Setting up new subscription

[Judymarie4]

I helped set up a new subscriber and it the process seemed to have ordered and paid for SIM card when one was also included after paying. Can’t contact anyone to cancel . Very difficult to manoeuvre around this site and impossibly to speak to anyone or get through to agents

[Chalupa_Batman]

hello @Judymarie4 

This is self service. Nobody to call.  Create a ticket and they will credit her account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[will13am]

@Judymarie4 , to reach out to support you need to use the chat symbol on the lower right corner of the webpage to initiate a support ticket.  

[HALIMACS]

@Judymarie4 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.