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Stolen Phone

MG13
Great Neighbour / Super Voisin

My phone got stolen, so I wanted to suspend my account, however I can't sign onto my account due to 2FA. Not sure what to do to go about suspending and logging into my account.

1 REPLY 1

softech
Oracle
Oracle

@MG13 

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

E_ResendCode_Watermarked.jpg

if you still cannot login, message support 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

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