Failed phone number transfer

[Yoane]

I tried to transfer my old phone number because my old plan didn’t work but public requires me to confirm it via text code. I can’t receive the text because my old plan didn’t work. Now I am stuck in the transfer phase and can’t even decide to get a new number or transfer anymore. Is there anything I can do to fix this?

[computergeek541]

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@Yoane wrote:

I’m transferring from freedom to public

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Please contact a Public Mobile customer support agent by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Yoane]

I’m transferring from freedom to public

[computergeek541]

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@Yoane wrote:

I tried to transfer my old phone number because my old plan didn’t work but public requires me to confirm it via text code. I can’t receive the text because my old plan didn’t work. Now I am stuck in the transfer phase and can’t even decide to get a new number or transfer anymore. Is there anything I can do to fix this?

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Whichever direction your porting the number to, you'll need to contact the carrier that the number is going to for assistance.

[softech]

@Yoane are you transfering number into PM out transfering out to another provider??