My subscription Never worked!

[Mike-mh]

Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!

[hTideGnow]

HI @Mike-mh 

did you check your Community inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

they usually reply within 4 hours.  If still no response yet, message them again 

[Mike-mh]

I submitted an inquiry to refresh my account. But so far no response. I need to make a call and even I die I cannot make a call!!!

[hTideGnow]

HI @Mike-mh 

I don't think your account was properly setup on the system.  This happens sometimes.  Please ask support agent to refresh your account.  You can submit ticket by direct message:      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437