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Canada-US-Mexico wide plan, service issues in Florida

Mark987
Good Citizen / Bon Citoyen
I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone several times, no change. I waited 1/2 an hour an hour two hours still nothing worked. I switched roaming on still nothing worked. My phone connected automatically to AT&T but since that wasn't working, I switched to manual and tried to connect to T-Mobile, couldn't connect. I waited a while longer tried T-Mobile again, it connected and could make calls but no data. After I got a Wi-Fi connection and checking comments on this site I realized roaming had to be on for data to work, also that AT&T or T-Mobile should be used. That's how I left it for the remainder of the trip and from that point on everything seemed to be working properly. A very frustrating experience. What was also quite odd was that my friend who uses Rogers was also connected to AT&T yet he had no issues.
8 REPLIES 8

Mark987
Good Citizen / Bon Citoyen

LTE

I'm good on this issue now, thanks for help

@Mark987   So is that the 2020 Moto G Power?  PM's VoLTE list says 2022 is the oldest approved.  Also I think the security update in PM's VoLTE approved list is more recent than the one you have.  But you can test the phone while in Canada, turn off wifi, turn on cellular data and make a phone call.  Does the phone stay on LTE or does it drop to 3G?

hi @Mark987 

your phone should have VoLTE, try manually connected to all 3 networks and test, T-Mobile, AT&T and Verizon.  Also, make sure you change the mode to 4G or LTE before you try on each network

 

Mark987
Good Citizen / Bon Citoyen

I see:

Android version: 11

RPMS31.Q1-54-13.3-10

Security Patch April 1 2022

this is the latest software

@Mark987  This model is on Public Mobile's VoLTE  list so should work for voice calls in the USA, does this match the specifications of your phone?

  • Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)

Mark987
Good Citizen / Bon Citoyen

phone is set to LTE, there is no 5G setting. I have a Moto G Power, a few years old but otherwise working ok

thanks

Phil_Adelphus
Mayor / Maire

@Mark987  People have mentioned that in some areas AT&T doesn't work if the phone is set to connect on 5G.  So sometimes it  helps to drop the phone to 4G/LTE.  If your phone is not PM "certified" for VoLTE then voice calls will be a problem as there is no more 3G in the USA.  We might be able to troubleshoot more if we knew what phone you had and what it was set to, but seems you got it working in the end in any case.  

slusagm
Mayor / Maire

what phone you have?? Non VoLTE whitelisted phones need T-Mobile's 2G network 

but if you just need data , try Verizon and ATT

for voice, maybe use VoIP app TedtNow to make calls on the app using data 

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