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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1726 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30185 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41869 Views
  • 185 replies
  • 29 Bravos

Resolved! Autopay

My phone was cut this am, my payment wasn't due until the 22nd and I have autopay so I don't understand why it was cut ? Can anyone help me out here ?

vickie89 by Great Neighbour / Super Voisin
  • 1130 Views
  • 8 replies
  • 0 Bravos

Resolved! porting to a new provider

I decided to change from public mobile to a new provider. I'm waiting for a text from public mobile so that my number will be transferred to my new account with my new provider. I have not received such a text yet. What can I do? Any help?G

gvansit by Great Neighbour / Super Voisin
  • 756 Views
  • 6 replies
  • 0 Bravos

Resolved! Password not working

I have my passwords saved, and I keep them written down so forgetting isn’t what happened, it simply tells me the information is wrong, this has happened before and I had to change my password even though the information I was using was in fact corre...

annoyed2022 by Great Neighbour / Super Voisin
  • 707 Views
  • 4 replies
  • 1 Bravos

Auto pay

I have auto pay set up so I’m wondering why I can’t make a call or text today. The message says I don’t have an active Account! .?? Which I do!!!!    I also received a text message on Friday saying my payment was due, but then it said ignore the mess...

Jen1976 by Great Neighbour / Super Voisin
  • 645 Views
  • 5 replies
  • 0 Bravos

Incorrect Plan

Hi, I upgraded my plan to increase my data allotment from 5GB to 10GB.  I logged in today and saw the data on my plan was cut in half to only 5GB instead of the 10GB.  I only started getting messages about my data usage as of April, but I would need ...

DeniseL by Good Citizen / Bon Citoyen
  • 555 Views
  • 3 replies
  • 0 Bravos

Autopay

Why does my autopay never works? My payment was due today and I am on autopay and my service was cancel without at least an 11 day notice which is the law in Quebec. Why have an autopay if it never works?

normtail by Good Citizen / Bon Citoyen
  • 650 Views
  • 7 replies
  • 1 Bravos

samsung SGH-S275M flip phone

Hi,I have a samsung SGH-S275M flip phone.I have a 15$ plan that I registered my Credit card on it for automatic payment.My last provider was bell.  I call my provider to get my unlocke pin number.  I receive my unlock network code to unlock my phone....

annemarie1948 by Great Neighbour / Super Voisin
  • 1623 Views
  • 7 replies
  • 0 Bravos

Resolved! Locked out of my own account - wrong password

Hello, I forgot my password and entered the wrong one too many times. How do I reset this? This is alot more complicated than it should be? Can someone help me out? 

mmamoonir by Good Citizen / Bon Citoyen
  • 784 Views
  • 7 replies
  • 0 Bravos

Unable to make payment

Hi, I've been trying to make a payment to my account. I keep getting the same message saying my card is declined. I've tried different cards. I even tried my husband's card. Nothing is working. What should I do. I tried everything.Christina   

Seefoisy by Great Neighbour / Super Voisin
  • 374 Views
  • 2 replies
  • 0 Bravos

about my account locked

hi my name is varinder singh, i have some money left and i pay all payment. call service is working but when i try to login with my username it show my account is disbale and when i try to forget password it shows your account is locked . can someone...

varindersingh by Good Citizen / Bon Citoyen
  • 1464 Views
  • 14 replies
  • 1 Bravos

cannot receive calls

I just port my phone number from PC mobile, I can call out but I cannot receive calls. Please advise what to do

sofia123 by Great Neighbour / Super Voisin
  • 710 Views
  • 3 replies
  • 0 Bravos

Payment voucher

My public mobile account will not let me add a payment voucher. What can I do 

Changing credit card information

I tried to update my credit card information for two phones but I am not able to get the information to go thru.  Could someone please advise me as to what I have to do.  Thank you

mecorbett105 by Great Neighbour / Super Voisin
  • 521 Views
  • 4 replies
  • 0 Bravos

Pin

i need to reset my pin on my account as im switching over to koodo and i want to keep my same number.

Arcticblaze by Great Neighbour / Super Voisin
  • 657 Views
  • 7 replies
  • 0 Bravos

Resolved! How easy is it to upgrade/downgrade my plan?

If I anticipate heavier data usage for several months, is it possible to upgrade my plan to a higher tier for those months, and then downgrade it again? If so, when should it done, just before renewal time, or in advance?  What happens if it is done ...

MaayanO by Good Citizen / Bon Citoyen
  • 2494 Views
  • 18 replies
  • 0 Bravos

Resolved! Help returning phone

I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?

rktibbo by Great Neighbour / Super Voisin
  • 543 Views
  • 2 replies
  • 1 Bravos

Resolved! Account info

Is there a way to figure out what email address I would have used by the cell number?

Resolved! Rip off

Why are putting the due date day in advance month after month this’s rip off plus you don’t live representative to complain about it I think you doing this in purpose please change that because many people are leaving you including me.

Ymusse11 by Great Neighbour / Super Voisin
  • 1196 Views
  • 10 replies
  • 1 Bravos

No signal for US roaming

Hello there,I bought a US roaming add-on and data recently. I went for a cruise to alaska and after we left Vancouver I did not get any signal at all until we got

Rsalvado by Great Neighbour / Super Voisin
  • 1376 Views
  • 13 replies
  • 0 Bravos

Resolved! account number

I need the account number for my account associated with phone number 343-xxx-xxxx Thanks Edit by Dunkman: removed personal information

JM0811 by Great Neighbour / Super Voisin
  • 646 Views
  • 4 replies
  • 0 Bravos

Resolved! Samsung S8 Active compatibility with PM ?

Hello Folks.My current phone is from the US and is an unlocked AT&T Samsung S7 Active that I bought 5 years ago that has worked very well to this point. Back then, I just inserted the Sim card and it was working fine. I though I'd upgrade and bought ...

1946415cd by Good Citizen / Bon Citoyen
  • 3297 Views
  • 30 replies
  • 0 Bravos

Resolved! Anniversary date

Hello there, how do I know what my anniversary date is?And in my anniversary will I get $1 off from my future charges? I havent opted to the new points program yet

winston11 by Good Citizen / Bon Citoyen
  • 1429 Views
  • 10 replies
  • 0 Bravos

Resolved! Data and payment

Hi I paid two times and I want somebody to check my account. I did not want to paid two times maybe troubleshoot in the internet  also From the day that I bought my sim card I could not call or text others when my data is off. Since other providers a...

Somayeh1987 by Great Neighbour / Super Voisin
  • 594 Views
  • 4 replies
  • 0 Bravos

Resolved! activation not working for calls

I activated my SIM card yesterday but I'm still unable to make calls. Texting works fine. I'm seeing a few bars but I'm unable to see the network. Have tried turning phone on and off, changing the SIM card to a different location, popping it out but ...

vivienne by Great Neighbour / Super Voisin
  • 541 Views
  • 3 replies
  • 0 Bravos
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