Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Got my phone yesterday only thing I could do on my phone is call 911 how do I fix it
Locked out of account, I know the user name and password. Regardless wont let me change either, just receive a user error in the password manager and get locked out.
My number is 1 306 xxx xxxxI registered in dec 2020 since then I have never been able to use that number.It says that it does not recognize my e mail yet public mobile sends notices to same e mail.i have a credit purchased in dec 2020.i have worked o...
I signed up for the free month promotion but have not received any confirmation that it has been acknowledged and will be applied.
Hey guys, I want to order a new SIM card. However, I'm deciding whether to order it online or do it in person. How long does it take for the SIM card to arrive if I order it online? I live in Ontario. I would prefer to do it in person at Walmart bu...
Hi there, my registered CC has expired, my phone is suspended, I cannot remember my password, it does not seem to be recognizing me, I have been an active PM customer for over 2 years, how do I access my account to pay?Thank you,Susan
I have not received my 250mb data. 2nd month into new plan.
Hello, My wife and I both signed up with Public Mobile yesterday May 1st (Saturday). We each signed up individually. We were coming over from Koodo. We bought our sim cards for PM on Friday night. Our numbers ported successfully. We each have the ...
I just wanted to share this that I had come across last night, to my pleasant suprise. It's only a one time, which is kind of a bummer, but I'd been hoping to see something about Public since another user mentioned ampli offers not too long ago
I have been with Public Mobile since the beginning of the year on the $35 plan with 2.5G and on May 1st decided to upgrade to the $45 plan with 5G of data on the prepay with $2 off. Every single month I can never use the data unless on Wifi. When I ...
Waiting for a Moderator to help with my no service problem. Now I have no phone.No phone, sms or data.Long time user. Account all paid up. On Autopay. Money taken from credit card as usual. Swapped sim to different phone with same problem. Reset wifi...
I am new to Public Mobile and was going thru the process of activating my sim card. The process went smoothly until the very end of the process when the system was verifying everything and I got an "Error:840". In spite of getting this error the si...
I was actuvating a sim card for my daughter but got an error after finishing the payment for the plan. I tried to redo the activation of the SIM, but got a message saying that the number is invalid.
I am trying to make a payment on my suspended account using my very valid BMO Mastercard debit card. It is not working and I do not know why. I need to reactivate my account ASAP. I thought the problem might be that I did not previously register my d...
Hi there, suddenly after 3 years of usage I found out that my mobile is blocked now. I'm with Public Mobile for more than 2 years. Mod says they have not done blacklisting and they can not unblock it. Not sure what can be done. Any suggestion? Thanks
Hi, on two Public Mobile devices I'm showing the same issues: * on the usage report, every day, between 12-2 (no idea if this is PM/AM or what time zone), there are data events -- from 4mb to hundreds of mb. EVERY DAY (not at the exact same time).* ...
can this be reset...I want to pay via debit card, my debit card # has changed... cannot get to my account to change the info
My mom lost her bank card and got a new one. I guess the payment needs the old card number, which is now cancelled. Trying to sign her into her account to change payment info but will not sign in under her email. I tried forgot password section but c...
When I ported my daughters phone via a moderator port request she received a welcome to Public Mobile message, but when I ported my number via the self service portal I received a Welcome to Koodo message. How interlinked are the Koodo and Public Mo...
Hi, I have requested for a sim card around 2 weeks ago, but till now did not received it. Is there any customer care helpline for public mobile?Thanks Rohit
I am trying to port a number from Telus to Public Mobile but when I fill in the form the rquired fields clear when I move to the next field The fields for:Old Service Provider Account NumberOld Service Provider Equipment Serial Number: Old Service Pr...
hellopublic mobilemy account is lock so what can i do?thanks
I want to refer a friend but the link is not there anymore from my account and in the new account setup there is no option to enter a referral code where we enter the sim card info.What happened?Is this no longer offered?
Hi I suspended the SIM card for one day because I thought the phone was lost. Turns out I found it later. However, I noticed on my payment cycle that I was not given the $2 autopay credit (even though I was still on AutoPay and it in fact charged my ...
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