Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Community,I'm planing to get an apple watch Cellular version, and need esim for it. Will PM esim work. Thanks.Mark
This plan includes 100 minutes per month. Why do I have no minutes included this month?
I used to have a Telus account and number (587785XXXX) until I moved abroad a year ago and cancelled my plan. Now that I am back in Canada I wanted to go with a chesper value carrier and activated a PM account but couldn’t select my old number (calle...
Hello, I manage this plan for my child but she has been charging add-ons without my permission. I just realized this on my credit card bill.How can Public Mobile stop sending her offers for additional data during the month? This account is her cel ...
Hello, please take a look at my renewal plan and promos i currently have Im currently getting 5 dollar saving per month, and some free addonsIf i subscribe to new plan, are those gone?
So I am in my 3rd week of incomplete activation. Challenges to provide personal info every 3 days to ever changing CS. Dialogue is in a non nonsensical loop. My 30gb/mo data plan ran out after 2 weeks and I have no way to get details of access my acc...
I have ordered a sim card on June 28, 2023 and have not received so far. How long will it take?
unable to submit a ticket, constantly getting 404 error after clearing cache, where and who can I get support to switch esim to a different device?
Hi all,I am on the $15 per month plan and will be going on vacation to Malaysia. Will I be receiving any signal when I am there (for calls and texting) or will I require roaming? From when I have read, PM only offers roaming in the US, so does that...
So long before I had this account, I had another Public Mobile account which has long since closed. It had very few Friend Referrals as i was just getting started with using Public Mobile, however i referred one friend who has stayed loyal ever since...
Seeing multiple charges for $34.50 on the past month’s bill as well as one for half that amount, $17.25.An employee of ours has use of this phone . Could these charges be a standard rate for data overages??
I purchased a USA roaming add on before I travelled across the boarder. One there, my phone was showing Tmobile and had roaming turned on, started and restarted my phone, on and off airplane mode etc. No luck, roaming didn't connect. I want a REFU...
Hello, I just recently came back to Public Mobile, I can’t phone or receive calls or send out or receive messages. How do I complete my set up. Thanks
Update: issue should have been resolved. If your have problem still, please try to reboot your phone ----------------------------According to Telus Outage site: https://www.telus.com/en/qc/outages**Text issue could have been resolved Active outageD...
I am attempting to get resolution of the set up issues I am having with my wife's Iphone XR. Over a week ago we got her signed up for a Public Acct $25 per month with auto renewal each month. I got the email with setup instructions. I was able to por...
I moved to Koodo Mobile on July 4th. My number was transferred the same day and my Public Mobile account was closed but Public Mobile has charged me for the billing period starting July 12th. I request a refund and cancellation of the Public Mobile a...
Please assist me to either reactiviate my old account. Or for the e-sim to work with my iphone 8. Please help.
1. Can I use the international minutes I have on file to call Canada from the Dominican Republic ?
Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991. Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendo...
I currently have a plan with PM, but would like to get an e-sim. Would it be possible to create a new PM account with an e-sim and then port my current number over to this e-sim?
Anyone else having issue sending and receiving texts. I keep getting the little stop watch under each message, some send even though they say they don't(I tested with my wife). Others send minutes or hours later. Although my 2 factor authenticatio...
Started my new SIM and subscription in June with a credit card. New cycle started for the month of July, charged correct amount, but phone failed to work on the first cycle day. On the Public web app, it stated suspended, as the at the start of the n...
How can I switch my account from my current phone to my new phone?
i was getting txt notifications of payments until April, but the payments dont show in my banking history. no more text notifications since then, and i cant make sense of my payment history on here... each month says things like "available funds" ra...
When I try to access voicemail, it tries to connect for a few seconds, then disconnects. I tried the old "turn the phone off then on" but same result. Using a Samsung A13. Can you help? Thanks.
I hooked up my daughters phone yesterday, you never ported the number and she hasn't had service for 2 days which I have already paid for. She was with lucky and I think this i made a mistake transferring with you because I am getting no help, and to...
Hey Community Members!I'm not able to send text messages today. I keep getting a "not delivered" message. I have tried restarting my phone and my account is active. I'm able to receive messages, just not able to send. I do not have iMessage on as I h...
Hello, both of my public mobile iphones are showing "message failed" when trying to send an SMS message to a phone on bell mobility. Sometimes SMS messages will eventually go through after a long wait, but more often they just error out. Is there a s...
I need to change my credit card information but dot not see an option for doing so under my account. How do I do this?
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