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try it when they have to text your account and your Phone is broken!!! that's a real treat... @CS_Agent  - i hope you hear me

Did that... it's beyond frustrating, thank you Phil, you are the only help we have received so far, @CS_Agent has been unable to help at all

Just FYI, this still doesn't work, and the custoemr service people seem clueless to the problem

Support has said I need to buy a new esim, that can only be done from the online account, that I can't login to. we are toast. How do I transfer my number to another carrier from public, can i do it without anything on the public side?