06-28-2023 08:52 AM
06-28-2023 09:17 AM
@Gem83 wrote:Posting for a friend who can’t log in. Everything she tries to log in it says incorrect password even when she tries to reset it, plus she hasn’t been charged for 2 months how can we contact someone to help with this issue?
@Gem83 - do you mean your friend has not had services for 2 months!? OH boy
When she calls 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) can her account be found?
If after 90 days in nonpay status her account is closed and there is no access to My Account. But within 90 days, she should be able to get access and service back.
06-28-2023 08:55 AM
I wonder if your friend got the correct email address for My Account login.
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID. But please try these using Incognito mode
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
06-28-2023 08:54 AM - edited 06-28-2023 08:55 AM
@Gem83 Might need to get vouchers and 611 to get services working again to get verification code sent to phone to sign in . But to get support please
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
adding if it’s been over 90 days the account will be closed for good