Hi, I changed the payment and now my number is not there on my account.

[ERMathew]

When I login its leading me to the activation page to choose a new number

[slusagm]

you need PM to help you. I don't think you can use Chatbot to open ticket, so, just message PM here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ERMathew]

The Chat Bot still answers back on this bottom tab and when I call the current number I have says 1V1 the client you are trying to reach is not available.

[Rastin]

Try calling someone or texting and ask them it it's the right number. If not contact PM using the orange text bubble on the bottom right. Type in customers service agent

[ERMathew]

I tried from the app and now I am on the website 

[ERMathew]

Phone is still working

[ERMathew]

Possibly, its on the same email though and I ended up paying for the activation.

[eddieO]

@ERMathew did you try on the Public Mobile app? If yes, try logging on from the website as there may be caching issues.

[Rastin]

Is your phone still working?

Is it possible you opened a new account?

[ERMathew]

Looks like I lost my old number too