Data usage

[twins]

For the subscription cycle March 22-April 21/26, I have no data left.

I checked usage and the numbers are much, much too high. 

This happened previously and took some time to resolve, but it was eventually corrected.

Could I trouble you to look into this once again.

I have pictures of the data usage if they are needed or would be of any help.

Kindest regards,

Arthur and Lynne Kuntz

edited by computergeek541: changed category (discussion isn't related to Community)

[hTideGnow]

hi @MnMs 

ask PM agent to confirm, show them what you see

Please submit them a ticket

[MnMs]

If the PM data is right, I'm extra confused.   My dashboard says I've used 20g of my 20g limit,  with 2 weeks left to go in my cycle.   But when I look at the usage reports,  and add up all the GB & MB daily use (I'm presuming the 2 entries each day represents sent vs received) , I'm at 7.43 gb... counting the day before my cycle starts,  just in case,  which was 1.38g.  If I also round any MB usage up to the next whole MB per day, I only hit 7.45 gb

And of course my data doesn't work, so I'm not sure what's going on or how to get it fixed

[twins]

Thanks so much for your advice and suggestions. 

[hTideGnow · Accepted solution]

HI @twins 

how you got it resolved? did you ask PM support agent?  we are just customers here, you will have to do the same as last time, ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

PM data tracking are usually correct.  You sure it is not a device problem?  If you are certain, ask PM to check and correct it once again

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage