Some of my phone calls are going through and others aren't.  My mobile data is working.  Anyone else ever have this problem?   

[hTideGnow]

HI @joseph1965 

no worries, I don't think you have to pay again, probably just some system glitch.  But we are just customers here, you need PM support agent to sort it out.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage