Hi, I changed the payment and now my number is not there on my account.
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07-31-2024 09:55 AM
When I login its leading me to the activation page to choose a new number
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My Account
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Payment
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Service
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07-31-2024 10:14 AM
you need PM to help you. I don't think you can use Chatbot to open ticket, so, just message PM here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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07-31-2024 10:10 AM
The Chat Bot still answers back on this bottom tab and when I call the current number I have says 1V1 the client you are trying to reach is not available.
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07-31-2024 10:08 AM
Try calling someone or texting and ask them it it's the right number. If not contact PM using the orange text bubble on the bottom right. Type in customers service agent
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07-31-2024 10:06 AM
I tried from the app and now I am on the website
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07-31-2024 10:04 AM
Phone is still working
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07-31-2024 10:03 AM
Possibly, its on the same email though and I ended up paying for the activation.
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07-31-2024 10:03 AM
@ERMathew did you try on the Public Mobile app? If yes, try logging on from the website as there may be caching issues.
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07-31-2024 10:02 AM
Is your phone still working?
Is it possible you opened a new account?
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07-31-2024 09:59 AM
Looks like I lost my old number too
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