Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the $15/month plan for my iPhone and I can not send pictures without data it seems, even though the plan includes "Free Picture Messaging". I have tried turning on the data on the phone after I ran out of it, but I can't send any pictures at a...
My wife is travelling to the US and we're going to buy the US roaming add-on. I see all the warnings regarding the turning down of some 3G networks and I'm wondering how VoLTE fits into all of this. If it improves service in the US then how do we ens...
My wife is using data in the middle of the night when she's fast asleep and the phone is connected to wifi. If I look at the usage history I see amounts like 68.45MB used at 12.03 AM on 3 April. What is happening? There are other data usage on other ...
I suspect the answer is no and the 15 day countdown starts immediately upon purchase. If this is the case then why oh why doesn't the web page make this clear? It would be nice for anyone's peace of mind to be able to purchase the add-on well before ...
Long distance calls to individuals seem to be working but I can't seem to call some toll free lines I've been trying. 6um1 every time.
My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?
Hi, I went through the entire process, and I've already been charged. Like many others, though, the process timed out for me during activation. I got error code 821. Please help. I have no idea what I'm supposed to do here.
Hi everyone,We are planning to transfer my daughter's current PM number to new service provider. After this occurs, I plan on getting a new phone number linked to the current PM account (for her sister to use). What happens to the add-on's that are...
I have signed up, but the process stopped when they were trying to verify my phone number. I have checked, and they have already put the payment onto my credit card. I really would like customer service assistance. thank you. Algrant
I HAVE AN OLD CELL PHIONE I WANT TO CHANGE THE PHONE TOO AN IPHONEHOW DO I DO THAT - CAN YOU TRANSFER OR I NEED YOU TO SEND ME S SIM ACARD4
How do I put minutes on my sons phone
I just purchased add on for US roamingi thought it was 15 days of calls/ textsdoes it mean the rest of my usual plan minutes or unlimited minutes while in US? Because my current Canadian plan has 100 mins and I have used almost half of it already.
My apologies, I am a total newbie to mobile phones. I just got a phone plan this month.I only turn the phone on two days a month; the rest of the time it is totally shut off. My usage history shows there are 5 outgoing phone calls to the same number ...
I have signed in to Community, then tried to access my account. The password was not accepted, so I asked to reset the password. Each time I try I receive an error message.
I'm unable to make any outgoing phone calls but I can accept calls and its says I have unlimited minutes. Anyone know how to fix this problem?
Do you know whether Telus will truly shut down Public Mobile's mobile network, I was wondering?
Does anyone know if VoLTE is active in Thunder Bay, Ontario yet?
My cell phone can't call our, and can't receive a call. I switched my cell phone, still do not work. reset all cell phone setting, still do not work.
For some reason, I can not make a phone call out, but I can receive calls. My data is also working.
Hi, At present, I have public mobile plan since last 3 years. I am planning to add 2nd line under same account. 1) is it feasible to add 2nd phone line ?2) Is there any promotion or discounts can be added to both lines ? My another question is,1) Wha...
My wife opened an account and thought that the sim card was activated correctly. Apparently the phone number was not transferred, therefore she can call out but incoming calls go straight to voicemail. Adding to the problem, when she opened the accou...
I successfully went through the porting from PC mobile to PM but I missed the text confirmation to approve the porting. How do I get a new request to resend porting request ?
Hello,I cannot text a word or pdf document to someone. The recipient receives One or more media attachments were removed. It has something to do with Public Mobile because when I text myself with the attachments I receive the same message. When I tex...
Hello Community Support, I've been with Public Mobile for a number of years and have the $40/mo plan with 4GB of 4G LTE data support. I've noticed that Public Mobile now provides this same plan price with 15GB of 4G LTE data support. Is there any w...
Dear Community,I have internet on laptop but not on phone. I have 760 Canada-wide long distance minutes leftand the original 100 minute Canada-wide talk is used up.Do I need to purchase more Canada-wide talk? If so, how?Thank you,Ellen
I didn't enter my friends referral code during activation. I have it now, can it still be used? How would I do that?
I have phoned my bank and there is no issues with the credit card, the issue is on Public Mobile's end. Also says my account is deactivated July 2023? It isn't even July yet?
Hi all, anybody else getting funky characters in company names for incoming calls? This should read Promutuel, but instead I get : Thanks.
I reset my password but I exceeded tries how can I get access to top up?
| User | Bravos Count |
|---|---|
| 842 | |
| 830 | |
| 447 | |
| 162 | |
| 143 | |
| 113 | |
| 83 | |
| 82 |
