Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Did an immediate plan change yesterday to try and get one more old reward credits out of PM. Today no credits and the data they gave for their switch from old rewards to points is gone to lol.Already ported out 4 of my 7 lines with PM. I think this l...
@CS_Agent I got a message that my eSIM didn’t activate and my number didn’t port. How did I resolve this? Can login to the app. Just kicks me out. No QR code the scan to try adding the sim
I referred a friend to PM on April 11 (almost 3 weeks ago). On the same day, I got a text saying I “added to my refer a friend points.” However, I don’t see the points in my rewards dashboard and my referral page appears empty. When should I expect t...
I'm looking for the easiest phone for my 89 yr old father, who is not Tech savvy. I saw this phone on Amazon with large buttons & loud volume. I was wondering if it would work with the Public Mobile Network. I'm already a customer and I could get him...
Your system will not allow me to change my credit info . so that I can make my payment to resume my phone service
Hi,I did not see the "unlimited data at reduced speed" description in the box of the $50 per month/ 100 GB data subscription. Could you please tell me whether the data is unlimited, but at the reduced speed when the data usage exceeds 100 GB?Any help...
My kid is traveling to NYC this weekend and want to get them the Unlimited U.S. Talk and Text Bundle add-on, but am reading about a ton of issues with not being able to call or text. Not travelling with them and thefore will be unable to troublesho...
I need to view my usage history from further back, but the 'view usage' page is only letting me go back 10 days despite saying it can provide 90 days history.
Hi, I signed up yesterday and ported my old number. The setup app said everything went well and switched my eSim automatically. I am not able to sent or receive texts, and as a result, can't even log into my real account here. Does anyone know the se...
I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for...
How do I use subject instead of my 2g one time data bonus?Thanks
I tried accessing the list of compatible phones but the webpage leads to an error message. My phone only gets the LTE+ symbol. I am in a 5g covered zone. What gives? Is that feature blocked? That would be crazy considering my phone is also eSim capab...
can anybody help. Ive waited 5 hrs already to port my number from rogers over and nothing still.
My entire family has been on PM for quite some time. I think one of my accounts was perhaps on the old bonus system.However, I am quite sure that we should have some points, yet all 4 accounts show 0 points available. What gives?I do recall redeemi...
Phone won't connect to WiFi or Data only on my s100 phone but everythibg works on my old phone
Just wondering if I change my plan before May 1st would I still receive my legacy bonuses?? ( 7.00)My current plan renews may7th and I guess when it renews at that date it will be on the point system.The plan I"m intersted in is the 29.00 for 20gigs...
Hello, dear customer service!I put my account on hold & when i'm trying to sign in - it offers activation & in the end of the process, when i enter my phone number - it says "Invalid Phone Number".What to do in such situation?Please help asap.
New subscriber here, transferred number from Rogers, but not getting all texts. iPhone 14 can’t verify my number for iMessage or FaceTime.
Can get help to lock SIM CARD.
My current 4G plan renews 18 days from now. If I upgrade my subscription using the "Change Now" option, do I get a partial refund or credit for the unused portion of my current plan?
HelloI am trying to setup my Public mobile sim and port my number from Bell.I received the message from Bell asking for authorization. By the time I replied the request had timed out and it was cancelled by Public Mobile.Could you please resend the t...
Does anyone know if these plans are here to stay for good, or just a matter of time before the "new" is changed to "ending soon"?
I have an iPhone Xs which supports up to LTE. If I upgrade my current 4G Public Mobile plan to a 5G plan, will my iPhone still work without need to change anything else? I understand I won't get 5G speed. What I'm after is the extra data.
I tried to get a new eSIM for my Pixel 3, but the installation failed, leaving me without a network connection. While attempting to access my online account, I'm prompted to verify an access code sent to my phone number. Despite registering and payi...
Ok. I'm not sure what the hell is going on but it seems as though public mobile's website offers no ability to message customer support! I mean it certainly makes one thing it should be accessible, but it looks like every effort has been made to avoi...
I’m in the US and I have a US data package but I can not access the internet. Does anyone have any suggestions. I did check the information data base and made sure all my settings are correct. I have an iPhone 12. My wife has a iPhone 8 Plus and ...
Can I use my SIM card from my phone or do I have to purchase the public mobile SIM?
I can text but can't send or receive fotos even so it says photo texting included
