Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't log in to my account and can't reset password. Can anyone help
Hi All Anyone else have this issue? Got the text Sat Dec 10. Responded YES2 as required and follow up text says 2GB and 500 minutes added. However checked my account today and there was nothing added.The rest of the family accounts got updated in...
Hi. Need technical support to reactivate my SIM that was suspended. I changed my card and my email bcz the one I registered with is no longer active and Cldnt change them on my public accent. Pls help
I had to change my credit card in late October due to it being hacked. November 11 we responded to the Public Mobile email and paid the outstanding balance with another credit card. We also upgraded from 3G to 4G. We were charged with the previous mo...
Received the msg below. Replied yes but the plans didn't change on the renewal date! Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on yo...
I have not received notice from PM's Holiday Bonus of 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Please assist.
Hi there.... I had the old rewards program I was getting the $4 a month off my plan every thirty days.... I switched to the new rewards and I have to pay regular price.... my rewards are not working can someone help please?
@J_PM, When will this be added to our account... Add your holiday rewards and seize the season.Holiday rewards are available today until December 31st to all new and existing customers.To claim your rewards, follow these simple steps:1.Between Decemb...
I am traveling to the USA next week and haven't been there before as a Public Mobile user. What is the best way to purchase a plan for a two week vacation where we will be using minimal data or phoning? Any recommendations?
So far so good. I hope I don’t have any regret on switching on this provider.
I paided for u.s. roaming 10 day unlimited talk on dec 9 2022 I went to go use it Dec 10 2022 while I was in Michigan and it would not work. Message came on cell saying I needed to buy it I did. So I only needed it for Dec 10 and never got to use wha...
When I text anyone it’s not giving me an error message telling me it’s not sending but my text aren’t being received by anyone I can only send pictures
I am so tired of this been trying to log in to pay my bill. But I was been told there was an error with my password. Which I know it is the right password. So when I went to change my password. I was told I tried logging in to many times and won't le...
Hi everyone, if someone could PLEASE help me, that'd be great. I am moving to England in a month and was wondering if I kept my Public Mobile SIM card in my iPhone would I receive text messages to my Public Mobile number? Reason I ask is because for ...
took a little longer about 6days, but so far so good. rewards have to be manually in by agent(glitch at web?), still waiting for the $10, but no worry, their agent pretty helpful.EDIT: $10 just kicked in , nice, so for the new activation, the $1 an...
I have run out of "data" on my account - but I see that I still have 6.12 gigs of "addon" usage, of which I have used 0. (I believe I purchased these addons a while ago, like a few months ago? but they've never been used) How do I activate this? (The...
Good morning, I would like to request a refund. I was charged 28.75$ automatically but I did not set up any automatic top ups .I removed all plans because I am not in Canada now .My account details:xxxxxxxxxxx@xxxxxxxxxxxx+1xxxxxxxxxxxxxxxThank you
Hello, I've been overcharged on the $55 monthly plan like many others from the looks of it. I'm trying to create a support ticket but when I go to verify my credentials I get a message that says "Error Loggin In". I have verified I am using all the c...
I read some previous posts about trouble porting from SpeakOut to PM and I wanted to let everyone know I had a susccessful port without having to contact CS_Agent. I input my number to port out (of course), selected Speakout Wireless as the carrier ...
I had purchased a 10 day add on US data plan which expired 9 days ago. I did not renew. I am now getting a message that my US data plan is about to expire. As far as I am aware I do not still have a US data plan. How do I make sure that it is not...
How can I port number from Bell and Sask tel
I am rather new to PM. I would like to add my kids for a talk and text plan. Can they be registered under my account? Do I need to sign them up individually with separate email addresses? I would rather have everything registered under me so I can ...
Hello community,My phone received a message like this:"Public Mobile here. To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distance minutes. Reply YES2 to instantly apply...
If I purchase the 300 international minutes add-on package will it work in Mexico and do I still have to purchase a roaming package.
How do i make a payment
I switched from 3g to 4g in September and I’m still showing 3 g most of the time. How do I ensure I am getting the faster speed. My account shows 4g
Do I have to upgrade to the 40$ plan to send pics otherwise it wont work on the 35$ plan
I have an iPhone 6S that is supposedly unlocked. I set the Find My to "off" so that the activation lock would be off. The Carrier under Settings>General>About indicates Public Mobile 50.0.1 yet the phone still gives me the SIM not supported message...
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