Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wondering if this add on is working/not working and whether it is worth purchasing or not...
I can not make a call or receive. Would you please help. Thank you
I forgot my password so I initiated the password recovery steps, entered the validation code texted to me and then entered a new password. It was accepted, but each time I go back to log into the account with the new password it fails. Now it says...
I suspended my account for two months as I was out of the country. I reinstated my account. My profile says it is active. I can't phone outgoing, it says call ended. I can't receive calls, it goes straight to voice mail. I can't text. I have turned t...
5 days ago I joined PM ,I ported my number. I got the freedom mobile request to port number and said YES. I have LTE service but no cellular service I live 500 meters from a bell tower . I have turned off and on and remover the sim so many times , t...
sim card is puk locked, where do i get the sim cards puk.
I have been paying for 4G for months and still don’t have it
Hello, I am having following issue. Issue - Mobile Data, MMS isnt working. After coming back from other country my mobile data, mms stopped working, which is since 24th March 2023. I tried multiple options suggested over internet and public mobile co...
How do I put my pin Number on my phone
I don't have data all day today April 1, 2023. Does anyone know what happen or someone is also experiencing the same issue?
Account is up to date , can receive and send texts but calls come up as failed . Took sim card out tried in a different phone not able to make calls ? Did all the troubleshooting steps nothing worked , any help would be greatly appreciated !
I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail
I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense? Edit: thanks everyone for your r...
How do I top up with a voucher *611 don't work
HelloI'm going to Boston for 5 days and I've been reading posts about US roaming. It says: to manually select T-Mobile as the preferred network for the phone to work. Can someone explain how to do it, please?Also, have you had any recent experience w...
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions?
My new payment cycle began today. I've been at home on wifi and just got a message that 75% of my data is gone. When I look at my account, there have only been 2 calls received today. What gives?
I don’t know the email attached to my accoint
Hi All.I'm signing up for PM and my neighbour said that she was sent two SIM cards when she signed up. Can I use her extra one, or do I have to purchase one specific to my account?
Hi I just switched over from virgin I’m looking to have my number transfer over . Now long story short I canceled my old account with my provider and did not request a transfer and now the I got the request they have not sent me a verification to por...
how the hell do you cancel an account on here!?
I have had an active account for several years without issue but woke up this morning unable to make calls. I get an error message "call failed". I can not call for assistance. I was obliged to make this community account to look for information. I ...
I need to resend a request to port my phone number from my old provider to public mobile.I need a phone number to call to speak with someone from public mobile. I no longer have the SIM card for the old carrier
Existing customers....do you retain rewards (auto pay and years $ discount) if you change plans before renewal date?
My name is sxxxxx dxxxx and im trying to pay my phone bill. but im unable to use 611 and that's what im stuck on it keep's hanging up. and telling me to convert to sim Edit by Dunkman: removed personal information
This may have started on Wednesday 29th, but I'm having issues with sending or receiving image files on my Samsung A53. No issues for years, then I'm suddenly unable to send pics or open them, they show up as little "Tap to download" notifications an...
I am getting SIM card puk, I don’t have this and near did. I have submitted a ticket but no fix yet? Does someone know what to do
Is it possible to setup one acct. and buy multiple sim cards for tablets to be used for e-logs for a trucking company, and if so, what types of tablets are supported?
my plan says 100 minutes while the advertised plan says unlimited minutesfor the same pricewhy the difference ?
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