Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot get into my account to upgrade my plan. I get into the first page where It says Welcome with my name. But when i try to add a plan it asks me to register. I have been with public mobile for a few years.
Ordered 10 days ago for $34/20G but never received a sim card. It may take another week or so. Now how do I change the plan to today's black Friday Plan. Can I order another subscription and get refund for the order I made 10 days ago?
Signed up this morning, received email that all is good. Phone is still showing "unregistered sim". Tried removing and re-inserting sim. No change. No service. Restarted the phone several times. No change. No service. Very frustrated. Public Mobile a...
Hi, I can't access my account through the app or the website. I got through the login process and get stuck on the loading screen. Is this a me issue or an everyone issue? Ive tried closing everything and reopening it, but no luck.
I'm a PM customer, please guide me how I 'refer a friend 'I have a code on the app for it. But apologies in advance just need the steps.Thank you 'all'Brian
Public Moble should upgrade all recently subscribed $34 5g 20gb accounts to 40gb behind the scene so we don't have to change it online at the same day. If you promote the 20gb as Black Friday sale earlier and then raise it to 40gb today, you should h...
Hi there,Trying to get my wife onto Public Mobile and having a really difficult time getting her activated on an e-SIM. There have been error messages all the way through the process, and now we are stuck, which is why I'm posting this from my accoun...
I just signed up for plan $34/20G on Nov 11th, can I change it to $34/40G? How many times will the monthly fee be deducted? Thank you.
If I buy the 20GB at 5G speed, what speed will be considered the reduced speed after the 250 mb? I would think that all 20gb would be at 5 G. thanks
Hello SupportFor about 48 hours I am no longer able to place outgoing calls, receiving an auto message saying 7B1, your phone is not activated ...".I am able to get incoming calls, SMS service is working both ways, and access to PM data network is al...
Its coming up on the 3rd month, and I still can't login to the website to pay my bill. Yes I tried delete cookies, I even tried all the different browsers no extensions, I tried different ISPs. This is getting frustrating that I have to contact suppo...
Would like to please cancel and get refund as I have been trying get some help to swap eSIM to a physical SIM and it seems no one is responsive enough. May I please get my refund back. Thank you
cannot login to cancel. Eversafe is stuck loading
I juts switched to PM days before with the plan of 34 bucks for 20 GB...I m looking for black friday 34 fpr 40 GB plan match....and I just saw it in my account and I was trying to chang it, but PM crash the system and removed it from my account when ...
I got a new iPhone today and I wasn't able to transfer the eSIM over. As I understand, I need to create a new eSIM for the new phone, however the app seems to be broken and I can't access anything to start the process. Any pointers?
Anyone else experiencing that the self serve keeps loading both desktop and app or is it just me?
I have installed esim in my phone and ported the number from rogers to public. Outgoing is working but incoming call and texts are not working. Please help
I signed up as a new customer and tried to port my number over, only for the app to hang up. Whenever I try to log in to the app, it just says subscription not activated.
i have been tried two hours to switch my plan to black friday deal no success, please help me
Hi,I'm trying to port my number from Koodo. It says I need to select a new number and then change to my old number in your help docs. Can someone help me do this? Your live chat is broken.
Hi, I'm porting my number over from fido and am having trouble activating my eSim. Checked my fido account and it's now canceled but everytime I try to activate this account its giving me an error.
I am new to public mobile. My friend helped me get set up. We created my account and I entered my credit card information so I could activate my sim card and phone (brand new phone with no previous number associated with it). Unfortunately we could n...
I try to activate my account through app, it shows "contact us". Then I went to the website, the Chatbot told me to submit a ticket, however, the ticket submission website is not working as well.......
Hi,I just signed up for the 5G 40GB for $34/Mo and eventually got to transferring my phone number part. The first time I tried I got an error. The second time I tried, the system reported the phone number is invalid. Not sure what to do next.Thanks.
I imagine a lot of you are having the same issue. I already upgraded all of my 6 accounts to the $34, 20 gigabyte plan back on November 15. However, as many of you may know, they upped it now to 40 gigs for $34. I've been trying for more than an hour...
Im seeing a $29 10GB 4G plan on the plans page....
I am new to Public Mobile, just subscribed to the Canada-US plan. During my subscription, there was no option to choose esim, therefore I paid for the physical sim option thinking I could change it during activation. However, now I am stuck with phys...
I can get on the community page but can not get in my account page I found a better deal and I’m not sure what happened is anybody else having issues
I can’t get the app to work which means I can’t get my sims card activated! Can someone please help. I just got the sims cards today.
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