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completing reister

r-w-m
Great Neighbour / Super Voisin

I have data but no phone service after completing setting up phone. it says i am not registered

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @r-w-m 

are you porting in the phone number?  

Please make sure your old sim card is removed (or if esim, please disable it).  Then check if PM sim is enabled and set as Primary

next, reboot phone and click Reset network settings.  You should see the phone showing connected to Public Mobile.  Test again

slusagm
Mayor / Maire

make sure you removed any old sim card or disable old esim.  The Reboot phone and Reset network settings

 

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