Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Payment was processed twice, but I can't see any subscriptions on my account, and it's still asking to continue activating on my account. Sim is not activated as well.
Hello new activation, requesting number port clearly failed as it's been 6 hours.Unable to log in and do anything as I can't receive or send text messages or calls. So don't receive the text with code to confirm identity. Likely didn't receive the te...
I purchased the US Roaming with 3GB data Add-on this morning. I’m now in the US and have able send and receive texts, but calls to Canada are failing. I’m using an iPhone 6s with the latest iOS. Roaming is turned on and I have 5 bars on the T-Mobile ...
Hi CommunityWhat I just learned is that Public Mobile does not support industry plain and simple - because it is a standard.Just because a user may have a 4G compatible phone - purchased in Canada, marketed to Canadian citizens - on an official compa...
Hi, I'm wondering if the phone plan can can be used in the US and Canada. I live in both countries and go back and forth for school or work reasons. I was wondering if this plan can call, text and the data can be used within both countries seamlessly...
Why is it my last bill I had to pay nine dollars more than previous months . I know you’ve changed your loyalty, but this is highway robbery. It shouldn’t go up that much in one month.
I am currently on a 90-day subscription with auto-pay and receives $2 off each month. With the new point system, is there a matching reward system with the 90-day subscription with auto-pay rewards ?I assume PM keeps all customers previously enrolle...
I can no longer access my account despite already having a subscription. I want to change my credit card but the website and the app is asking me to select a new subscription when I already have one. When I tried to select a new subscription just to ...
I wish PM would put a notice like "Ends May 16" before removing a subscription plan from a member's account.The $15 4G 0GB plan and the $29 4G 40GB plan suddenly disappeared today without warning from our accounts. I think many people were contemplat...
I have account with Canada and US , what must I do to get US service once I am in US ? Do I need to change to roaming ? what carrier do I set to ? Thanks
I have traveled to the US for work purposes and moved my plan to a $15 plan that doesn't have US calling. However, I was under the impression that I could receive calls from the US. Right now if I call my number, I get a message that the subscriber i...
I joined Public Mobile a few years ago because of the pricing. I knew of the rewards program was coming but the info on it was very vague. I was shocked today to see that my monthly charge has gone up to $25+tax and I have a whole 5 points. I'm very ...
