[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Android 8.1.0 APN settings
I have an Asus Zenphone 4 with Android 8.1.0 and I am attempting to get my data package working and everything I have read has said that I need to change my APN settings to the PM specific settings but when I attempt to do that I am unable to add or ...
Paying my service IMPORTANT
Hi,Now that there is no longer a call centrer, it seems like I'm not able to pay my service. I tried to go on my self-serve account but I forget my password, but when i try to reset it this is what I see: ForgotPassword/OldPasswordNotValidContactAdmi...
Speed limit on 3G plans
Hi everyone, I thought the community might be interested in getting a definitive answer on this topic, so I traced one of my LTE data calls. Based on the Aggregate Maximum Bit Rate (AMBR) value provided by the Telus core network, the speed is limited...
Resolved! My US add on isn't working
In December, I purchased a 200 minute US talk and text add on because my existing US add on was running low. I can see that the purchase went through on my account. When I try to call the US, however, I have no minutes available. Any suggestions?
Porting ph
I just completed porting my phone from Lucky to PM. I got a text to complete SIM activation and provide Lucky acc#. The only # on the lucky app and my contract is my ph#. Is this ok. Will my ph # port to P M? The sim is showing a signal, but no text/...
Zenfone 5Z APN settings
I can't add a new APN or edit an existing one on my phone. What's going on? There is no "new" option and all the settings are greyed out when I try to edit an old APN.
Resolved! Credit in account plus upcoming rewards are greater than monthly plan cost - what happens?
Hi, I have a $25 credit (showing as available funds) in my account. From the recent refer-a-friend promo which is still running. I also have $27 of rewards (auto-pay, loyalty, referrals) showing. I have opted to change my plan on the next renewal da...
Trouble getting anwsers
Anyone having trouble getting any response from mods? I posted my responses and have received no feedback or answers. How do we go about refunds for funds spent on new accounts as the phone is good to go basd on bands used and it will not connect.
can not activate an account
can not activate an account - says my phone number not valid need help
Open Discussion - Public Mobile's Competitiveness - What Changes Would You Like To See?
Hello @Alan_K, @CS_Agent and the Public Mobile Community, I like Public Mobile but lately I do not find the company is being as innovative and competitive as they once where. A few months ago Fizz Mobile launched in Quebec and some parts of Ontario ...
The case for having online only
I am sure there are sad faces out there with the recent loss of call center support for legacy customers. More and more, the carriers are assigning the cost of support directly back to those who use it if they choose to not use the self serve option...
$10 off for 6 months
I upgraded my plan to take advantage of the $10 off for 6 months but I'm not receiving the $10 a month credit? What can I do?
Iphone users
My question is can Iphone users go with Public Mobile?
Resolved! Data Ran Out - Changed Plan & Made Payment - No new Data bucket showing
Hi, One account I have ran out of Data early. I'm trying to "renew" it, off-cycle, or change the cycle. I was asked to pay the amount 45.20$ in Ontario, for the 40 $ plan.I choose Change Plan, and picked the plan - changing it immediately (I'm alread...
Resolved! First Name Last Name in Account Setup page
Hi Community, First time posting. Planning to port my SO from Freedom 2-3 days after activation.In the Account Setup page at https://activate.publicmobile.ca/ what First Name Last Name should I put ?My name, her name or doesn't matter ?I will be mana...
texting plan not working
I have recently bought a 20 dollar international texting plan and it says my plan is active yet whenever i send a text it will not be able to send or receive messages
Resolved! phone not recieving incoming calls, got a text from PM saying to go online, click contact us
phone not recieving incoming calls, got a text from PM saying to go online, click contact us, (i don't see that anywhere) says to fill out sim and activation form (thought I did that) any one could help would be appreciated
Phone number not activated for a week
Anyone experienced this ? It has almost been a week now and phone numbber is still not activated, cant get text, call and data.. Account is all setup but just no service displayed on phone. I am beginning to thinkk it is not a good idea to witch to ...
How is data used?
I just noticed that my new plan ($15) shows 5mb of data used within one even though I'm only using wifi. I was seeing similar depletion (although much smaller kb) on my add on data purchase prior to this. At this rate I could deplete 150 mb of data...
Resolved! Walmart refused to sell me a SIM card without activation
I simply wanted to buy a SIM card to perform my own online activation, but as the store employee was opening the cabinet, he asked me if it was for a new activation. I told him I just wanted the SIM card, and he apologized, re-locked the cabinet, and...
Porting from Petro Canada Mobile
I activated a new PM SIM today and tried to port my Petro Canada Mobile number over. The PM form asked for things like "account number" and "device number" none of which I had. I assumed the account number for my prepaid account was just my phone num...
My sim card needs a pin but the one i created didnt work during activation
When I activated my sim card the pin that I had created didnt unlock the sim. I need to have my sim pin changed so I can use the network. I found that i need a moderator to change it.
who else has deactivation/suspended/autopay??
how long has your service been down?has it been restored? if so how?this is going on day 3 and yes I've contacted the mods
Resolved! Invalid Public Mobile SIM Card
Hello, I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I t...
Can't get phone working
Hi there, *Edited to make more sense* Changing from Telus to PMActivation process completed with no errorsAccount showing Active in PM Self ServeWent through the Activation steps. Shows No SIM Card when phone screen locked (not provider locking phon...
how do I complete activation?
I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?Right now I can dial out but I do no...
Resolved! MCC
I have a credit card that offers cash back for recurring bill payments. Public Mobile is one of the bills I pay recurring every month.I noticed that I do not receive the full cash back amount.Contacted the card company and says that Public Mobile has...
Resolved! Phone number not available
Trying to send a private message to a mod about my number not being available suddenly. Any advice?
