Community

Resolved! Points got deducted but didn't receive the reward offered

Hi , I was offered , on redemption of 1 point i will get 1 GB data in my account but i haven't received it yet.My points what could be the reason.

Resolved! Plans

If I upgrade my plan to 15GB for 4G speed data for $40 would I be able to switch back to my old plan?

Resolved! How the hell do I navigate this ridiculous community. I need to talk with a live person

I need to talk to a real person

Resolved! Can't receive calls or texts on new activation.

Activated new sim card yesterday. Installed in a phone that always worked fine on public mobile. I can call and text out fine, but can't receive either. People who try to to call me receive a message: "5UM1 the number you are calling is not equipped ...

Resolved! Trouble porting existing number over.

Tried activating on Dec 14, my credit card was charged as of this date as well. Had problem with porting my existing number over, so was unsuccessful. I am under my wife's account, so was told to activate my sim first, then she was to activate hers. ...

Resolved! payment for reactivation

hi there Support team I was asked to contact you about my phone as it seems that it has been deactivated I tried to make payment using the *611 but it did not go through. I need to set up a credit card for payment please can you help I did chat with ...

Resolved! Phone order

I ordered a phone on Dec 7, got a confirmation, but never a tracking number...it's been 2 weeks...Where is my phone?

Resolved! Gift of 2 GB of free data and 500 free int. Long distance

I got the text Dec. 4, 2022 offering free data and free minutes.  I Replied as requested and received a text saying the data and minutes have been added to my account.It does look like the data has been added, but not the 500 free minutes.What happen...

Resolved! A customer that is on the points program.....can apply for...

A customer that is on the points program.....can apply for a $15 bill credit using 15 points. Can a customer apply for a $45 bill credit with 45 points?Or apply for  $15 x 3?Or apply for $15 three separate times?And yes I would assume that the bill c...

Resolved! Bill

I have a $16.95 charge from Dec 19th 2022 that does not belong on my card. Can you please help me reverse this charge and explain when my card was used this way. Mike Antonello

Resolved! 2gb bonus data

I never received a text message for the 2gb of bonus data , I text 4911 YES2 received text message I am not eligible for this offer , PM states offer is for all customers with active accounts .

Resolved! Not receiving referral reward

Hello! I referred someone to Public Mobile and they added my code when they signed up. However, it's been 4 months and my payments haven't been $1 off (I'm on the old rewards system). Would anyone know what I can do? I asked them to submit a ticket a...

Resolved! forgot my public mobile email/user name

Resolved! $10 US roaming add-ons for 10 days.

I crossed the border into the U.S and purchased the $10 US roaming add-ons for 10 days, ($15 Canadian + tax).What I now have is:"Unlimited messages US Roaming-Unlimited Text (10 day)"+"Unlimited mins US Roaming-Unlimited Talk (10 day)" 1- Can I make ...

Resolved! Network connection issue

It seems reading through all these messages that this is more like a facebook group where we lodge our complaints and the admin doesnt get back.  It would appear I'm not the only one experiencing network issues.  I cant call or text or recieve calls ...

Resolved! pay problem please see CS_Agent

1. I want to change my autopay credit card to validate date.2. I can't login my account 3. I did reset password.website change my password succefully ..but when I login again..  error is same 4. i want to help 5. probably my credit card is expired so...

Resolved! How to Cancel pending add on

Hey! So my grandma who doesn’t speak good English typed YES to the 15 Gb data add on text offer. She thought she was accepting the holiday bonus international minutes. It’s set to start on the next renewal date. How do we go about cancelling this so ...

Resolved! Charged twice

I went to pay my monthly plan online and it said that the payment did not process so I clicked it again and it charged my card twice. I would like my money back for one of the payments

Resolved! pay problem

helloI setup automatic pay from my credit card. unfortunately, it is expired. but I didn't know early. so I want to change my credit card for payinghow can I do? I can't contact your staff. only chatbot answer, that is not good. I can't change my cre...

Resolved! 2GB data Public Mobile customer gift?

I never received a text message from PM to opt in for the 2gb of bonus data. I believe I was supposed to get a text by the 15th, but never did.

Resolved! Exceeded max login attempts.

Resolved! More the merrier 2022- free 2GB, free 500 Minutes are missing from my account

I accepted the text msg providing me with free 2GB, free 500 Minutes in Dec 2022I did see it as additional add on when I logged in, but now its no longer there I should have 2 x free 2GB (2021, 2022), and 2 x free 500 minutes (2021, 2022)Now I only s...

Resolved! Change plan to $40 15GB from $40 5GB.

Hi,I am currently on a $40 plan for 5 GB 4G data. Also, I do have a promotional offer for 12 months with additional 12 GB data. If I change my plan to $40 for 15 GB 4G data, do I lose my promotional offer of 12 GB additional data for 12 months? Or wi...