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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! hi my question is I don't feel secure giving my four digit code on verification

can i use other verification besides my code ? I am able to provide my account number and sim information. I already find verification with text or email sufficient then when i send message sometimes i take longer than 48 hours thats my bad. but...

Plans

Me again…..A couple of months ago, I signed my boyfriend up for the 4G Plan @$35/every 30 days. We were just looking at his phone, and it’s showing 3G. I went into his account, and it’s no longer the $35 4G plan. Looking at the plans that are now ...

Message regarding data used @links to members

Hello. Again I have received a txt message saying I've used 75% of my data. No way. I checked my data usage which said I have used less than 1gb of my 4.5gb on my plan. I did update it and it said the same info, less than 1gb used. I am getting p'd o...

Cannot call a rogers network cell phone custumer

The phone will call everything except to a rogers network cell phone.

Resolved! Recovering a SIM pin/PUK code

How do you recover your sim pin and PUK code ? and unlock your sim pin

how do i private message

Port my number

I'm with Lucky Mobile and am wondering if I can still port my number over even though my account is setup?

Resolved! $15 reward

So if I get the $15 reward it is a discount for every month on my plan?

Resolved! Very low signa

I’ve been with PM for a few years now, and have always had problems with the mobile signal being ver low, and sometimes nil. Just wondering if anyone can suggest anything to solve this problem. It’s becoming annoying when I’m in the middle of an im...

Resolved! $25 Plan

I just signed up a friend and she got the $25 plan which includes 1gig of data. She just got an email that says she only gets 500 mb with her plan/ what’s up?

Resolved! Refer a friend question

If I refer a friend to Public mobile, is that point I recieved only happen once in my next bill or do I recieved the point each time on my next billing cycle as long as that person is still with Public mobile?

transfer phone number

My phone got stolen and I do not have the sim card still. I just want to have THE SAME phone number I had before and just transfer it to a new Sim Card for my new phone. I bought an unregistered sim, but when i put in my number it keeps telling me to...

Cancelling Service

I need service cancelled on this phone before the May 24th billing cycle. Account log in attempts and creating an account are not working. Pin unknown. Can verify account by credit card.

NUMBER TRANSFER TO OTHER NETWORK

I was charged for my prepaid number a day before my number transferred to other network. Can I get refund from Public Mobile and how?

New and improved PM ?

Not a snow balls chance in hell IMHO has it been improved . I can't imagine that most people don't want to come here unless they have a problem . And then to find it so complicated to navigate when you get here just adds to the frustration ... I h...

Resolved! Upgrading Plan

I have been a Public mobile customer for about five years, using the 25-per-month plan, but reduced to around 20+ dollars due to the referral incentive and royalty discount.If I want to upgrade my plan (40 plan), will my referral incentive and royalt...

Resolved! Can't remember my email

Old acct and no emails will work, reset my PW using cellphone number but still won't show my my email. This is so silly, I just want to log into my acct!

Resolved! Help to recover 4 digit pin

Hi,I called 611 and I was asked to provide my 4 digit pin, unfortunately I couldn’t remember it.Can you please help me recover or get it.Thank you so much and have a great day

Resolved! Why am I getting updates to my points account when I never enrolled?

I'm on the old plan... I'm not a member of Public Points. Is PM trying to phish me into joining? Seriously, lay off the spam.

Resolved! US roaming add-on

Can’t make phone calls with the US roaming add-on

Resolved! Rewards

Hello!I'm planning to take a subscription with public mobile, but how does the give to the next part of the rewards work? Thank you for your help! Do you really manage to get savings every month? Thank you!

Resolved! Unable to set up an account

I need help from CS to set up an account for upgrading my plan/renewing the plan. I am not able to sel-register, getting message to contact CS

Resolved! Can I register an old SIM card with a new number?

So, here's the situation: I ordered a public mobile SIM card several months ago, registered with it, and my service didn't work. Assuming it was an issue with the card, I ordered a new one and had the same problem. When I got help, they told me it wa...

Resolved! How to talk to AGENT

I need help and how do I reach an agent?

Resolved! can't find log in

Hi I need to change the credit card on an account - it was canceled. We can't find the email login for the phone number that needs updating and the phone will not currently work - waiting for us to update the payment method. How do we find the accou...

Any other ways to earn points?

Wondering if you have any other ways to earn points?

Data not Resetting

My plan current plan cycle is : May 06, 2023 - Jun 05, 2023However it did not reset my data usage. I use a very small amount.On the website it currently shows my data amount used as last period and this period. I've checked history and have only used...

Resolved! US calls and txt are not getting received

I bought the US roaming package, and now that I’m in the US, no one in the US can call ( goes straight to voicemail) and no text msg either. Any suggestions?

Resolved! Unforntunaly, SIM card which ordered on April 25th still not arrive

The Agent told that the SIM card which ordered on April 25th will arrive by May 11. Unfortunately, still not arrive

Resolved! how do i get support

how do I get support for lost cell phone, locked out of account

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