Not receiving phone calls, and unable to send or receive text messages.

[Nazd]

Hi,

Activated my sim card yesterday, and I am not able to receive phone calls, and am unable to send or receive text messages.  I can make calls.

Thanks.

[hTideGnow]

HI @Nazd 

that is weird you don't get to send text as well.  For phone number, did you get a new number or port?

but since you cannot text, best to just submit a ticket with PM CS agent

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437