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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Holiday Bonus

I received a text for my holiday bonus which expires Jan.31, 2022. I replied YES2 today (Jan.31) and received a message the offer has expired. What's up?

Resolved! how long does it take a voucher payment to go through

Hi,How long does it take a voucher payment to go through and register on the account?Just put one through and it hasn't registered on my account yet.Am close to renewal date....Thanks

Resolved! Porting Issue

I'm unable to port from Telus to PM. I followed online and set up account no problem. While doing so I choose Port number and entered all relevant account information from Telus.I waited overnight in hopes things would change.With PM sim installed I ...

Resolved! Holiday bonus

I did not receive an SMS for my holiday bonus

Resolved! Holiday bonus data

I never received the text message to which I need to reply YES2 in order to receive free holiday data and it is currently December 31st. Who can I notify to receive my free holiday bonus data?

Resolved! International calls

I have free add on to make 500 minutes of international calls. Please let me know if Sri Lankan land phone or mobile numbers (starting with 011 94 xxxx) can be made?

Plan problems

I got notified of a plan to pay $40 for 15 gb of data. Then I said yes. When it was time to renew my plan I went to pay and it only charged me $5 and even after I paid I didn't get service. Then I switched to a 3 gb plan and paid it. It says my plan ...

US roaming with data Add-on not working.

I added funds and paid for US roaming add-on and got the receipt but roaming didn't work. I check my account and it doesn't show the add-on. My account shows I have a credit of $20. So, even though I have a receipt showing I paid for the add-on, i...

Having Issues with Receiving 2FA Text Messages!

To Whom It May Concern: I am having issues with receiving 2FA text messages. At times it takes unusually long to receive the text, and at times I just simply don’t receive it at all. Sometimes, I get the texts soon after a phone power cycle. Since...

CANT LOGIN?!

I just activated my sim & payed for the plan online. I got to sign into my account and it just shows a blank white page that says "FORBIDDEN" really small in top left cornor. I use the stupid chat bot thing which tells me to try creating a new passwo...

Referral bonus

How long does it normally take for the one time $10 referral bonus to show up on the account? And for the referee, when do they get the 1 point credit? At the beginning of their friend's activation or at the end of the month?

I can't access my account

I can't access my account I just put 130 in vouchers onto my account and it's not working. Changed my password and says email invalid don't know what to do

Resolved! switching to bonus card

Hi, today I switched to Public Mobile (I think) . I completed the Sim registration, the notification from my old service came to the phone and I OK ed the transfer. So far so good. I then removed my old Sim card to replace it with the new one, only t...

My phone goes on voicemail on being called

Hi My phone goes on voicemail on being called from the time input the public mobile sim cardinhave tried with other phones but does the same. what is the problem?thanks Sarah

upgrade my plan

Hi and happy holiday and happy new yearI got mobile service for my son on first of Nov and my contract was 15$ for 100 minutes but i check my card statement and they charge me over 40$ so i check my public mobile account and saw somehow my contract c...

Resolved! Calling Vietnam and Gifted Minutes

Hi,I have 1,000 minutes international call gifted from PM (and 2Gig of data) not yet used.Q1: Can I call Vietnam with the 1,000 minutes mentioned above? If not, how much per munites and how do I purchase them? Q2: I've never ran out my 100 minutes mo...

Resolved! transfer number from telus to public mobile missed 90 minutes

how do I transfer my old number if I missed the 90 minute window to transfer it, can it be sent again and how, also I would like the free gift before december 31 can that also be applied since it is before december 31 but my number is not currently w...

Resolved! Profile Page Not Displaying Current Plan

My home profile page has switched back to displaying my old plan from last month.

phone number

I switched my phone number today and made a mistake by 1 number I am wondering how to register this sim with my old number

Resolved! Holiday 2GB bonus says expired when reply YES2 but it's only Dec 30th

My son's 2GB of bonus data says expired when he replies YES2 to the message but it's supposed to be active until tomorrow. Last year we could apply it by logging in and selecting it in add ons but this year it is not there. I'm getting tired of all...

Resolved! No Service New SIM activated N Bill paid too

Recently I bought new Public SIM N transfer my Koodo Number to Public Mobile. Everything is done. Bill also deducted from Credit Card. Email received from Public Mobile that it's good N activated. But no service to this SIM shows. I check this SIM wi...

Resolved! Calling other provinces

Hey everyone!I’m new here and I was wondering, do we get charged for calling numbers that are outside our province?like I’m in Nova Scotia, and I was calling a number from Toronto, Ontario. And it said long distance charges may be applied? o thought ...

Resolved! Two plans - one phone - adding a 2nd phone

- I have one Public 4g plan with an iPhone 6+ (just upgraded a few months ago from 3g plan.- I signed up for a 2nd Public plan (3g - limited use) over a month ago with hope of using the sim in an old iphone4 (emergency phone only). I switched to Publ...

Resolved! SIM card suddenly locked, need a PUK apparently ???

HELP ??

Resolved! Good luck with double payment

No admin help at public that's for sure

Resolved! New Plan being changed

Last month I changed my plan from 3 g and 3 gb for $30 to the 15 gb and 4 g for $40. It was changed to 3g and 3 gb for $35. A week ago I went in and changed it again to the 15 gb and 4g for $40 and today I logged in and it had been changed again.Toda...

Resolved! Bonus 2GB for 12 Months Not Showing Up

Hi, I signed up and started using PM in March 2022 with a promotion of 2 GB of bonus data for 12 months at the time. This month is the first time I reached my regular data limit and I am not seeing the 2 GB bonus data on my account. Can a mod help me...

Resolved! Coverage

Is public mobile going to catch up with the new towers out west or am I switching to rogers?

Resolved! Charged twice for this month's cycle

Hello,I took a peek at my credit card transactions, and i see that i was charged on December 27th for $36.80, and again on December 28 for the same amount. I looked in my account to see if the extra charge was applied to credit, but i don't see it. C...

Resolved! Holidays Gifts

Happy New Year, I received the email about the perks that will be given to new and existing customers as holiday gifts. Unfortunately, I never received the text that was suppose to initiate these gifts. I found in the community, info to send the code...

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