@Jo14 - which direction are you porting?
If you are leaving Public to another provider, then ensure your Public account is Active and let the new provider deal with all the porting aspects of the number transfer.
If you are coming over to Public and you missed the SMS text from the old provider, ensure you have the old provider's SIM card and ask to get the port request again by asking CSA.
The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:
1 - Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR
2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)
