2 hours ago
Hello, I just switched from Virgin mobile to Public mobile. I have been able to use data and send calls, but I am not receiving calls or messages, nor can i send messages. Please help.
45m ago - last edited 44m ago
Did you reply to the text from Virgin with YES confirming you are porting over to PM with the Virgin SIM in the phone? There will be a 90 minute window for you to reply or porting will not be completed.
If you missed to reply to the text, contact the porting team.
2 hours ago - last edited 2 hours ago
@Not_Dan - Please check your Virgin SIM card to see if both are still active. If they are, please call this number I will send you in your Private Messages (Mailbox in the top right corner OR Under your profile picture in the top right corner)
Please check if your Virgin SIM has service
Also how about receiving SMS / Texts? Do they work?
2 hours ago - last edited 2 hours ago
@Not_Dan it sounds like the number porting process has not completed. How long have you been waiting? If it's been more than a few hours you should contact the CS_agent to see if there is something they can do on their end.
You can open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
2 hours ago
@Not_Dan first restart your phone. If it doesn't, sounds like an account setup error. You can use the chatbot or orange bubble to send a message to Public Mobile to fix.