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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

out of service

Resolved! Does Public Mobile work in the United States?

Please am planning on travelling to the US (Virginia Beach and Maryland). Does public mobile work in these areas?

I’m unable to transfer my number

Hello! I have been subscribed for almost a week but I haven’t been able to transfer my number. I called my current provider, Telus, and the said they can’t and that I need to apply for a new one. And it’s been a little challenging to navigate the cha...

Resolved! Last day of Services

My service is Ending July 31, 2023. Does that mean I will still have services that day?

Changing payment method to direct debit

Hello,please i want to change my payment method from credit card to direct debit on one of my bank account.is this possible?

My phone is not making calls, and I can't use the internet after changing my plan.

Last night, I switched my plan to a 43 CAD Canada-US plan. Today, my plan has changed, and I can't use my phone because neither the internet nor the data is working. I need a solution to my problem.

Data not working

Hi PM specialist, It shows I still have Data left on my account but it's not working. I can't open any web pages or browse anything. Could you help look into it? Thank you. Guiying

Resolved! What's going on with public mobile !!

My plan did not auto renew. Money is just sitting in my account. Plan is not active. Can't make phone calls or receive text.Tried to open up a service ticket. 404 error !!

Re: Reporting my 90 day plan findings

How do manage to convince friends to join public mobile.

Resolved! Unmoderated Posts.

Does anyone have a link handy for me to be able to access my unmoderated posts? I made a Post on the Forum earlier and it's dissapeared now.I am trying to locate it.

Rewards Carry-over to New Subscription

I'm currently on the *old* promotional plan (the $120 for 90 days with 12GB of data), and I'm finding I have a little less data than what I normally use.I'm thinking of switching to the current promotional plan ($39 for 30 days with 20GB of data), an...

Help with signal pls

Pls help 1 bar for signal and Data not working..plan is

Resolved! URGENT - eSIM: Never received activation email

Hello,I am a new PM customer and I am having a trouble activating the eSIM.Everything was going well until I got to the activation step on my phone (w/ number porting). After I entered all of my information for number transferring, the app notified m...

Plans

Can someone tell me the difference between the promoted plan that has 20g off data for 39$ vs the 15g plus 15 bonus g of data for $44 (is there a difference besides the extra 5g? I’m confused where it says “bonus” data). Thank you!

purchased a second round of us addons (30$)

I purchased a second round of US addons (30$) while I am in the US the online app took my money but will not load the addons. It still says 0/15 days left. How do can I get this fixed?

Resolved! Lost phone but need to keep #

My wife lost her phone but wants to keep her number in her new phone and still stay with PM. Thing is, she cannot log in to her PM account because she is not able to complete two-factor authentication as a result of not having the lost phone availab...

I have been charged twice for an add on?How can I get a refund ?

I’m unable to submit a ticket there is an error message . I need to be refunded because I’ve been charged twice

why is it telling me to activate

since the new update & stuff i haven’t be able to access my account to be able to view my usage or change my plan & for 3 months it has o my given me the “add your sims card” or “buy a sim card” option. i even took my sim & out in the numbers like it...

Can’t send international text message. Can’t submit a ticket.

I can’t send international text messages. Tried to submit a ticket several times but always told something was wrong. What’s wrong with Public Mobile?

Current plan

Hi, my plan says that I am on a 4G network, but I’m only getting 3G on my phone. Could you please fix this issue? Thank you, Lana.

Transfer eSIM to new phone

I just bought a new phone and would like to transfer my eSIM over to my new one.Thanks

Resolved! iMessage

Can someone assist me as I can no longer iMessage while texting on my phone when using my data or home wifi. my IMessage is turned on in setting. We activated 2 other phones (3 total) and none of us can IMessage

Resolved! Email Account - Support Needed

Unable to log into account, cannot recall or locate email used to create account. Requested link to be sent to personal emails to reset, not receiving link.

Resolved! Rewards points for Contests

Where do you find who won the contests? CRW

Resolved! Verification code

My husband is trying to log in to his account but when it get to confirm for full access,they are sending code to different number.Thats why unable to go through his account.He can’t receive any code.But when we check the cell number that has been sa...

Resolved! SIM card

My grandson lost his phone in the water . He’s can’t log into his account because they are sending the 4 digit code to his lost phone. Therefore he can’t activate his new SIM card. He has had no access to his phone number for 3 weeks now and we can’t...

Resolved! Customer Support Agent- swap the SIM

I bought a new SIM card. I need assistance to swap it ( to get my phone number & my contract back). Thank you

Resolved! Invalid phone number.

I have been trying to change my public mobile phone plan and every time I transfer my phone number it showing invalid phone number.

Resolved! Esim not working

Hi I bought a plan with esim but the esim is not working. Now it requires me to do 2 step authentication and I can't do that because I don't have that phone number. So I'm locked out of my account and the AI chat bot does not help. I went to the stor...

Resolved! Lost my Phone.

Hey, I lost my phone and basically lost my number. I got a new Sim and I'm trying to log in to activate it. It won't let me log into my account because it's sending a security code to my lost number. I'm trying to get the same number back and would l...