Changed my sub to the 10 extra gigs of data for 2 years. DID NOT/HAVE NOT RECEIVED THE GIGS. SENT IN A TICKET/COMPLAINT. NO RESPONSE. CANT RETURN TO MY OLD SUBSCRIPTION.
Updated by Softech : Inappropriate comment removed as per Community Guidelines
To All who replied - thanks for you time. It said to change plans - of course I CANNOT go back because Pub Mob is not offering it anymore - surprise. surprise. I did it the day before my next billing cycle - didn't get the extra 10 gigs. Instructions did not say put it as an add on - said 10 extra gigs for 2 years on top of the 8 gigs with this new plan. Did not get it. Very disappointed. Shouldve stayed with my original cheaper plan. No customer service - just fellow customers answering questions - which is sweet and all but NOT what I expect as a paying customer - no matter my plan. Will not be recommending pub mob.
I also did the same. I use the promotional code in the subcription & add on tab. and hope it will work. Not changing the existing subcription plan.
To see your current regular plan detail as well as any add-ons (including latest Loyalty data), just log in to your account and see Usage Breakdown. You should be fine.
if you manually changed plans after receiving the 10 GB's Loyalty data...that data is gone. The loyalty data is a data add-on not a new plan. You still have your original plan...unless you manually changed plans. Use the app to log in to your account; look at Usage Breakdown to see current plan details as well as all add-ons.
