Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
lost my sim card, and got a new sim, and would like to activate,in self service not available, need help with to register to my account and number
I paid for a Sim card on 1st March 2021, still have not received it 2 months later. I want to be refunded now
I port my number from Koodo to PM using self service / change my number. It showed as successful at the time. However I cannot call or use cellular internet. It has been 3hs and I tried multiple times to reboot and take out/put in SIM card, and still...
Hi there, I recently relocated to Alberta from BC and have updated my address, credit card, etc. in my account settings, but it looks like I'm still being charged PST despite Alberta not having PST. My bill is $36 after savings and before taxes, so s...
I have a Samsung A8 phone. I entered a (local) phone number into contacts and it automatically appended two asterisks (**) to the end of the phone number. They cannot be deleted. When I make a call using this number I get a message "Hi, Public Mobil...
I did add-on for my data because I run out my date this month, so how long I can use my add on date after I added it?
Hi,my son’s account is due to be paid but it’s saying that he $0 balance owing and that he has $10 available funds and when he tries to pay the remainder of what his bill really costs it’s says that he doesn’t owe anything yet his phone isn’t working...
how much free data is included in my 25.00 plan?
when i try to make a call it says the number is long distance which it isn't, when someone tries to call me they get a busy signal
I'm being put on my corporate phone plan and would like to port my number to them (telus). My IT department is asking if I've provided a note to Public allowing this transfer - what is the process that I must go through apart from providing Telus wit...
I switched from Telus to p.m. yesterday tell us as my number is gone but my phone does not work yet with p.m.
ISSUE: since switching to Public Mobile, I can't receive automated texts from Questrade or Sunlife (which I need to enter their sites).I find this odd and I simply don't understand how this is possible (unless its being picked up as spam by PM/Telus...
I have toped my account up and it says active and I owe nothing. When I turn on my data my phone says I'm using data and how much but it keeps popping up to sign into public mobile network
I've had the same mobile number with Bell for many years despite the fact that I have moved to a new city during this time. Will I be able to port my old phone number when I activate with Public Mobile even though it's not a local number to my curren...
Searching the topic, I see there are others who have had the same issues. It seems I have the apn set up correctly. I am still having issues receiving picture messages, or connecting via data. LG g4 phone. Bellow is apn settings.
Hi, My friend signed up for Public Mobile with my referral in store, however despite printing off the code, the clerk didn't seem to do it properly or was very confused. I checked both accounts and neither shows any mention under 'My Rewards'. Is the...
I am unable to pay for my bill its showing number not found?
I'd like to change my current phone for a TCL 20S, but currently I'm only able to find it at other carriers or The Source, but even The Source only offer it marked as one of 2 other carriers. I can't seem to find it as generic. Now I know all phones ...
I requested a sim card swap last Wednesday May 5th, and have received a request authorization code via text but the service has not changed over to the new sim card. Can you provide me with an update on the process?
I subscribed to PM $15 plan, after all the rebate came to $8 before tax, but why was I charged $9.99 from my credit card? Taxes can't be that much? 5% & 6%?
So I’ve been with public over a year and used the same credit card the entire time on auto pay. Suddenly it doesn’t work and my service is expired. Card is not expired, yes there is enough on it, I know it works because I used it today. So I do not h...
Why credit has not been applied to my bill?
I joined Public Mobile early March for the LNY Promo which includes 1GB of bonus data for 8 months. I just signed in to my self serve account and noticed that it's indicating that I'm on cycle 4/8. I just made my 3rd payment so shouldn't I be on cyc...
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