Data Not working please help..

[ScottJ87]

I signed up a month ago and my data has only worked outside of wifi for 1-2 days and this was after resetting the network settings.

I've reset network settings since, and data isn't working. I also tried to change the APN on my iphone 11, and my phone wouldn't save it.

Has anyone else had this issue? I have an iphone 11 and would love help. It's a little disappointing to have a plan with data, and the data not being able to work.

Thank you

[softech]

@ScottJ87 for iPhone on PM, you don't update the APN settings.  The APN you see is for hotspot only

Since you just joined, make sure  sim card from old provider is removed or old eSIM is deleted.  Make sure PM sim is set as Primary, and Reset Network Settings after a device reboot 

Make sure you have the latest Carrier Profile installed, Carrier Profile is where all the APN settings for Public Mobile store

If you have eSIM, you can get a new one using the PM app and that could resolve the issue.  Get it from PM app > Account  > Purchase Sim card > eSIM

Or you might want to ask PM to re-provision the sim

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