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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Network not found

My phone cut out in the middle of a phone call and is now saying network not found. Help!

Multiple charges

I have been charged nine times for a monthly renewal and trying to reach out to get the refund for the 8 over charge payments, any idea how to get this done as it is frustrating trying to make it happen

Addon Data not working

HeyI used some points to add data to my plan. But Public Mobile isn't show up in my available networks. I haven't been able to use any of the data and it runs out in a few days. Please restart my add on time so I can use it or return my points.

Resolved! Topping up more than $100 will block credit card

If you topped up more than $100 using a credit card. Then that same credit card will block off Public Mobile. So I tried a few times, and now 3 of my credit cards will not work with Public Mobile anymore. I wonder what's going on in the background.

Resolved! Invoices

Hi there, How can I view/download my Public Mobile invoices? I don't find them anywhere under the "Payments" tab. Thanks!

Resolved! Unable to change payment method

I have tried several times to change my credit card for payment and I keep getting a message that something went wrong and to try again later. I am getting tired of retrying and getting the same result.

Resolved! No response to ticket for porting

It’s been over a week now with two tickets created about porting my number but still nothing. How to fix this and contact someone?

Resolved! US roaming ADD-ON doesn't work.

Got the 15 days unlimited minutes call and text but after couple of days I'm unable to make calls or send text. As per my account it shows that I used 4.5% on the 2GB bonus. Only time I can use is when I'm on a Wifi zone oterwise I'm out of luck. How...

Name Dispaly? was it here but gone?

HI All, I always think we only have number display on Caller ID but not name display. I bumped into this thread from 2017, so, was name display included before and gone? https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-has...

Resolved! issue to sign in

I'n an old customer, recently, i have had a problem signing in my account, I tried with the passwords many times but it said it exceed the max attempt. and I also try to reset my password but never the resent email from the public phone after I tried...

Terrible reception, dropped calls, calls not going through, not hearing people on the other end

It’s frustrating that public mobile customer service is down. It said I should contact an admin here somewhere. I don’t know how. I upgraded to a brand new iPhone 14 pro. I had crappy reception before but now it’s a million times worse. Either I can’...

Resolved! New Phone

I ordered a phone last week and I haven't received confirmation that it's coming.

Resolved! Exchange Adds on

Hi, May I exchange one of my adds on which is a 300 mins international with a 1GB package data, both are same price but I added a wrong item. Thanks for your help,Azhar

Resolved! deactivation of my account

I would like to know why my account was deactivated today when you still had my debit card number?I have now put in new credit card number. Hope there will be no more deactivations.Thanks

Resolved! No Reply to Ticket Submitted

It has been so many days since I submitted a ticket that my Public mobile is not working. Ticket Ref # 287467/535Please help me.

Resolved! can't receive incoming calls

recently changed to public and transferred my rogers number. got the authorization from rogers and still not able to get incoming calls two days later

Resolved! 4G speed

I moved from a 3G plan to a 4G plan to get a better speed but there is no difference. So can i move back to my old plan?

Resolved! Phone is not working after making payment

I have done everything including resetting the phone and it still does not work, $2.00 credit on my account, public mobile website says phone is activated. This phone needs to work, please help!

Resolved! top ups

I paid for wrong top up. I bought usa data/long distance top up. I would like a refund for that, or an exchange for something i could use would be awesome.

Help, my husband and i transfered from Virgin and phones won't text or call or anything.

Resolved! What does reprovisioning your SIM do?

I have heard that if one is experiencing slow data speeds they should try to reprovision their SIM card.How is this done? Does transferring one's account to a new SIM do the trick?

Resolved! No service

How long before an agent contacts me. It’s been 48 hrs.

to buy internet

How can I buy the internet connection when possible

Resolved! SIM card

When I go to activate my SIM card it asks for a 19 digit number, but my SIM card is 20 digits. When I try to exclude the first or last number it says that my card is incorrect - SOS

Resolved! Degraded data

@CS_Agent I'm on a 8Gb "3G" data plan with 2Gb of US data. I've had this plan since late 2019. The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), my speeds are <600kbps download, while upload is still the usua...

Cannot make outgoing calls

@CS_Agent I am unable to make outgoing calls with my phone. I am certain it is a Sim card issue, because I experience the same problem when I put my Sim card in another device. Please advise asap, I submitted a ticket weeks ago and didn't hear anythi...

Resolved! sim activation problem

i want to transfer my phone number from Koodo to public mobile, but the system say my number is not a valid Canada number? what can i do?

No signal. SOS

Resolved! data over usage

My daughter's data is being used up at odd hours of the day, and seems to be used when she is not even using her phone. how do I make sure that her phone isn't using data when it can be using wifi. my other daughter hasn't even used any data and they...

Not receiving calls or texts

I activated my account yesterday but I can't receive texts or calls. When someone calls, they get a message saying the number is not in service. My internet seems to be working and I can call but not text. This is a new number, I didn't transfer the...

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