Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I have a mate arriving from the UK and traveling around the East Coast and Toronto for two and a half weeks. He runs his own business and uses a lot of data. Does Public have a product for him? Something he can add once he arrives next week...
My account is suspended and i've been trying to get in touch with CS agent. Tried to open half dozen tickets i nthe last couple days. It says opening the tickets was successful but when i look there is no new ticket made.
Hi All,I'm on my way to travel to the US for a few days with a roaming package I've already purchased, and then leave North America with a foreign SIM. I've set up phone forwarding to a Fongo number to redirect calls after my PM number becomes paperw...
Been with PM for 5 years or so.I am on the basic 3g paying 11$. But now I am paying the full price ?I don't care about the other perks buy how come loyalty is erased like that ?Also, I've received their **bleep**ty 5gb with expiration on it. But in b...
As of this moment, my account shows I have $9 reward ($2 pre-authorized payment, $3 loyalty and $4 refer a friend). Since I have now been transitioned to the new reward program, I do not see a conversion of my $9 to public points. I also do not see a...
Hello, I will take my vacation for 3 months out of country, I would like to know if I stop subscription for over 3 months, will I lost my phone number? can I active my subscription after vacation? Thanks,
HelloMay 3rd, I changed my plan and paid 34$ for new plan. However I already purchased and paid 53$ at April 27 for 30 days. I would like to get my money back for last 23 days.
In May of last year when I went to Alaska the US roaming plan didn't work for me, since T-Mobile doesn't have coverage there. Has PM partnered with AT&T to bring roaming to Alaska? Anyone have roaming success recently?
I am not capable transfer number from koodo my koodo number 438xxxxxxxx my name lra nikolaevaAddress 2-xxxxx IMEI xxxxxxxx simxxxxxxxxxxxx visa ending 1023
Hello, I hope you can help me to make sure I do this correctly. I've tried searching the Community but am not finding the info I am looking for. My stolen phone with sim have not been recovered. I now have a new phone and sim card and require a new p...
Purchased US roaming talk and text with data. Worked great the first day I was here but when I woke up this morning I’m only able to send/receive texts. Calls and data are no longer working, still shows as active in my addons. I’ve tried updating APN...
Hotspot on iPhone not visible to others (not on the same iCloud anccounr) until “Settings -> Personal Hotspot” is opened. iPhone 14 Pro with iOS 17.5i have tried another carrier’s SIM card in the same phone and found the hotspot is immediately visibl...
Hi, I get autopay, loyalty and refer a friend reward each month. This month I did not get the credit, why could that be? How can I activate the credit?
my samsung galaxy s 6 has stopped sending long text messages and pictures. It will only send very short texts. Is this a phone problem or is this a data problem with public mobile? What can I do to fix this? Thank you
Hi, I have cancelled my number transfer request from Public Mobile to other service provider, but now unable to see my account details online to setup monthly payment pre-authorization. Please advise..
Hello,I switched to public mobile a couple of days ago via an eSIM. Everything went perfectly except I get a message failure when I try to text someone who has an android phone. I’m obviously using an iPhone. Can anyone help?
I just switched my parents over to Public; but ran into issues with one of their phones. The SIM he received is showing as not registered on the network; and he isn’t able to connect to Public. We did the number transfer with his old SIM Card (Telus)...
