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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Log In Error Code XXX

Can't log into public mobile account error code xxx

Losing $ rewards when switching plans

Hello!I am on the old rewards program, $40 for 15 gb plan. If I switch plans now, all of the plans state how many rewards points you will get. Does that mean I lose my monthly $rewards?Also, what does the 15 gb + 15 gb plan mean? Is the plan reall...

Data still

Good morning,what can I do if my data still, please advise. Thanks

Resolved! top up fees

I'm paying "top up fees" but the receipts don't say what they are for, this is really annoying—I would assume that is why the receipt is there. The fees differ from month to month.Also, is it normal that I can only see my payment history going back f...

Resolved! USA-CAD 40gb Plan

Hey Everyone, Just signed up for the Can-US plan that is finally offered to all of Canada!Might be a dumb question but if I were to just sign up for the Canada only plans and went down to the US, how would that work without buying a US add on? Roam l...

Can’t access my account

Since signing up I cannot access my account. It wants to send a confirmation code to my phone number which it does and I input the number, then it asks to do it again but this time to a phone number ending in 925 which is not anyone’s number I know. ...

I cannot found my add on data last month. It is too terrible to contact your Co. I spend a lot of

I cannot found my add on data last month. I have paid for that but cannot use it!! It is too terrible to contact Public Mobile service. I spent a lot of time in contact them but still no help!!

Resolved! US roaming promotion

Just wondering when this changes. I got the 90 day subscription but want to change to this new US roaming plan.I might be going to the states before my plan renews so I would change it, but it feels like a waste of money changing right now. How long ...

Need to switch to esim

I am a present user of Public Mobile. Have been for a number of years. And happy with everything. I do and encounter.The community has been an excellent help whenever I'm in trouble. Since I'm not very tech savy.I need to have an Esim as I would like...

Call Forwarding

Hello My old S8 has the Call Forwarding function. We will be traveling to the US for a few days. My husband's Ontario phone has US roaming and can receive phone calls. Can I forward my calls to his phone number ? Expecting a phone call from the D...

What if !!! (quebec plan)

I understand Quebec plan $35/20GB is for usage in quebec only. but what if i need to call someone with ontario number?what will be the charges to call ontario number( i cannot find in fine prints either)?or calling to ontario number are completely bl...

New Friend Referral Code.

duplicated/related to the topic of pre-existing thread

I am looking for Ken Harter Account

I want to cancel Ken Harter Account and cant find it. He was signed in under me at my email.

Resolved! Point Limit.

Is there at any point that your Rewards account will be limited at a certain number of points? Say I'm saving them for years and have built up a huge amount of them..Say 1,000 Points, 10,000 Points, etc would they just continue to build and build for...

SmartSelect_20230706_170721_Public Mobile.jpg

Resolved! Cannot Access Account.

I have a Public Mobile account which I made for one of our homeless friends. I paid the first month for him, and he kept it going with 7-Eleven Vouchers until it got stolen from him a few months ago. He stopped paying it and so it went suspended, it'...

Resolved! Authentication Unsuccessful.

Everytime I sign back into this Community Account recently it says 'Authentication Unsuccessful' sometimes 'Failed', or 'insufficient privileges'.. than when I refresh the website I am logged in.. it's so odd.Anyone else experiencing this?

CANCEL MY SUBSCRIPTION

NO ONE WILL CANCEL MY SUBSCRIPTION AND THEY HIDE THE LINK TO MY FILES SO THAT I CAN NEVER CANCEL OR EVEN FIND MY ACCOUNT NUMBER... THEY ARE GOOD AT THIS SO YOU CANNOT CANCEL. I AM GOING TO HAVE TO CANCEL FROM MY VISA ACCOUNT AND REMOVE THEM FROM THA...

Extra charges

I have 3 phone numbers on my account and me and my wife both ran out of data this cycle and we both did the "$15 for 1 G. In stead of having the 2 charges for $15 , I was charged 4 times for $15. Can someone help ?

Missing add a refer a friend reward.

Hi, got a text yesterday confirming that I got a Refer a Friend Reward but not seeing in on my account.Does it take some time to show up ? Last one I got showed right away.

cant view my account

hi ive been a client of public mobile for a few years now and dont log into my account very often as i am on a plan and havnt needed to but recently i went to log in to view my current plan and it tells me i need to activate my account and wont let m...

Resolved! Subscription Placed on Hold? But not?

Hello! I received a message today stating:"Public Mobile here,Please note your subscription has been placed on hold due to an unresolved issue with your payment.To resume your subscription, simply log into the Public Mobile app or My Account to updat...

long distance minutes add on

Hi I paid for 1000 minutes long distance and it didnt get put on to my plan, I thought it didnt go through so I did it again. Now I see on my plan U.S. roaming add-on but I never purchased it. Any way to get a refund for the extra add-on and to chang...

My account

I can I enter my new visa number

Resolved! Using minutes ....

I also want to clarify I only use up my minutes if I pick up a voicemail on my phone - correct?If I dial in from a landline to check my messages I do not use up minutes - correct? This is all new to me, so I just want to make sure I'm doing this prop...

Resolved! Signing up ... rewards

I signed up yesterday and today I checked my account and received these points.How long does it take the 10 points for using a referral code to be added?

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