How can I change esim card to a different phone?

[Nickbest]

unable to submit a ticket, constantly getting 404 error after clearing cache, where and who can I get support to switch esim to a different device? 

[Handy1]

@Nickbest  pM is pre paid and no refunds typically . But never hurts to ask . Here’s how to submit a ticket 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Nickbest]

I purchased esim card for a different phone, not the one I use, hence I just purchased, and it doesn't work the way I plan to, how can I delete the account and get my money back?  

[hairbag1]

@Nickbest 

no can do...yet.  eSim is only gonna work for original phone, for now. You'll need a normal sim if you wanna change phones.

[Handy1 · Accepted solution]

@Nickbest  Sorry you can’t , not for now anyways eSIM just for new activations . You would need to get a new physical SIM card and go to your my account and swap sim number like this 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device