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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Black friday deals

Changed my subscription from $39/20G 4g to $34/40G 5g but didn't work. Charged for the $34 plan and now says I owe money for the $39 dollar plan. Account suspended. What do I do now?

bonus for Christmis special

I use to get a special bonus of internet and 500 international calls every year during December But this year I did not receive any noticeThanks

Is there some new offer this Boxing day?

Resolved! Transferring my number

Hi, I've recently signed up for public mobile. I've made an account, subscribed to a plan and ordered a SIM. I have put my new public mobile SIM in my phone and completed the account setup. I've requested for my old number to be ported from public mo...

Resolved! Can I still receive calls from the U.S. after I run out of Talk minutes?

Can I still receive calls from the U.S. after I run out of Talk minutes?

Resolved! Is public mobile having their christmas gift this year. extra data and 500 mins to the US?

I have been with public mobile for years, and am wondering if the Christmas gift of extra data and 500 mins to the US will be continued this year? Will I get a text about it? Thanks for responding.

Resolved! Unable to make 3 way calls

I can make the call to next party but when trying to merge both calls I can only hear 1 person. @CS_Agent

Need to cancel subscription

Hi all, I need to cancel my subscription as I have not been able to activate it due to an issue with not receiving the OTP code to my phone to "confirm for full access." I've browsed the forums and tried the workarounds suggested by other people but ...

Resolved! 8B1 error

I have Canada Wide free unlimited CALLS in my plan.1) Yet, I can not call 811 and 911. Getting 8B1 error or simply does not ring. Buts my life in danger. Serious legal issue.2) Can not call local within my province. eg: both private and AH, ministrie...

Resolved! Account transfer to Bell but payment took on credit card

I transferred to Bell on 11/26 and a payment was taken on my credit card on 11/25. How can I be reimbursed for the overpayment? Thanks for your help!

Resolved! Phone number is not eligible for port.

I am currently a customer of Public Mobile, and I am trying to Port my Public Mobile Number to Rogers.When Rogers sent a port request to Public Mobile on November 22, Public Mobile responded to me with " welcome to join Public Mobile" and not allow ...

Resolved! Number has changed

I have 4 lines. I've been with PM for 2 months. All of a sudden PM is saying 2 of my llines are unable to port the original numbers and have changed the numbers. I can't get a hold of them to rectify. Help.

Resolved! Sim activation and porting

Hello my phone is no esim compatible so now figured out that I require physical sim .which I finally got from Amazon. Now what. How do I go about setting it up

Resolved! US-Can Plans

How do I know if my phone is compatible in the USA for Volte? Is there a list I can check or by the IMEI number?

Resolved! MyHotSpot

When I try to turn on MyHotSpot I get "Contact PublicMobile". However not sure to whom I should contact.

Resolved! US-Can Plans

The USA-Can plan for $60/month are you able to call from USA to Can?

Resolved! Refund

Which email should I contact to get a refund? For some reason chat does not connect me with an agent.Thank you

Resolved! Considering Switching to 5G Plan with 4G Phone - Need Advice!

Hey everyone,I'm currently subscribed to the $102 60GB/90-day plan, but I've stumbled upon an enticing offer for a 40GB/month 5G data plan that I've set to "Change on Renewal". The issue is that I'm currently using a 4G phone.I'm curious about what w...

Resolved! sim card

sim card is puk lockedplease contact me

Resolved! data

how do i cancel an add on?

Resolved! This number is registered..

Hello,I switched from Rogers to public Mobile a week ago and I still have this message "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for Imessage and FaceTime until it expires. "I on...

Phone compatibility

I'm trying to find out is a phone is compatible with public mobile, but the checker doesn't seem to be working. It's the Black view bv8800. I have the bv6000 and it works just fine but I wanted to check for this one. Specs for blackview as to connect...

Resolved! Don't have network data connection

I changed my my plan and it's starting today. Could this be a problem?

Resolved! Does anyone know how to get support? Logging a ticket never works / no response from support!

Ported over from Rogers on Nov 20th and have had no data ever since. Same thing happened to my daughter earlier in Nov and we did manage to send a private msg here to an Agent that responded. They did a network reset or something like that on the PM ...

Resolved! 5G not working anymore

i have iphone 13, ios 16.7.2. i've subscribed for 5G plan, last month i had 5G, this month i don't. i 've done all the steps as per live chat, reset my network setting and etc. still 5G is not showing up in my cellular data setting.i couldn't submit ...

Resolved! 3G compatibility

I have a 3G subscription and am about to upgrade my phone.is 3G UMTS B1(2100), B2(1900), B4(AWS), B5(850), B8(900) ok with Public Mobile?Thanks

credit card update

how do I set up a ticket?

Locked out of accounts and need to pay

I literally have been locked out of my account for 5 months. I can't update my payment methods are do anything

Data add-on not working.

So I purchased a data add-on because I needed to remove the throttle on my account and go back to my 5G network; and I noticed that my service was still slow. Checked into my account and I had used 35% of my data add-on however my data throttle for t...

Cancelation

I need to cancel my accountwhen I try to sign in to my account, it recognizes my name and asks me to set up my subscription? I’ve been a customer for years. I need my account number to port my phone number. I just want out of public mobile please hel...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Black friday deals

bonus for Christmis special

Is there some new offer this Boxing day?

Resolved! Transferring my number

Resolved! Can I still receive calls from the U.S. after I run out of Talk minutes?

Resolved! Is public mobile having their christmas gift this year. extra data and 500 mins to the US?

Resolved! Unable to make 3 way calls

Need to cancel subscription

Resolved! 8B1 error

Resolved! Account transfer to Bell but payment took on credit card

Resolved! Phone number is not eligible for port.

Resolved! Number has changed

Resolved! Sim activation and porting

Resolved! US-Can Plans

Resolved! MyHotSpot

Resolved! US-Can Plans

Resolved! Refund

Resolved! Considering Switching to 5G Plan with 4G Phone - Need Advice!

Resolved! sim card

Resolved! data

Resolved! This number is registered..

Phone compatibility

Resolved! Don't have network data connection

Resolved! Does anyone know how to get support? Logging a ticket never works / no response from support!

Resolved! 5G not working anymore

Resolved! 3G compatibility

credit card update

Locked out of accounts and need to pay

Data add-on not working.

Cancelation

Payment cancellation?

Phone Number Transfer Complications

No phone service

Referral

New subscription on existing plan