Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim not supported

hey folks, I know some of you see the subject and think just go and get the carrier to unlock the phone. however I have been using public for a while. I bought my daughter a plan as well, I had an iPhone XR she has iPhone 6s. I upgraded my Phone and ...

Changing Subscription Plan

i broke my phone so need to get a new sim. I already have a public mobile account When i try to activate my new phone it wont let me use the number I have with public mobile already. I have not activated the new sim card yet as I want to get this ...

Resolved! Black Friday plan did not apply on renewal HELP!

Hi I had a 90 days plan that I changed to the black Friday $34 for 50 gigs 5 G plan. I chose the option to change on renewal date which was Dec 24. It is now dec 25 and my plan changed to $34 30 gigs 4G. Which is not what I chose. Please help me chan...

Resolved! payment

The problem of charging. I charged 26.88 when I registered. Could you tell me how to solve the problem. Do you want to retune one immediately? I paid my friend drefer code once, but I don not have a ten-yuan voucher in my account.

Resolved! Plans

I'm leaving for the US-Florida tomorrow December 26th for 3 months.If I purchase the Canada/US plan $65/month will I have full coverage to be able to call, text etc in the US & back to Canada with no other charges? Does this plan work in the US?I've ...

Resolved! Change plan

I would like to change my plan to the Boxing Day 24 dollar plan. Any help would be appreciated

plan change

@CS_Agent I'd like to change my current plan to the new boxing day promo for $24 4GB on 4G. Can someone help me make this change please? Been with Public Mobile for a number of years already. Thank you

Resolved! SIM Card in Mexico

I have a new iPhone. My Public Mobile eSIM is in my old iPhone.I am using the new iPhone for a trip to Mexico. I bought an eSIM from Airelo.Upon my arrival, I received text messsges (sms) which I thought was linked to my old iPhone, or public mobile ...

Resolved! Black Friday plan renewal DID NOT APPLY

I posted previously about being concerned that I could not find my black Friday plan renewal confirmation anywhere. I eventually did find it and it was supposed to take effect on December 23. I just checked my account and it DID NOT apply, I have th...

Resolved! SIM card and subscription

I bought a Public Mobile SIM with a subscription on 10/12/2023 and I still have not received it. I would like to know what the problem is because I would like to activate my package.

Resolved! unable to access 'my account' after not topping up for 4 months

Hi all,I went travelling and suspended my account for four months. Now I'm back in Canada and would like to reload some money, but I can't get to a 'my account' page. My only options are to 'resume activation' (I accidentally clicked on the boxing da...

Resolved! Port Question

I spent 3 hours with a rep, and I have a temp phone number. How do I port my number now?

Resolved! Change Plan Request

@CS_Agent I'd like to change my current plan to the new boxing day promo for $24 4GB on 4G. Can someone help me make this change please? Been with Public Mobile for a number of years already. Thank you.

Resolved! PLEASE HELP ME!

My iphone was recently broken I can’t log into my public account cause i can’t remember which email I used or the password but I need to access my public account to get into get into my iCloud which basically stores my entire life….

Resolved! I bought a voucher threw it out

But I have the reference from purchase receipt anyone know if I can get recredited

Resolved! Not receiving incoming text and calls

Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.I just signed up today about 7 hours ago, and tried to port my number over f...

Resolved! Transfer my number to another carrier

Hi, I got a new plan on another carrier, but haven't received any number transfer request from public mobile. How to transfer my number to another carrier?

Resolved! Manually port out public mobile

I need a CS agent to port out from public Mobile, I am not receiving the sms verification to port out my number.

Resolved! personal hotspot

I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account. But I am not having any success in contacting public mobile to do that . Any suggestions?

Resolved! US with Roaming Turned Off - Can I receive texts and can I see if someone calls me?

I am travelling to the US and not planning on purchasing the roaming add-on as I'm not planning to use anything outside of wifi. On my old plan (with a different company) I would turn roaming off when traveling to the US and would still be able to re...

Resolved! Activation Help

I got this error message and I don't know what to do. Can I call them directly?

Resolved! Discount and Gift

No more auto payment discount?No more loyalty discount?No more Christmas Gift?

Resolved! Change plan request

Hi,Good day and happy holidays!I have been a long time customer of Public Mobile. I am interested in the boxing day special: $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and pi...

Not able to register online account

I try to register my account for online self-service but not able to.

Resolved! Subscription plans

I have been trying to change my plan to something a little cheaper and when I view different plans I can see them all but when I go into the change subscription part it only shows two 3G packages and nothing else.

Change Plan

Hi,Good afternoon and Happy Holiday!I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging. Can you please help me change my current pl...

Any Christmas bonus this year

Question above!

Resolved! payment update

Why do I keep getting this message: Sorry, we’re not able to process this request at this time. Please try again later.I have been trying to update my credit card expiry date for several days & I just keep getting the same message. What is the soluti...

Resolved! Upgrade for existing customers

Currently on the 2GB plan for $25/month. What is the best plan for upgrade to 5GB or 10GB per month?

Resolved! Logging in to account shows nothing: no any account details

My login credentials are correct but after successful logging in, it does not show any account info. I can still reset the password and the profile seems correct, but still no account info after pwd reset.

Community

Forum Posts