Phone stolen/New SIM/New phone transfer phone #

[DM1974]

My phone has been stolen. I have a new phone and a new SIM card, how do I have my phone # transferred to both the new phone and SIM?

Thanks in advance! 

[softech]

@DM1974  

With the new sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

[Handy1]

@DM1974  Got new phone and SIM card and in your my account swap the SIM card number to keep your same plan and phone number 

SIM  SWAPPING  profile tabs

Note only do this on lap top or computer/ not mobile device

[esjliv]

@DM1974  - preform perform a SIM-swap on your My Account.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/change-sim-number

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

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