My cell phone

[Lifechanges]

Hello, I just recently came back to Public  Mobile, I can’t phone or receive calls or send out or receive messages. How do I complete my set up. 
Thanks

[esjliv]

@Lifechanges - what do you mean by 'just came back'?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), can Public still find your account? If not, it may have been cancelled.

Accounts/numbers are lost if in nonpayment suspended status for over 90 days.

If you are trying to activate a new account, you need to do that in the app. Is that where you are?

[Handy1]

@Lifechanges  If you’re just setting up today have you rebooted the phone or reset network settings . But to reach support for further help here’s that link also 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Lifechanges  is your account active . There’s. Major outage nationally effecting voice and text check 

Outage map in your area:

https://istheservicedowncanada.com/