I can't send/receive texts

[star_20]

I am very frustrated with public mobile as I haven't been able to send and receive texts for a whole day. Since I can't receive texts I wasn't even able to login to my public mobile account. Finally after an hour of trying, EverSafe finally sent me a confirmation code so I could at least login to my account. Currently I am trying to reach out to an agent to get this solved but am seriously disappointed as this is not the first problem to arise. I've had constant message delays every other day and calls fail every other day and now sending and receiving messages are not working AT ALL. Honestly I've reached such a high point of frustration with public mobile.

Has any of this happened to anyone else? Did it get resolved?

@CS_Agent

[Aussie7]

Whenever I've had phone problems, sending texts, sites loading..... I've did a phone restart and it fixed all problems.

Hope it helps

[v_v]

Change to 3G network, then change back to LTE after an hour.   Worked for me.

[esjliv]

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@DianneA wrote:

I'm having  the same problems for the past 4 hours. text goes thru on/off . cannot hear incoming calls. I feel as you do !!!!

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@DianneA  @star_20 yes, I have been experiencing some service issues too. From nothing, to a bit here and there, to I think it is all working now. Doesn't happen very often where I am, so hoping that was it.

[Metal1967]

@DianneA  Set your phone to 3 g only.. worked for me

[DianneA]

I'm having  the same problems for the past 4 hours. text goes thru on/off . cannot hear incoming calls. I feel as you do !!!!

[Handy1]

@star_20   Check 

Outage   map in your area:

https://istheservicedowncanada.com/

for support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv]

@star_20  - we are not CS_Agents. 

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Ways to reach CSA (CS_Agent):

1-click on that hyperlink in your post and click SEND A MESSAGE on the right side, this goes privately to customer support.

2-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

3 -Use this link (same as #1)  Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@star_20 

which city and province you are at

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

And for login, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email