Active outage: Degradation to VoLTE services nationally

[softech]

Update:  issue should have been resolved. If your have problem still, please try to reboot your phone 

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According to Telus Outage site: https://www.telus.com/en/qc/outages

**Text issue could have been resolved

Active outage
Degradation to VoLTE services nationally

Start Time: July 10, 9:08 PM
Earlier Updated: July 11, 12:00 PM
Last Updated: July 11, 2:00 PM

Impacted services
Mobile - Text    this is removed as of the last update on  July 11, 2:00 PM
Mobile - Voice

Cause
Under investigation

[softech]

@J_PM 

look like we still have higher than usual number of posts regarding voice/text today.  Maybe the issue on Telus side is not fully resolved yet?

[velcrow]

Hello @ softtech

my issues with voice and text have been resolved but restarting my phone did not help. What did help was putting my sim into another phone as recommended. When it was returned to my current phone all worked normally. My sincere thanks for the help offered. It was a difficult day.

[softech]

Thanks @J_PM  for the update

Yes, yesterday, while Telus page show resolved, some customers still reporting issue

Let's hope today is a better day  🙂

[J_PM]

@softech It looks like it was intermittent for some customers. It's confirmed service is back to normal.  

[velcrow]

I have rebooted my phone but still have no cell service and can some times send and receive text messages. Hoping this is resolved soon. I’m sure everyone is working very hard on it

[J_PM]

@softech Thank you for sharing. I've shared for the PM team to look into!

[hTideGnow]

Thanks @softech 

I had some issue yesterday with text too, then worked after around 2 hours

had problem this morning, but I rebooted, no luck, then waited 30 mins and working again.  I hope it is really fully resolved.

[LitlLdy]

Thanks for sharing this! Makes sense now with the issues being reported!

Tagging @J_PM in case they’re not aware of this.

Edit: It would be a good idea if this could posted under announcements for those with ongoing issues…

[hairbag1]

@softech 

good intel. That answers why reports of delayed texts etc.  🤔

[Handy1]

@softech  Thanks for that figured something was up with all the issues with text this morning