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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to log into the app, no texts, no calls, no data

HiI transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded wi...

transfer number

I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.

Accès to data

I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing? is this how it will be forever, I’ve not had ser...

Payment Issue

Service put on hold today. I replaced my credit card weeks ago (due to fraud activity) have new card with same company. PM app will not allow new information to be saved....therefore service remains on hold....I cannot do anymore from my end?? All e...

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?

CANADA-US 5G 50GB FOR $34/MO , I am Ontario residents, could I have this plan?Or this plan is for Quebec residents only and intended for use in Quebec?

locked out

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Resolved! Does the US Roaming Add-Ons work ok?

Planning a trip to the USA soon. Looking for reviews on how well the US Add-Ons were? Specifically the data.Thanks.

US roaming add-on data talk text

I have a 3G subscription with Public Mobile. If I purchase a US add-on for data, talk, text will these work in the states (NYC)? Does the "3G shutdown" of 2022 interrupt service with my 3G subscription?

Data and texting not working after ported

I have contacted the porting team, they said my porting was completed. I was able to make/received call but the text messages and data doesn’t work. I’m using esim

Why can i not reach a chat agent - payment taken subscription not activated

My phone is stuck in a not activated loop. Payment has been taken but phone activation failed. I have reloaded the app, can sign in but immediately get “subscription not activated “. On my phone the “get support” leads to a death loop of log in log...

Resolved! SUBSCRIPTION question

If I change a subscription plan, is it for life long or just for 90 days ? Thank you !

Subscription

I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.

Resolved! SMS Not working

I switched my account to Public two days ago. Transferred my number. Data and voice work fine. But texting is not working. I see many people asking this. BUT no replies. What gives!

Let's complete your activation error

I tried submitting a support message a few days ago and haven't hear back.When I log in, I see a page that says LET’S COMPLETE YOUR ACTIVATION.Resume Activation | Go to Login PageWhen I click on "Resume Activation" it redirects me to a screen whi...

International travel

I am leaving for France tomorrow and can't seem to find a plan for traveling is there one or do I have to find something else

Resolved! Please help! Experience high frequent call drop.

Hi there,I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Please install your existing eSIM first before purchasing a new one.

I transferred my number from Koodo which didn't work in the app and said to contact an agent. Apparently no agents are ever available through chat so I somehow ended up private messaging one.The agent transferred my number away from Koodo but didn't ...

I’m not getting text

My phone number isn’t showing up I get calls but not able to send or receive text messages

Ported number and not working

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Resolved! Points System Disregarding Old Discounts

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch? Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for ...

US data didn't work

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

I can't receive any call

I can't receive any calls it go straight to mail box

APN Settings

After changing the APN settings - with the help of cs agent - the issue of group texts and images was fixed. About a month has passed and I'm experiencing the same thing again with group texting. Not sure yet about images. Has anyone else experienced...

transfer my old Telus phone # ,

Please this is taking too long

Sim card not recognize by the device

Hi everyone!My sim card is recognized by my phone.It was working perfectly and all the sudden I realized that I don't have any conctions to my phone. I have tried everything but didn't work Thanks in advance for any suggestions.

Billing

I am not new in town . I joined Public Mobile in 2020. What happened to my rewards. I'm being charged $28 instead of my usual $20.16. What is going on?

US roaming talk and text

i purchase add on for US roaming talk and text but did not purchase the data add on.I'll need to turn data roaming off when I enter US. Will the talk and text still work withdata roaming off? Thanks

Subscription cycle

HiI've new subscription signed on May 5th. Why I have to pay again? and my subscription start April 5?I don't understand.Please check my subscription cycle.Thanks

Resolved! Cannot log in to account

I have multiple subscriptions for my family and one subscription is not letting me log in. I do not have access to the original email and when i select " forgot email" it sends a sign in link to the email that i don't have access to!! how dumb is th...

Resolved! Not receiving calls

Hi, I am not able to receive calls or texts. Is this because my number is currently being ported? I am still able to call others, but I am not receiving anything.

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