Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have been with public mobile for 4 years. I love it its hassle free with the preothorized payments. Only in the last couple months have I noticed my data is draining and im running out unlike normally. I have wifi at work and at home so I don't ...
Hi there,I can’t make phone calls nor can I receive them as it tells people they do not have a “US Package”. I’m in Newfoundland and not sure why this is happening. I could make and receive phone calls fine all day yesterday and evening. please advis...
Hi,I'm messaging on behalf of my mother. She switched to PublicMobile but is not receiving any calls except for the ones from my device. I am also with PublicMobile. Is it possible that porting hasn't been completed? How does she make sure that i...
Anyone else have atrocious cellular coverage in the Greater Vancouver Area? I have an S20, hub has Iphone and he gets good access, mine is sh*t. Yes I have reset it, checked APN, checked ALL of it. Multiple tickets with PB. Im just about ready to can...
I’m having trouble with incoming call from the local hospital land line.When they call all they get is a busy signal ,this has been happening for a month or so.And with my current heath problems this is not acceptable.I have rebooted my phone it neve...
Hello. I have been a loyal customer with public mobile for almost 4 years now. I have preauthorized payments. I am alsmot 78 years old and this is my favourite mobile company. The most I can afford is $15 a month. The issue is that I take bus whever ...
I've been a Public Mobile customer for like 7 years or something now, and every once in a while I get offered bonus GB of data which I accept. I've rarely had to use it though because I hardly ever go over my regular plan's limits, so it's mostly jus...
Need to contact CS Agent. My account had an old email address. Can't no longer sign in. HELP!
So I guess I lost my username to used to be JB456. Now it had me log in and make a new username. Anyways. How do I fix this silly eversafe stuff?. I am out of the country and one of my lines I don't have access to the sim card and all eversafe wants ...
I transferred my phone from Bell by buying an e-sim card, but although I have data my phone still doesn’t work.Any tips?
i change my number but no work my mobail . reactivet my number
Hello, I transferred my number from virgin mobile to public moble last week and think the trasfer has not completed yet. I am not receiving any call from my friends who are on another network but do receive calls from people who are on public mobile ...
Hi ,I have requesting for porting code last two days .but never received confirmation code.Please text me the code soei can start my other phone.
I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?
Hi,I am looking to cancel my subscription but I cannot log into my Public Mobile account as I don't have that phone or number anymore to get the text messaged code.
Hi! So I tried to activate my new number using my eSIM but it was interrupted. I tried to activate by signing into the app but it requires a code that it sends to the new number, which I have not activated so there is no way I can get the code. So I ...
@CS_Agent When I tried to submit a landline number to transfer/port, it says this number cannot be transferred?? We were told by an agent for Public Mobile that it was possible to port a landline number and hence we did the Public Mobile set-up. No...
@CS_Agent How do I change my number to a custom one instead of being given a list of them?
I can't access my account information for my already active account. The website prompts me to complete my activation and select a SIM. When I tried to input my currently active SIM card with public mobile, it said SIM invalid so I am unable to proce...
Hello all. I am trying to login to another one of my accounts, but can't get past the "One login for all your Public Mobile needs" screen. Underneath that, it says "Streamline your experience with one login for My Account, Rewards, Community and more...
I registered with PM yesterdayI tried to port my number its been over 24 hours. this was not a landline. Fido says my number was ported already. I canceled my service with them this morning before realizing my number hadn't ported yet. I can only re...
I'm having multiple issues with my account @CS_Agent- I'm trying to change my phone subscription and just keep getting rerouted to Error pages and told to sign in again and again and again, but it never actually takes me anywhere- I can't update my ...
Correct the highlighted errors and try again.Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied. edited by computerg...
Forgot to add friend's Public Mobile code when I initially signed up as she recommended it to me. They said I could do it during the activation phase which I have done today. Still don't see where to add the code in to give her credit.
I live in Saskatchewan for the last 2 years I've been being charged tax for ontario. My address on file is for Saskatchewan but I'm still being charged for ontario taxes. How do I get this fixed ?
Just Saw This in REWARDS Under Preauthorised Payments and Rewards, etc. : Pre-authorized payments Rewards are earned when you set up automatic payments with a pre-authorized credit or Visa Debit card.Earn:30-day subscription: $2/30 days90-day subsc...
hi pliz activet my number
This is my current plan: If I switched to this plan:I will be getting additional 10GB data for the same monthly subscription of $39.I am currently getting $11 in rewards so effectively paying $28 plus taxes monthly. So if I switched to the plan will ...
