Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent Where is the tab to add funds?
Hello, I need help regarding call forwarding. I have forwarded calls coming to my public mobile to Fongo. I then left canada and the call forwarding was working well while I'm out of canada. Now, I noticed that the call forwarding is not working and ...
I was on vacation in France and calling / messaging was disabled.Is this a normal thing? Do I need an add-on to have it working outside Canada?Thank you.
My old number isn't migrating
I’m in the US and have prepaid for time and text add on and it’s not working
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey, Why am I required to change Nickname? Can I have my old Nickname back?
While activating my esim failed. talked to a customer service agent and they told me to go in store. In store says to contact a customer service agent because public mobile is self serve. asked for a refund on the esim and was told that there were no...
I'm going to the States tomorrow and am looking to purchase an add-on package. Once I've paid, when does the coverage take effect? Is it immediate or can I specify a date (i.e.: tomorrow)?
My wife cannot receive or make calls or texts. My call to her said I do not have USA roaming. We are side by side in the same room in Ontario, what is going on?
Hi. I've been on Public Mobile for about a week, after having been on Koodo for several years. I had Visual Voicemail on Koodo for a while but turned it off to save money several months ago. Everything is working well except for one thing.On PM on ...
I am having issues with my received calls actually connecting. I am told that they are getting a busy signal when they call. Not even sending them to voice mail. They will hang up and try again but will get the busy signal again. I am in areas that s...
Got charged twice for the same payment. How/when do I get refunded for that?
Last December I prepaid my account for the equivalent of 12 months plus taxes. When I go to my account, it says that my subscription runs out next month which is only 7 months after I paid for 12 months. The system has also said that I have only $15 ...
Previously in several spots here in Vancouver Island I am unable to use my PM Data which means there is no service via closest towers.. Tjis is a minor inconvenience. But I trip planning heading out via the southern route across the Canadian prairie...
Hello,I'm hoping someone is able to answer the following question. I'm thinking of changing plans to one that is on promo. The promo ends before the end of my cycle. If I choose for the plan to take affect when my cycle renews do I still get the prom...
I found a “thread” with the same question that was very dated. This question was asked many times but there appears to be no answers??
I have been overcharged twice and and requested a plan change that was incorrectly taken as an add-on
My account says I'm out of data. 15 gb. In my usage it does not add up.I have not used 15 gb of data.Please help me restore my data.This has happend for three months in a row.
I try to activate a new account, but I couldn’t proceed payment. I tried with different credit cards, but still not working. It says payment failed. Try again or try a different method of payment. Don’t know what to do. Can anyone help with that?
Will i be embursed for double charges and the fact that it didn't kick in until 2 days later.I paid 15 bucks on June 9th and then 30 bucks on the 10th.
Migrated two accounts. Service was really bad with incomplete calls and very low 5G service. Calls failed between public mobile phones rangin from incomplete calls to Error p21. An active call is still in progress errors.I am looking for a refund o...
I set up my phone last with a new plan you were offering for 30gb of data for $44. When I seen it I immediately wanted to jump on it. And I feel like a complete idiot now because I never read any of the following lines and totally didn’t realize it w...
It looks like my credit card was double billed this month - two transactions were posted, one on June 12th and one on June 13th. How do I get that resolved?
I Don't see $39/30GB for 90 days plan when I signed in to my account to change subscription. Is there anyway I can solve this?
Cannot receive phone calls nor texts, can only call out. Tried to get into Public Mobile app but it keeps sending the auth code to my cell phone # which obviously isn't working so I can't even get into my account. Thinking the port might be stuck and...
My teen daughter's Pub Mob sim card is broken. Doesn't work in her phone or mine. After two years of useIt took me ages to figure out how to order one from the website. Why can't it be listed under 'shop' or easy to find? it was only randomly that I ...
i recently had my phone stolen, once i purchase a new public mobile sim card is a simple process to activate the sim card with my existing number that is conected to the stolen sim card or will i need to get a new number
@CS_Agenthi, I signed up on the 26 mar 2023. I never received the sign up bonus at the time and my friend (xxxxxxxxx) that referred me has never received the defer-a-friend bonus. I have attempted to submit a ticket several time but always received a...
My phone was lost, and I have no way to login to my account because it is texting a code to my phone for two-step verification. Any other way to get around this?
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