Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do I have to do something to use the int'l minutes or does it happen automatically?
I can't send or receive phone calls. Recording is saying "account suspended because of non payment". My account is automatic withdrawal and has been at least for one year or more.
I have a question please :How can I set up my voice mailbox ?
I am presently out of Canada and my phone is turned off. I did turn it back on to be able to access the bonus offer that was offered of 2 GB data and 500 minutes international calling. With me being on Wifi it appeared to work and Public confirmed ...
My Account says I have 20GB of unused data but I am unable to connect to the internet unless I am on wifi. Help please?!
Hello, I am trying to log into my My Account page, but I do not have access to my email anymore (lost it). Can someone help me regain access please. Thanks
If I don't receive message of seasonal spirit, how can I get the bonus offer of 2G data and 500 mins of LD?
why i dont have network on my sim card suddently? where can i contact public mobile
I've tried to reset registered networks, airplane mode, etc but to no avail. I did port my old area coded number if that could be a cause? Should I order a new sim?
I cannot reset my password on my account as the security code does not come to my email address. Can anyone assist, please?
How many days will take after you order a SIM card online to receive it?
I have a change in my credit card, but currently I cannot access my account to make the changes necessary. Is the site down for maintenance? and if so....how long will it be down? I need to make these changes before the 10th.
Hello, I need to submit a ticket to port our my number. Thanks
Over the last few years I have an account that has amassed a number of add ons that were given free. As you can see from the pic below, they rarely get used, as this happens to be mostly a "home" based phone on wifi most of the time. I asked the CSA'...
Hello, I received the text and responded, but I do not see anything added. I had unused bonus data and minutes from last year 2021, shouldn't I see the ones for this year too?
The features offered by Fizz Mobile fizz.ca looks enticing. Many are the same. But the one I really like is that your unused data rolls over to the next month.
Have not received an email regarding the Holiday Bonus; everyone of my family and friends (8 folks) have received the email and most of them have got the text as well. Did try sending YES2 to 4911 and got a reply saying I was not eligible for this o...
I’ve updated my iPhone 11 to OS 16.1.1 and am now unable to receive any calls. Anybody else experiencing this?
Hi there.So I ended up in hospital July for knee surgeries my first day there my phone was stolen. I ended up having two more surgeries and caught covid which prolonged my stay til last month.I'm only just now able to report my stolen phone. I was b...
Sorry I forgot my password
I forgot if I set up automatic payment for my account
No matter how many times I try....I get the pass code via text then reset my password. Then I try to log in and it never works. I've tried about 7 times now
Does accepting the 2GB Christmas bonus change me to the new points system? I’m currently on the old rewards system and do not want to be changed to the new system. I’ve read in a few different forums that accepting this offer changes you to the new...
Hi my friend go this message from Public Mobile today why have i not received this message and the gifts as well??"To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distanc...
Hello, I recently received the holiday bonus mins "500 one-time Int'l LD bonus", and I wonder if it includes outgoing calls from Canada to the UK. Thank you!
Francais
Hi, I bought a new smartphone and it supports e-sim. how to configure it on my android 13?
After reading some posts, I believe I may not have completed the porting process. I ported my number over a month ago and didn't keep my old sim in to complete the process. I initially thought this whole time it could be my phone. I tried a bunch of ...
I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail. How do I fix this?
