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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15743 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26848 Views
  • 184 replies
  • 27 Bravos

Resolved! Rewards not apply to "Buy Now" option

When I try to buy a plan before my current plan cycle, all my rewards are not applying to the new plan.  This is a consideration especially you have big rewards every month. Can someone confirm this is the case? Any possibility to get the rewards for...

pckku by Great Citizen / Super Citoyen
  • 292 Views
  • 2 replies
  • 1 Bravos

Resolved! Invalid SIM

I was in the midst of activating and the webpage suddenly came up with a 404 error. My credit card was not billed nor did I get a message from my current carrier to confirm the porting of my number. So I started the process again. Now the SIM card co...

kanmcis1 by Great Neighbour / Super Voisin
  • 302 Views
  • 1 replies
  • 0 Bravos

Resolved! HELP!

I ported my PM number to a different carrier without cancelling my Autopay. I don’t have access to my PM account anymore and i’m worried that PM will keep charging me although i’m not using them anymore. Can anyone help me? Thank you so much. 

Resolved! New Black Friday promotion

I submitted a change to the new $55/20Gb with a 20%off. For a net monthly plan fee of $35 for 15 months.  However, after I submitted for effective on next renewal date, I found out the future plan still says $55, although I have applied the promo cod...

pckku by Great Citizen / Super Citoyen
  • 634 Views
  • 4 replies
  • 0 Bravos

Resolved! LTE vs 3G

Hey, I was just wondering now that I Have switched from the $25 1GB 3G speed plan to the with promo code for 15 months $35 20GB 4G plan. Does it still take 48 hours until you get the speed of 4G? I tried searching for anything recent and I Had no luc...

brettster99 by Deputy Mayor / Adjoint au Maire
  • 286 Views
  • 2 replies
  • 0 Bravos

Resolved! Free 12GB plan change promo didnt go through

My account didnt change to the new plan as it was supposed to Nov 25th.  Please look into it.  Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!

iammrrbd by Good Citizen / Bon Citoyen
  • 1598 Views
  • 25 replies
  • 0 Bravos

Can't send text message with new SIM card

Hi all.I have activated my brand new PM account and sim card. I can receive text message. But I can send out. I'm using iPhone with most updated IOS. I tried other iPhone on this SIM card, still can't send text message. 

shadowban by Good Citizen / Bon Citoyen
  • 558 Views
  • 7 replies
  • 0 Bravos

Charges

Why is my credit card being charged $57.50 by public mobile? I have no idea why?

Flyers27 by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

Overcharged Payment

Hello, yeah I changed my plan about 3 months ago, however it still charges me the old plan price in addition of the new one. I never gotten my refund, not back on my credit card nor in my account. Please fix this issue and refund me the money back in...

BonnieC by Great Neighbour / Super Voisin
  • 265 Views
  • 1 replies
  • 0 Bravos

Activation issue

I set up a new account, ported my number and activated SIM card but I’m not connecting to the Public Mobile network? I received the SMS from my previous provider and replied yes and received notification from them that my account was closed but still...

GaWy by Good Citizen / Bon Citoyen
  • 705 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting help issue

I need help , I activated my account and went to port my number and changed it to my ported number but didn’t know I had to accept an sms ,and I thought it expired but it didn’t and I changed my phone number again and tried re porting the number agai...

Sim card order problem

Hi , i bought 2 sims cards November 8 , 2022 , this is November 26 , 2022 and i dont receive my sim cards , whats going on ?

FranklinBoss by Good Citizen / Bon Citoyen
  • 434 Views
  • 4 replies
  • 0 Bravos

Transfer of existing phone number

Hi, I bought a SIM card and trying to activate the SIM card.   In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone...

Gubbalanp by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Resolved! Existing Customer Can get $55 plan for $35

Hey Everyone, i decided to be the ginne pig for us longtime customers. yes the promo code works and I was just charged the $35 for the $55 plan with the promo code.So switch away if you were not willing to be the test subject but really wanted this p...

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brettster99 by Deputy Mayor / Adjoint au Maire
  • 2229 Views
  • 15 replies
  • 9 Bravos

Resolved! Promotions

Are there any promotions for Black Friday for existing customers?

lim4limit by Great Neighbour / Super Voisin
  • 791 Views
  • 13 replies
  • 0 Bravos

Resolved! Data amount reset 1 day early

My monthly data amount reset 1 day early.  I signed up Oct 25, and my first month was from Oct 25 to Nov 24.   I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 2...

pattilou by Great Neighbour / Super Voisin
  • 539 Views
  • 11 replies
  • 0 Bravos

Resolved! First bill

Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?

Shan1973 by Great Neighbour / Super Voisin
  • 496 Views
  • 7 replies
  • 0 Bravos

Resolved! Black Friday promotion

Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?

Cristine2 by Great Neighbour / Super Voisin
  • 319 Views
  • 4 replies
  • 0 Bravos

SIM Card Did Not Arrive

I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...

sagar4155 by Great Neighbour / Super Voisin
  • 241 Views
  • 3 replies
  • 0 Bravos

credit card

How do i activate a new card

westk by Great Neighbour / Super Voisin
  • 232 Views
  • 2 replies
  • 0 Bravos

$40 15GB Plan - Typo or error?

Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case... 

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jGil189 by Good Citizen / Bon Citoyen
  • 340 Views
  • 4 replies
  • 0 Bravos

Resolved! Local long distance.

If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"

golfball by Town Hero / Héro de la Ville
  • 1109 Views
  • 16 replies
  • 1 Bravos

US Add Ons

Once again we went to the US and had nothing but issues with our Add On.  I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data.  I would repeat the process and so on and so on.  Now when I get I have been ...

wdaxley by Good Citizen / Bon Citoyen
  • 329 Views
  • 5 replies
  • 0 Bravos
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